Missguided US

Very poor customer service. I buy most of my dresses and shoes from missguided and everything has been ok until today. I ordered a dress, but noticed on the confirmation email that they had used my old address despite filling the new address. Tried to amend but it could not let me. Asked if I could cancel and the representatives I was chatting with online could not even assist me. I am very frustrated and disappointed right now. I don't think I will ever order anything from them again... NOOOOOOOOO!

Ordered from Missguided only because it was recommended to me by a friend. I completely regret this decision. I am extremely upset about this 'Sky Net' company who is making me pay duty and a holding fee!?

If you're Canadian do not order from Missguided... I will not be returning.

Also, I spoke with customer service regarding the authenticity of this Sky Net company. They spoke to me as if I was a friend not a customer. Terrible.

I had ordered things from Missguided, but on ASOS. They were okay in quality but they were all cotton items so I thought maybe if I ordered something with another fabric it would be better. I was so wrong. It feels very cheap, like something I'd get off Aliexpress. I also asked if I had to pay and duties or even brokerage fees and they replied days later and I had already bought the item on sale, thinking that it would probably be around 20$ duties if anything. But I was worried about brokerage fees and they had no idea what that even meant! Honestly, If i ever even wanted another Item from Missguided, I'll order off ASOS instead. No duty fees whatsoever. Very bad experience.

Like many sites, I cannot for the life of me understand the problem people are having with MIssguided. I took the risk, amongst the many horrible reviews, and ordered about 300$ worth of clothing.

5star Shipping: My package arrived from the UK to little ol Worthington, OH in three days. (I did pay for 1 business day shipping) There were no complications. I received a order and tracking number and literally watched the progress of my huge package.

5star Quality: Majority of my order were sweaters and each is very beautiful in their own way. They all fit true the medium size. I also order some crop tops that were also good quality and fit true to size. The sizes are tricky so make sure you've got your measurements down.

5star Value: For all the money spent I believe every dollar was worth it. I love everything I received.

Regarding service and returns:... everything was so perfect that I didn't have to worry about either of those.

So bottom line: I'm a loyal customer.

The issue with the student discounts needs to be fixed. The company advertised 40% off with a student discount code PLUS free standard shipping. When I went to check out it still charged me the shipping fee. So frustrating. I chatted with them and they said to go through with the transaction as is and then they would refund me the $5. No. I would rather not do that. Why don't they just fix the issue with the website/checkout process instead? It's probably because they would rather let people fall into the trap and pay the extra shipping fee unless you're smart enough to message them. Not cool.

I placed an order on the November 19th and still haven't received anything. They sent me an invalid tracking number, and then when they sent me the correct one there was no activity whatsoever. At this point I'm extremely pissed off. Their customers service is beyond horrible. I have to email them almost everyday so that they can give me some type of information and everyday is the same thing. No one can give me a straight answer. This is the worst experience I've ever had. I've never had to go through this much trouble, so I advice you to take your business elsewhere.

My order never came in full, they claimed one of the items was out of stock. I checked and it was in stock a few weeks after I placed my order, so they said they will ship the missing item. Then next day I get an email saying that it is out of stock. I think they just thought the shipping cost would be a waste for one item that they missed and not worth the hassle. They have terrible service and don't know how to handle their customers and site properly. One word: TERRIBLE!

Waiting on my order. Have been for a month. Hopefully it comes soon. I doubt it. It's just sucks because I really wanted to show off my new looks. Really wish I read the reviews before ordering.

They lost my package and when it appeared a month later they told me they were going to let me return it free of charge. Then somebody else told me they don't do free international orders, so they wanted to charge me to return it. They offered me a credit note for the postal fees cause they said it was "the best they could do" but what am I going to do with a credit note if I have no intention of shopping with them ever again.

Horrible inconsistent service I will never shop there again, they lost a loyal customer. Pretty Little Thing is much much better. No duties for Canadians and your stuff comes ON TIME!

I've seen plenty of reviews that said they have hidden fees so I just ordered 1 item, but I've noticed most of those reviews were Canadian/ countries in the UK. Shippment fees MAY depend on the country's policy in regards to receiving a package from overseas. I'm from the US, NYC in particular, and my package came within 10 days with no hidden. Fees. Keep in mind, this is an international shippment therefore 10 days is not terrible. I gave 4 stars because they do not answer a lot of questions, and I basically ordered from this site blindly. Hope this helps

Never received my order, after many contact to the customer service team via chat and twitter I still have no refund or order. The first rep told me the order is lost and that I can have a refund or reorder. I opted for reorder. Well days later no confirmation or the re order. Another rep told me to wait 48 hrs just wanted to get rid of me. On twitter I was told that a re order will be issued and 2 hrs later that my parcel is stuck at custom. Needless to say this has been the worst and most annoying experience ever

I purchased two item exactly 4 days ago. The items were delivered today and i noticed on the website they have dropped the price even more. I reached out to a representative named Phindile. Phindile informed me that I should return the items and repurchase them. Seeing how I would be paying shipping both ways it was not worth it. I was so disappointed mainly because the pictures do not accurately represent the clothes. Avoid this site..

I haven't even received my order yet but I got the perfect dress it is exactly what I'm looking for but when I look at these review it scares me. But then I realized that half the people reviewing obviously don't know what duty fees are. If you go through the checkout theres a warning for duty fees like any out of country business. Srsly if you are ordering online then you should know this. Not all manufactures pay the duties if they don't have warehouses or distributors in your country. So regardless of wether or not the order is perfect for the price I'm getting a better quality then anything else I've seen. Y'all are just cheap haters.

I ordered my items and it took an entire week to process. Once I finally got notified they shipped, it said they weren't going to get to me for another one to two weeks! I got the 4-6 business day shipping, and their website says nothing about their overly long processing time! I emailed them and got a generic unhelpful email. I tried the chat and someone false told me I would receive the items on time, but they were just telling me what I wanted to hear. If you are ordering for a special event do not rely on this company!

I genuinely believe that this company should not be able to sell to people in the US. I was told by several friends to watch out (indicating they had the same experience) but wanted to see for myself. On November 23rd I placed an order with 5-8 day shipping. It has now been two weeks and I contacted the mail carrier and the company several times and the mail carrier said they never received the label (though they can tell it was created). I wanted to cancel my order since the event for which I purchased the items is rapidly approaching and it's clear that I will not have my items. To contact the company, you need to contact them on social media. They stated a one-hour reply time. It has been four days, with three follow-ups. Not having a phone number is absolutely bizarre and I'm planning taking further action soon.