ModanisaReviews 255

I purchased something for my wife, thinking it would be somewhat quality product but it was made of cheap fabric, on top when the ups guy came to my door i had to pay 27 dollars in custom fees for the item that i purchased for 22$, I contacted them to stop my second shipment which was done yesterday so i didnt wanna receive that and save me a big hassle to return it back, Even though i lost money on the first order, i am afraid if they will refund me now for my second order, i am going to call my bank and they can sort this mess out, DO NOT BUY FROM MODANISA.

The first time i ordered from Modanisa was 8 months ago and i'm absolutely in love with it! Since then i bought 12 dresses, 10 hijab, and a jeans. They are all perfect with high quality materials, also it fits me perfectly. Shipping is so fast, i sometimes received my order 4 days after i placed it ( I live in Jordan). Everyone is amazed that i bought such quality clothes online! Super fast, super affordable, and THE BEST QUALITY CLOTHES!

I made my order and they had charged me two times for the same order, I emailed several time so I got refund for the mistake charges back but never got my shipment, called customer service and he informed me that they canceled my order and I need to contact them again to get my money back, and he told me that all tunics I ordered are out of stock now, sure they should be out, it has been over two weeks now, and I don t think I will see my money again :(

They are pretty smart with that checking out and making it seem like an error happened when nothing was going wrong and then when it said if you use this amount of money or more than you get free shipping but then when I went on the basket section and scrolled down the price was very high and I only put 2 cheap clothing items in the basket, but I just was like they're a "good" they know what they're doing and so I continued with the whole purchasing process and then it starts telling me there was an error and something to check with my bank and so I went back and substituted those 2 items with 1 item that was very cheap and I checked if it would let me this time and it still said the same thing and I was like how much money is in this credit card and never blamed the company thinking I was doing something wrong. NEVER BUY FROM THIS $#*!TY COMPANY.

This is the worst company i have dealt with! I received a top with a lovely parrot design, however it had black dots all over and i thought it maybe just due to chalk from when it got designed, so i popped it in the washing machine on 30°c. When it came out, the spots were worse abd smuched and the design had peeled off nearly completely. I rang the company to complain and i was asked to email so i did, i had an email saying we will get back to you the next working day but im still waiting and this wad over a month ago! I rang twice after just to be told each time we will get back to you and solve it. Its all rubbish! Im still waiting. Its such a bad company, they have zero custoner service skills and the products are faulty. Dont buy from them whatever you do! Im warning you!

Please do not shop here. I have been waiting for my parcel for over one month.
Customer service? What a joke! Virtually does not exist, when you email them about your query your email gets ignored. To be honest this shop used to be very good, now it's gone from a 10 star to under one star. My advice avoid at all costs!

Appalling Customer Service! Worst I have experienced whilst doing shopping online. Whilst there is decent support available for placing the order and getting money from customers, the refund and return process is awful. Once I received a shirt which was pen-marked and I needed to send back defective item to Turkey on my own cost. Now, when they have alleged UK warehouse for returns, the process is not any better. Still awaiting my refund 2 weeks after sending my parcel. Have provided tracking number and proof of delivery on 3 occasions and every time I have been promised to hear back from them in 2-3 days, but nothing happens. My query about incorrect charge for my order is dwelling without response for 3 weeks. After 3 weeks I received and automated message thanking me for my patience and advising that they still look into my query. Please avoid! Complete time wasters. Better add few extra pounds and buy from UK local modest fashion brands like INAYAH etc. Quality of the merchandise is quite questionable. You get what you pay for. Order number *******

I brought 2 outfits from this company and my friend messaged me so they would fit me.
However when they were received by myself and I tried them on they absolutely drowned me in size and length.
I returned both out fits back even though I had to try and get a return form myself as no paperwork what so ever in parcel.

The cost of both outfits were £82 which is a lot of money and it's been over 3 weeks and have not received a penny.

I have emailed and even got a lady to call me for her to say every time I don't speak English and hang up very good customer care.
All I want is my money I'm owed back as they have received them by no I know.

If there is less than one star I would give nothing. Very bad return policy even if they made a size mistake. I bought many items from Modanisa and evry time I buy over 8 items in one transaction and every time I receive an order it has to be 3 or 4 items smaller size, I have contacted them and sent them a proof of size measurements with a pic, they refunded me half the cost. Then next orders I thought I have to order 3 or 4 sizes bigger just to be on the safe side but unfortunately I got my dress wich costed me $115 way too small, I'm size 42 I ordered 48 due to previous size problems but it again way too small, no communication with customer service no help for their own mistakes all they said was you have to return on your own cost and you have to add 4 cm on each size chart available. I added 3 dress sizes and yet didn't fit. If you want to get a good quality go somewhere else and stay away from Modanisa all thier clothing are cheap china made not Europe as they described and proof of that are sizes are nothing to do with Europe size.