The worst company ever. They will not refund you the correct money. They claim that there is a return charge which is not mentioned in the return process. The case was opened through Paypal and Obdusman. DO NOT TRUST THIS TURKISH CHEATER.
Honestly, I am very happy with their quality. I ordered 2 scarfs, 2 Jilbabs (abayas). I got them with a free sized Abaya as a gift. I really thank them for the good job. I hope they stock more quantity of the best styles they sell because they finish quickly. I ordered again because they did the Buy-4-get-1-free offer and want to try their dresses. I hope I get satisfied from them as I did from last order.
By the way, I always buy muslim cloths online. I find Shukr.com very nice Syrian-made clothes but more expensive comparing to Modanisa especially shippment to middle easr, also I have tried EastEsscense but I wasn't happy with the quality and the cut of their styles.
I wish them luck and for all. I hope my review helps someone who needs it.
Dear customer;
We are glad that you are satisfied with the service that had been provided by Modanisa. Our aim is to serve you as better as we could. Your valuable feedbacks are very important to us. Please do not hesitate to contact us on our Sales and Support Line +90 850 333 6472 and info@modanisa.com
Thank you for your interest.
I ordered products on multiple occasions. More than 50% of the time, I received something different than what I was expecting to get. This time I am super frustrated because I purchased 4 instant hijabs (brand name- Roza) but when I opened the delivered items- those were not instant hijab. Those were turbans like things with 2 feet long straps dandling from the back of the turbans which needed to be tied/wrap around the head. There was no description on the website about it, no instruction on how to put things together. Most importantly I don't like turbans but I am ended up getting 4 turbans for which I paid approx $48 with shipping cost more than $5. I also ordered another printed rectangular hijab costed $4.99 which was pretty. Now when I've reached out the support team about the whole instant hijab issue, they haven't responded yet. I also checked their return policy and I literally felt betrayed as tlaccording to their website, a fixed amount of more than $12 will be deducted from my purchased price and then I have to pay for the international shipping which means I likely will ended up loosing more money. Overall, my most recent business with modanisa is a near total wastage of money. In future I would be cautious in doing business with Modanisa. Sorry
Dear Customer,
We want to help you in the best way we can about your issue. Please, send us your contact information for us to get in touch with you.
Best Regards
Modanisa Customer Experience Team
The dress is too short and looks nothing with what the picture shows,,,, I won't order anymore from this brand
Dear Customer,
We want to help you in the best way we can about your issue. Please, send us your contact information for us to get in touch with you.
Best Regards
Modanisa Customer Experience Team
This was my first purchase from this website. Looking at the images everything looked perfect. So i ordered few bags and scarfs from them and recived it within 10 days. When i checked the bags it was far from what was shown in the images
The bags were of such low quality and did not even have the brand mentioned in the bag that i recieve also the stitches were so visible that they looked cheap all the more. The scarfs were also of low quality
When complained, the customer service guy said its not the fault of modanisa if the item is of low quality. SERIOUSLY? Then whose fault is it suppose to be. Since the shipment is not covered by them and if i need to return it back i will have to pay almost 70$ to return the goods where as the amount i paid for the items were 63$ inclusive of customs. When i told them am going to give them a bad review they said that i will recieve an email regarding my complain and till date there is no email. Horrible items horrible service. I wouldn't recommend this site to anyone
Dear Customer,
We are sorry for the inconvenience. Please provide us your order number so we can help you.
Kind Regards.
The products are good and arrive on time, I would recommend the site to people as In my opinion it's trustworthy and the products are beautiful, I will be ordering from the site again.
Dear Customer,
Thanks for sharing your experience with us. We’re glad we could help.
We care about your feedback to give you a better service and a great experience.
Please share your comments and suggestions with us on support@modanisa.com for us to serve you better.
Best Regards
Modanisa Customer Experience Team
Modanisa has the worst customer service I've come across. Over a month ago a parcel was lost. I was told that it was delivered to me and that I should contact the delivery company if I had any issues. I was told that it was delivered to a neighbour. I contacted modanisa again and I was told that they would contact the delivery company and get back to me as soon as possible. I waited and waited and got nothing for weeks. I sent email after email asking for updates and got nothing. I took to Twitter and got a reply very quick because I assume they don't want to look bad. Modanisa move the chat to a private chat a deleted my tweet. I was told that urgent action would be taken and I should wait to be contacted. Due to my previous experience of waiting and not receivinga reply I asked when. My question was ignored again and again. I was that because Twitter isn't the correct channel they couldn't tell me. But I was ignored in the "correct channel" for weeks. All I ask for is a refund.
