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I brought 2 outfits from this company and my friend messaged me so they would fit me.
However when they were received by myself and I tried them on they absolutely drowned me in size and length.
I returned both out fits back even though I had to try and get a return form myself as no paperwork what so ever in parcel.
The cost of both outfits were £82 which is a lot of money and it's been over 3 weeks and have not received a penny.
I have emailed and even got a lady to call me for her to say every time I don't speak English and hang up very good customer care.
All I want is my money I'm owed back as they have received them by no I know.
Had 1st issue resolved.
Then returned 2 pairs of shoes at different times to receive an email / ticket to say both pairs had been received by light in the box.
This was about a month ago and I'm still waiting for my refund for both pairs the sum of £59.12
I have sent message after message and have even asked for tammy to deal with this matter as she helped me last time but nothing now they are not even replying to my messages/tickets.
Don't even look at there website or waste your money.
* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Customer,
Your package was delivered within time frame: http://www.17track.net/en/track?nums=LX286033281CN,LX281697995CN
The other order placed under another account M***7@hotmail.comwhich you can't find it in your original account.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=15024856
Sincerely,
LightInTheBox Customer Service
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The product prices in Canada are literally 4 times more expensive than if you were ordering the...
Dear Customer,
We understand your concern and apologies for any inconvenience caused, please make sure you check your personal e-mail inbox for updates as one of our customer support members will contact you. Thank you for your understanding.