Emily L.

I genuinely believe that this company should not be able to sell to people in the US. I was told by several friends to watch out (indicating they had the same experience) but wanted to see for myself. On November 23rd I placed an order with 5-8 day shipping. It has now been two weeks and I contacted the mail carrier and the company several times and the mail carrier said they never received the label (though they can tell it was created). I wanted to cancel my order since the event for which I purchased the items is rapidly approaching and it's clear that I will not have my items. To contact the company, you need to contact them on social media. They stated a one-hour reply time. It has been four days, with three follow-ups. Not having a phone number is absolutely bizarre and I'm planning taking further action soon.