I forgot to mention the part where I quoted the customer reference number they gave me and was told it was incorrect. Do they just make up numbers and keep no record?
Dear Customer,
Firstly, we apologize for the inconvenience. We are always here to help our customers. Please provide us your order number according to this issue so we can look it up for you.
Have a nice day.
Don't spend over 600 for a 100 discount
After you pay and order no credit or Coupon 100 never works Customer Service won't decision on your side after complaining and waiting a week
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
As I've had good Experience in Shopping ship with other Companies, I've never faced such thing and everything was going well. It was my First time to Experience Modanisa, the Experience was Horrible I just lost my Money for Poor Quality of items looking so Cheap and when i asked them to return the items as also they forgot to send the Jacket with the Belt they kept on promising me for weeks that they will return the items with aramex and send me back my money, but there were no Actions made. They even lied to me telling me to call Aramex after they put the blame on Aramex that they've been taking time to return back to Modanisa for the pickup arrangement. So I contacted Aramex and gave them my Order number then was informed from Aramex that there was no Arrangement made by Modanisa at all, they've also been ignoring my mails. I also have to say there customer service are horrible so they have a very poor service and quality. Take it as a Advise it not worth a try and dont bother to waste your money.
Dear Customer,
We want to help you in the best way we can about your issue. Please, send us your contact information for us to get in touch with you.
Best Regards
Modanisa Customer Experience Team
My order arrived on time. Quality of the material is very good. Fit and stitched perfect. I will definitely purchase more in the future!
Dear Tahsina M,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Update: They never gave any refund.
Ticket # *******
I agree with everyone here. This conpany has worked hard on marketing to lure people to buy their products. Their clothes are nothing like what you see on pictures! All made too small and full of defects. Once they have your money they dont care about you anymore. They make it so hard to process a return. Although I sent them all the information they requested, including pictures, codes and description. Now they are asking for pictures with measuring tape! Why didnt they ask for it the first time, after I have packed everything back in its package! We dont have time for such non sense! For big items, they said they might not match the measuring chart! This is a joke! Plus I had to pay $50 for costum fees! They should return all my money with an apology since their products all failed to match the description. How will they meey Allah! We should all make sure to spread the word all accross social media and networks. This is our weapon against such corrupted companies making loads of money through ripping people off! Lets hit them where it hurts, their reputation. I dont want to see the same thing happen to more victims!
Dear Customer,
Firstly, we apologize for the inconvenience about the products you have received. Thank you for providing us the needed information and images in your ticket ID. We are going to collect the items from your address and start your refund process which is in your e-mail as well. We are always here to help our customers.
Have a nice day.
The worst company they sent me wrong item they ignore my emails. Dont trust them never buy from this shopping site
Dear Customer,
We apologize for the inconvenience. We are always here to help our customers. Please provide us your order number according to this issue so we can help you shortly.
Kind Regards
The quality iof the clothes is cheap and the colors of the clothes are not even close to the pictures you see online! I had the worst experience when it came to sizes and returning items. Modanisa refused to give me a refund even though I shipped back my items, all because I didnt go with the most expensive service they wanted which is UPS ( in the states), I lost 400 dollars due to items I didnt like nor fit me and due to expensive shipping once I returned them. DO NOT WASTE YOUR MONEY ON THIS WEBSITE. Thier clothes are total garbage and thats why the prices are too good for what you see on your screen which I call picture scamming.
Dear customer;
Unfortunately we have not received any reply from your end. Kindly provide your order number to be able to reach your account information if the problem proceeds since we would like to provide you a satisfactory service. Please expressed that you have a comment here to be able to recognize you and to recover the situation.
We reply to the mails of our customers during the day. We kindly request you to write your demand to support@modanisa.com or contact us on our Sales and Support Line +90 850 333 6472
Thank you for your interest.
