Mint Mobile

Dont bother, little to no service. Call into customer service and all they can do is patronize you and read off a script. Made over 27 calls and chats. Lied to almost everytime. Sent me defective phone and i paid to fix it. Have no service at home and very little at work where i spend 90% of my time. Of course no refund. But of course they claim to have excellent coverage in my areas. I would caution anyone to stay away and avoid all the headaches and lies.

Tried for over 24 hours to activate service and was never able to do so. Customer service takes forever to get in touch with a human and when you do that human is only capable of following a script and cannot actually help or even think logically. Stay far away. Took over 30 minutes to even try to get my account number and pin to transfer to another service and I still have not received it.

I've had Mint Mobile for a while. I use a 3-month plan. In December, I recharged my plan for 3 mos, which was to be $75. They charged me $135 for 6 mos automatically, which was terrible timing, but I decided at least I don't have to think about it until June, per the info provided in my account.

Today, they suspended my account for non-payment! I called and referred them to my plan and transaction history. They continued to tell me it was time to renew and the payment failed! After more than 15 minutes of repeating myself, they decided to send this to the "back office" for review, as they could see what I was talking about, yet would not simply resolve this with integrity.

My phone still isn't working.

I am starting here, but I certainly am not stopping here - I'm blowing it up!

Got a plan After they said the phone that I had and the area I was in was good. After trouble Shooting for 2 weeks When the network would work right. They finally told me that I would never be able to get any High speed Data where I lived. I would only be able to talk in text which made the plan useless and not what I Paid up front for 3 months. They would not issue me a refund.

Regrettably, I switched to the mint mobile for a 6-month offer on 11/28/22 of service as it was a better deal. I was not able to use 1 day to call no service. I Could not make any calls, on Dec 8,2022, after 10 days I asked Mint Mobile support to help resolve my issue and 5 agents were lying the same way. They refused to issue my refund due to the policy of more than 7 days I was with them yet never made one call, please never switch to Mint you will be scammed.

I am disappointed with the service provided by Mint Mobile. My daughter and I signed up for a family plan in March of 2023, which I understood to be $75.00 every three months for both lines, with additional fees and taxes bringing the total to $82.23. However, since March, I have been charged a total of $412.83, which exceeds the yearly cost by $102.18.

I reached out to Mint Mobile to address the discrepancy, but they refused to listen and cited the renewal date of each phone as the reason for the additional charges. I find this explanation confusing since it is a family plan, and I am disappointed that Mint Mobile refused to refund me the $102.00 or waive the charges for the rest of the year since it is already paid in full.

After a full year of no issues, my contract came up for renewal. I needed a new phone, so chose a 12 month plan with phone. I went back and forth with customer service for 3 days before I finally asked to speak with a supervisor. The supervisor insisted they can't transfer from mint to mint, so I would have to change my cell phone number that I've had for 25 years. I refused so I am returning the phone and plan. It's been a nightmare. In my panic at not having a phone (I have breast cancer) I paid twice for the 3 month plan. Now I'm stuck with them for another 6 months on my old phone, which is dying. I'm on a very limited budget due to breast cancer. I'm trying to live on SSI so this is a nightmare for me.

-The only way to contact them is via chat. The phone number provided online is only a busy signal.
-I had a question about my order and after providing the information they cancelled my order without my permission and would not redo the order or honor the 3 months free promotion. Even though I provided a screenshot of their confirmation email they sent me which clearly states the order included the 3 month promotion they told me it was a glitch in the system and I didn't actually have the 3 months free on my order.

I paid for a plan in November 2022, and for the past 4 days cannot call out or receive calls. Mint tells me they are working on the problem but nothing is getting fixed and they are refusing to give me back any money. They are a scam, do not use them

Do not use Mint Mobile. As others have said - don't buy into the hype. There's something wrong with their network, or something wrong with their webpage and internal info about their coverage area and phone compatibility. After confirming with Mint website and a Mint agent that my phone would work, I ported my number to them. The phone would not register on their network. This left me without a phone because it had been ported from my old carrier and so was no longer active there. As others have mentioned, I had a full day with Mint Mobile support trying to get the phone to work on their network. Also as others have mentioned, I've had my share of Mint support agents insist the phone is locked, that the phone is not compatible, or that I have no coverage in my area. So, I send a screenshot from their website showing otherwise. Then I get transferred and it all starts again. No - don't go. Just don't - you have better things to do with your time.

Customer service is horrible. I have wasted hours of my life on the phone every week for the past 6 weeks with nice but incompetent people, each of whom promises me my refund for a product I returned 4 months ago will be issued within 7 days. Each week the refund is not issued and they gaslight me once again. If you never have to deal with customer service you may have an ok time with mint. But if you do, be prepared for hours and hours of frustration and headache. I am definitely not renewing my service, even though I have been a loyal customer for 2 years.

I switched services mid April. I was using their temporary number. I had to chat in to get my number ported -- no big deal. But they didn't actually fix it. My number never worked. I have called and chatted 5 times over the last week; no one could tell me what was wrong and no one fixed it. They also never opened a ticket to resolve the issue on their end. I had to repeatedly reach out and open a ticket. It wasnt until I asked for a refund that they were willing to open a ticket and have someone call me in 24/48 business hours.

The phone worked for 1 day and then broke.
Mint Mobile caused both of my phones to stop working and when I called, the person who answered could not understand the problem. When they finally agreed to transfer me to a supervisor, they actually just put me on hold forever and never answered. It's too bad because if I did get a hold of a supervisor, they could fix the problem.

I've been trying to get technical support for almost 3 hours now with no result. I am so happy I did not sign up for auto renewal! All I need from them is my account number so I can keep my phone number but they won't give it to me. I guess I will have a new phone number but I don't mind as long as I am not with this terrible company anymore. They truly suck! They don't even deserve a star!

Would I Refer a Friend? No

Why would Mint Mobile sell a phone that would not be able to be used on the MInt System less than TWO (2) months before making it obsolete?
Why?
Ps We have three accounts, two have been switched, one changing soon. The two new accounts we opened last week... were not with Mint.

I purchased an iPhone 15 pro through Mint Mobile and experienced overheating issues. After requesting a return, they provided a return label, and I sent the phone back. However, it's been over three months, and I haven't received the refund. Despite numerous calls to Mint Mobile, each resulting in a ticket and promises of resolution within 7-10 business days, the refund hasn't been processed. This situation is frustrating, and I regret my decision to buy a phone through Mint Mobile.

We ordered mint mobile, because we were in a pinch, and it was inexpensive. It was a problem from the start. They charged us $55, which was supposed to be $45. Ok so no big deal, but we were unable to activate the service, after calling customer service several times. We were told our money would be refunded with if 7 days. Our money has not been refunded, and we have called now 4 times, them telling us we're getting refunded each time. Now this time calling, we asked to speak to a supervisor, after the customer service representative continued to tell us our money would be refunded. I have now been on hold for more than half an hour waiting, all we wanted was to be refunded on our money, for a service that did not work. After being told, by Ashley that we would receive a call back. We still have not. Pretty much fraud and stealing money from people.

For over a year no issues. Paid my bill on the 16Jan24 and no cellular service. Spent all day with customer chat. Resetting phone. Network. Finally told test SIM. Later in evening talked again via chat to service. Told network issues and engineers are working on it and SIM was test by them and was fine. 18Jan24. And still no service. I feel CS is just saying what it takes to get me off the line and have no clue how to fix. It's gonna take a week for refund of fees so I can switch carriers as this carrier is obviously not caring about its customers service and I'm losing money every day my service is down.