Mint Mobile

My phone number was changed by Mint Mobile by mistake without my agreement and they never left me know. My phone stopped for a few days until I talked to 7 agents and spent on the phone for hours. I left bad review for them. In order to revenge my bad review, they informed all the bank and organizations to terminate my phone without letting me know. Now all my other service like Zelle stopped. They are do so illegally!

On 05/03/2024, I made payment for a 12 month service from 06/01/2024 - 05/31/2025. Upon making the payment, I saw the option of making additional payment for 4 month more service. I wanted to change my renewal date from spring to fall due to my travel schedule. So I took the opportunity to make a 2nd payment for service from 06/01/2025 - 09/30/2025. Credit card statement shows these two separate payments. I was able to see the service info when I last checked. Because it is the prepaid plan & I had no issue with Mint Mobile since 2018 so I rarely login my Mint Mobile app. Today 04/30/2025 I received renewal notice via text message. It is very odd as my renewal should be 09/30/2025 or 10/01/2025. I made 3 calls to Mint Mobiles talking to 5 people, 2 of which are from Escalation Team. The information provided to me was Nothing but Lies. After I refuted each of their lies, I was told that the 2nd payment was for a service upgrade, which I never needed, never agreed, never was made aware of. I feel hopeless &helpless as consumer when Mint Mobile Unilaterally wiped out every record in the app & changed info full of lies. I was not aware of the undergoing merger/acquisition on 05/03/2025. Upon hearing the change of ownership from the news, I didn't think business actually will steal our money by change the data/info in the app to make up the lies. As of now, it is not about $63.82. It is principle - can American consumers be at ease that we are protected by respective governing laws so big business will not screw us? If they still $64 from me, what if they steal $64 from all of their 4 million customers? That is a $256 million grand theft? Most people probably won't even notice when they double pay because renewal should be in another 4 months. This is not about $64 or $256 million. As of today 04/30/2025, nothing in the app has the previous information that shows what actually happened. Last when I checked, the prepaid amount was shown in the app. Now it is all gone! This is grand theft & Mint Mobile is stealing from its customers. This needs to be stopped & Mint Mobile needs to be held accountable! This is not how Mint Mobile should conduct its business!

We are using their minternational plan in Australia. Their reps have falsified records (put in customer notes that they did things they didn't actually do) hung up on us twice. Have not fixed the problem. Not trustworthy.

I purchased two "Minternational" passes on 1/13/25 for a trip to New Zealand - each one for ten days duration. Once there, I was unable to use them to make any phone calls. In trying to activate the second pass, I inadvertently purchased a third pass on 2/9/25. I never activated it. When I returned, I reached out on 2/24/25 to request a refund for the unused passes. I was told I would get a refund on my credit card for the third unactivated pass, and credit (through the Mint Mobile wallet) for the first two passes, which I could use toward future purchases. My total cost for the three unused passes was $69.13. Unfortunately, Mint Mobile only credited $40 through the Mint Mobile Wallet for the January passes, for which I had paid $45.25, and issued a credit card refund of $11.37 for the February pass (for which I had paid $23.88) I am owed $17.76. I spoke to three different agents today (3/23/25) and got no satisfaction. I was even told that they only had to credit me the cost of a pass ($20) but not the taxes! Nor did they seem interested in crediting me the $10 that was in the Wallet that had gone toward one of the passes purchased on 1/13. I filed a complaint with the BBB and FCC. (I do think the refusal to credit back taxes is illegal.) Also, I wonder if it is illegal to just give me a Mint Mobile credit and not a refund on my credit card, which I had requested. It seems they are making it hard for me not to renew, given I would lose the $40 credit in the Mint Mobile wallet. At this point, because I do not wish to renew my annual phone plan with Mint Mobile, I request the full amount be refunded to my credit card, rather than as a Mint Mobile Wallet credit. Therefore I am requesting a refund of $57.76 to my credit card -- the amount that has not yet been refunded for the cost of 3 international passes which were not usable for me in New Zealand.

For what it's worth...DO NOT USE MINT MOBILE!
They are totally inept in every aspect of service. I paid for an entire year of cellular service in advance and yet they cut my service off 9 months early!
They have charged my credit card twice for a one time service (over charged) and have after nearly 5 hours, 4-5 Mint representatives, Chat online, they are still unable or unwilling to correct this matter!
I repeat, DO NOT USE MINT MOBILE!
BTW, Mint Mobile is NOT BBB accredited! I wonder why...

I'm generally very happy with Mint, but their international plans, while better than previously, are still too expensive. I can buy a sim online for about $16 that includes unlimited test and calling and 6gb for 30 days. The best plan Mint offers is $20 ($26 with taxes) for only 10 days! Please improve this Mint. I love your domestic service.

I have been their customer for 7 years now. No complaints so far until now. I was appalled today when I got an alert message telling me that I have used 4g data for my monthly 5g plan, which just got refilled the day before, as my billing cycle starts from the first day of the month. It took me 3 hours to have my problem heard before cycling 3 different customer agents and finally getting answered on their chat service, which is mostly a bot. Data usage on my cellphone showed that I used only 219MB in the past 2 days, including today. But they insisted that their system showed I used 4g and blamed the discrepancy on the apps running in the background on my phone. In the meanwhile, they tried to pitch to me a more expensive plan, which I certainly rejected. It used to be a good service, but not any more. Will definitely leave when my current plan expires.