I ordered from modanisa in may and thw parcwl was sent back them undelivered i have madw numeroua calla and have bwen adviaed by 3 people that that thw parcwl recieved back to modanisa in june but i still sont have my 132 back.
I have contacted them about 15 timea sent ak many emails with no response.
I have been patient all thia time but no joy.
I think that rhey dont want to refund and if i had read theae reviews before i would never order from them.
I will be goimg tp ombudaman for thos now as it has been more tham 2 months and thw law is refund within 14 daya
Diagusted with modanisa customer service.
Dear Customer,
Firstly, we apologize for the inconvenience. We are always here to help our customers. Please provide us your order number according to this issue so we can look it up for you.
Have a nice day.
I ordered a few items from this website, the products look (only in the pictures posted in their website) very elegant and of high quality, so I placed an order of 12 items.
When I received the package on the 1st of March, 2020 I was shocked to see how cheap and ugly items they sent me... some of the items (lipstick) arrived with an expired date and with totally different color.
Bags look horrible with very cheap quality, different size and shape (so small, not even good for a kid to play with) and also wrinkled as they didn't bother to pack it in a proper way. One of the bags' material is very thin and looks exactly like the material used in the garbage bags!
I also ordered a cardigan small size, but the one I received can't be small in any way, and there is a label on it says that it is S-M size, the label is half torn and looks like someone just poorly sewed it to make buyers think it is small size!
I also ordered some shoes, same thing poor quality, not as much bad as the bags, but still far away from the posted photos of them, boots have glue on it making it look with more low quality, and a high heel one has an M sign on it, which I though referred to certain brand, but the one I received is just a copy of it so no sign on it.
I only received two items that are considered ok, but not WOW: a wallet which came of ok quality but with a slightly different color, and a pants which is also of good quality but came in different size! I ordered 38 and received 40.
I paid USD 125 after they offered me %35 discount for my first order, but honestly I feel like a fool, and that they robbed me, because the items I received are so embarrassing to wear and don't worth %10 of the amount I paid!
My advice: stay away from this scam website, they will steal your money and you won't be able to get it back.
I am attaching some photos of the items they posted on their website and the items I received and you can judge yourself!
Dear Customer,
We want to help you in the best way we can about your issue. Please, send us your contact information for us to get in touch with you.
Best Regards
Modanisa Customer Experience Team
Messaged them a couple of times to answer back to my enquiry regarding whether or not they ship to Hong Kong. No response so far.
Dear Customer,
We are very sorry about the delay. We would like to ask for your ticket ID so we can check why it has been delayed so far? We do ship to Hong Kong, if you click Shipping To section and select The People's Republic of China, you may enter the full address/city/district on the order page. Have a wonderful day.
Modanisa have given me the best shopping experience since I began shopping online in 2007. They offer a tremendous range of ladies modest clothing along with handbags and shoes to match. They even offer sportswear and children and baby clothing though the range is somewhat limited.
I was looking to freshen up my wardrobe in July and since my first order arrived (within three days), I have become hooked. I have had an order from them now on eight occasions and the longest I have waited for a parcel has been 5 days. All my garments have arrived in pristine condition and individually packaged in their own little bags. They use the services of DHL who truly are a professional outfit.
Having a little look at my purchase history I can honestly say that my new wardrobe is looking the best it has ever looked. Their fashions have a great range and come in all sizes from tiny to very, very large. In short, their choices are fantastic.If you only have a small shopping budget to work with, please know that they have beautiful scarves and hijabs starting at a mere £1.45. Their clothing ranges from their Basics - for example, tunics at about £5.00, to, their designer clothing from over 100 designers. Really something for everyone in a range we can choose from.
Their postage is presently FREE but last week the charge was only incurred if your order was less than £45.00 approx.
Whenever you visit their shop and pop something in your basket, up comes a message from an online "real" person from Customer Service offering to speak to them with any questions you have. Top marks in that department!
So, I've given you an insight to my experiences with this company. I now have perhaps 50 new outfits and cannot fault them in any manner. Give them a shot and see for yourself.
Dear customer;
We are glad that you are satisfied with the service that had been provided by Modanisa. Our aim is to serve you as better as we could. Your valuable feedbacks are very important to us. Please do not hesitate to contact us on our Sales and Support Line +90 850 333 6472 and info@modanisa.com
Thank you for your interest.