They never sent my sim card in 14 days unless I pay more
They got my name and addrss wrong in 3 calls.
They refused refund.
They transfer you 3-4 times for each call.
They agreed to take my money.but not provide refund
It is the most gaslighted condescending customer sevice experience ever...
It is just a scam with celebrity endorsement
Call reference *******
Orders
MT*******
MT*******

They pass on fees that you cannot easily find in your account to you because they need to comply with federal law. That is part of your business model! As a new customer I paid 3.3% over my $180 plan. But now that I'm in, it's 12% over the $180 with a "recovery fee" that is $18.15! Ridiculous

Mint Mobile is now TMobile and they've outsourced their customer service to people who know absolutely nothing. My data crashed for no reason and I've been on the phone with Mint for 2 days, speaking with people who have no idea how to help me. It's unsafe and it's costing me money in lost business. I prepaid for my 12 month plan, yet have no service. Please stay away from Mint. It used to be a great company with great customer service and now it's horrible. My "ticket" has been open for 24 hours and I've not heard from anyone and still have no phone service.

UPDATE! I found a better company! It's Verizon's, Visible. Although it costs $100 more annually, so far it is fantastic. BTW, Mint is telling me that they don't give refunds. They forced me to go elsewhere because they couldn't resolve the data issue and now want to keep my money. I was only 2 months into my prepaid year. Run from this company!

I have been stranded outside of airports and hotels. Mint International is not a bad service. It is a non-existent service. There was no signal whatsover in India.
I have missed appountments, been unable to book Uber rides, and have been unable to use various standard apps - like Google Maps, for example. I cannot say enough bad things about this service.

Do not sign up for Mint Moble services. They have the worst customer service team that keeps you on the phone and run around in circles for 4 to 5 hours when you're trying to fix your cell phone they shut off my cell phone after I currently auto paid my bill and it took them over a week to get it turned back on And on about the problems I had with them, but it's not worth the stress of saving a couple bucks because you have to deal with fixing problems because their phones company doesn't work. It's not worth it. I don't recommend it.

Do not get this service. At first it starts off good and then after you have been there for a little while it starts going down hill. I have the prepaid service for unlimited talk, text and data for $40. I started with them on the 6th of the month last year. Now my billing date is the 1st, so how does that work. Yep, they are stealing customers' cellular data and money. On a second note, the send out texts that you can go ahead and pay your bill early. If you don't, they slow down your data and you will barely be able to use your phone. This is what happened to me the past week and then it got so bad, 3 or 4 days before payment is due, data really got slow, and I couldn't use my phone. I called them and they pretend they dont know what you are talking about. One rep actually told me it was time to pay my bill when it really wasn't and from there, I knew what happened. Their ads run unlimited service which means there is no set amount of data you reach. They told me that I had a 4g phone and I asked what that had to do with anything because I still have unlimited service. One day my phone went to SOS. They are liars and thieves. I see they have some lawsuits and hope they have more about what I am talking about here: false advertising and stealing customers' data. I plan to move on after the next month's run out. Do not get them because they are crooked.

After 45 days most of the time only SOS calls allowed, cellular data barely works. Stuck in plan for 1 year and unhappy. Be sure to read complete agreement before signing up. Service will work fine until the refund window is gone. Do not recommend Mint Mobile. Worth it to pay more for another carrier.

Not only did Ryan Reynolds sell his share of Mint Mobile, he's a big old liar! Setting up my phone was a hassle and even though I was supposed to have 'unlimited' data I had to repeatedly call for assistance (all of which are handled by an out of country service). He should be ashamed for conning us into thinking this is a reliable alternative phone service.

Price is great; service is good, but the 10 number group text limitation is to me a terminal cancer in an otherwise very healthy entity. I scanned their entire T&C (terms & conditions) and this reality is NOT included. In a conversation I had today with a manager, I was told that as a prepaid plan, that is how it has always been and likely will always be. Wow!

The second you place your order, the clock is ticking. Your SIM card may arrive 3 to 5 days later, leaving 4 to 2 days left in the money-back trial of 7 days. The coverage was not "excellent" as advertised. We cancelled just past the trial period, and that took an hour and transfer to a supervisor. Kiss $106.00 good bye for 10 days of useless service.

I signed up for phone service with Mint Mobile on 8/5/23. They, unfortunately never provided the service. Over the span of 3 days, I spoke to several customer service representatives and spent several hours trying to get help with the issue. On 8/7/23 I called Mint Mobile again and a CSR reassured me that my requested cancellation was successful and I'd be receiving a confirmation email. I never got that email. When I finally was contacted on 8/12/23 by Mint Mobile, they informed me that my cancellation was denied due to being outside their 7 day window of cancellation, which is false and even documented in the email they sent me as taking place on 8/7/23. It does not appear to be an error, but rather, unethical business practices. I plan to follow up with the better Business Bureau.

I used to love mint bc it had a good price and decent service however when it came time to address a
hiccup the customer service was the worst I've ever had! I spoke to 8 separate representatives on separate days and each one lied to me... when I caught them in the lies some hung up and some said ohhh upon further research we did actually charge you 787 dollars let me refund it goodbye. I called and called and they kept pretending to issue refund until I finally cancelled my card and made my bank file it as fraud so i could get my money back. NOT worth the stress and confusion and they don't have stores so when the customer service sucks you are completely screwed.