If there is zero star I will give them zeroo. Modanisa is very bad experience. No body replied to me
Dear Customer,
We want to help you in the best way we can about your issue. Please, send us your contact information for us to get in touch with you.
Best Regards
Modanisa Customer Experience Team
Never been through a much more ridiculous stressful online shopping overseas experience than this one!
I ordered 3 items from Modanisa in March totalling to £91, received them, one was faulty and did not even match the visual description, wanted to return it & was told I could only send it back through UPS (along with me paying for the shipping which was £30 alone) demanded modanisa to pay for this fee, instead they indirectly paid for it by refunding me for the faulty item(only) before it was sent back, however by this point I was so annoyed I wanted to return the other 2! I did so in Early april & can you believe, it is June! And still not got my refund, because I spent 3months Emailing & calling a 100 times JUST TO FIND OUT WHAT WAS HAPPENING, they know how to maintain a lie! Because all i ever got told over and over is there was issues with customs ALTHOUGH they told me they let it through customs? & they are waiting for it to be delivered (i was told this more than thrice) couple weeks ago they even said I will be refunded within 10 days, YEAH right. I even told them forget about it cause it became an actual stress, ironically I did not even get a response! Although you gotta wait weeks upon weeks before you even get one reply cause modanisa staff are only good at saying 'we don't know', so disappointed due to how lovely their stuff is, but loyalty is everything for me and I will happily let everyone know what crooks they are so no one else has to go through unnecessary stress losing money for their mistakes
Before i ordered i read reviews here, and got scared to be honest and said that maybe this is on a small case and wont happen for me and maybe it will be a good experience specially that i really liked clothes on this site. Unfortunately the opposite happened.
I was really excited on receiving my parcels and kept up to date with mail with modanisa now they dont answer me with anything useful.
Be ware everyone i made an order 15 days ago and they keep taking money from my back account though i already paid at the checkout page, also i still didnt get my shipment and have to pay 56 dollars to aramex and 196 dollars for customs though i paid for shipment
I will keep you updated with what happens next inshAllah.
4 dollar 18 27 56 196 dollar
To update you,, iwent today myself to check for the delay and waste of money and i am in shock of what happened. Modanisa invouce that they gave to aramex is charging me 1300 euroes not 488 dollars! This is triple the orgonal price i have the copy of the invoice with modanisa stamp, i cant name this but poor service and theft
Dear customer;
We have not received any reply from your end to be able to help you to solve the problem that we caused. Kindly accept our apologies and contact us on info@modanisa.com or contact us on our Sales and Support Line +90 850 333 6472 and we will take all the necessary actions regarding your case.
Thank you for your interest.
****
Dear customer;
We are deeply sorry for all the inconveniences that we caused. Please provide your order number or the e-mail address you had used while you placing your order to be able to reach your account. We kindly inform you that it is also possible to provide your complaint to info@modanisa.com or contact us on our Sales and Support Line +90850 333 6472.
Thank you for your interest.
Answer: You can email them on info@modanisa.com to get inquiry about your tracking number, according to your country there will be customs fees and so you can check online what are the costs for your country. Also you can ask them on email which is delivering company dhl or aramex so that you can call ans ask them about any extra fees. Well if you dont pay you sont get your order. Hope you arent charged much
Answer: I am also in the US, but it took almost 2 weeks for my order to come and there were very steep additional charges to pay upon delivery. In total, I paid $170 for shipping alone and it wasn't even here in the time quoted by the website.
Answer: Dear Customer, We are sorry for the inconvenience. Please provide us your order number so we can help you. Kind Regards.
Answer: Dear Customer, We are sorry for the inconvenience. Please provide us your order number so we can help you. Kind Regards.
Answer: Dear Customer, We are sorry for the inconvenience. Please provide us your order number so we can help you. Kind Regards.
Answer: Dear Customer, Please provide your order number so we can help you shortly. Kind Regards.
Modanisa has a rating of 1.7 stars from 256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Modanisa most frequently mention customer service, order number and many times. Modanisa ranks 1893rd among Women's Clothing sites.
Dear Customer,
We apologize for the inconvenience. We are always here to help our customers. Please provide us your order number according to this issue so we can help you shortly.
Kind Regards