I purchased a Google Pixel 7 pro bundle from Mint Mobile on 06/24/2023 which included my phone plan for a year. I am considering switching to a new carrier because my phone plan ends on 06/28/2024. I own the phone and have owned it totally since 06/24/2023 but Mint Mobile obviously considers it will always be their phone because they have thrown every roadblock possible in front of me to prevent the phone I own from being unlocked. I called their customer service on 06/18/2024 to request my phone be unlocked but on 06/20/2024 I get a phone call and email saying the IMEI numbers I had given them were incorrect and they could not process CRT-*******. I called their customer service again 06/20/2024 and found out for sure the number sent was wrong and I gave him the correct IMEI numbers for both slots 1 & 2 on my phone and he called them back to me correctly just like the lady did on 06/18/2024 but decided she would enter them wrong. The guy on 06/20/2024 assured me the correct numbers had been sent on the updated CRT-******* but of course at 12:48 PM on 06/21/2024 I get an email once again saying the IMEI numbers aren't correct so once again I have to contact customer service and find out the IMEI numbers on CRT-******* had not been corrected so I ask to speak with a Manager named Michelle who creates a new CRT-******* to unlock my phone with the correct IMEI numbers because she called them back to me correctly being the third person at Mint to do so. Michelle said my phone would be unlocked today 06/21/2024 and called me back around 4:30 PM today and said phone would be unlocked in 2 hours and of course it wasn't. I called Mint back again at 6:30 PM and spoke to manager Christine who completely contradicted Michelle and said it would take 24 hours. Mint has no intention of unlocking my phone there will always be some new reason not to unlock because I have read the other complaints on here with people experiencing exactly what I have just experienced. DON'T EVER BUY A PHONE FROM MINT MOBILE! They intentionally put you through complete hell to get your phone unlocked so you will never leave their service. Mint is a completely crooked company and what they knowingly put a customer through should be illegal especially after me being with them for a year.

Basically a legal scam!
For 4/12/2024 if you read this please come back in a day or 2 as I'm writing this just after midnight and I'll come back to revise this after work. I'm just copying my BBB (they are unaccredited) and FTC complaint which has limits on characters so please understand there is more and I'm willing to elaborate. I'm posting here till revision in the hope of maybe saving someone (hopefully more) from switching to this nightmare.

8/17/2023 I transferred service to Mint Mobile which
Suffered an error during the portover of numbers on their
End. This led to me having approximately 50 interactions
With them spanning around 7 months including hundreds of
Hours, and during that, I had no reliable phone service. My
Wife on the other had reasonable service while using the
Same make and model phone. I received nothing but false
Promises, THE ABSOLUTE WORST SERVICE, outright lies
Going as far as employees admitting what I was sent in
The writing was a lie (without any acceptance of guilt), the
Biggest headache, and a complete lack of responsibility. I
Turned over proof of all of this including statements from 3rd
Parties such as Samsung and Geek Squad and they refused
To acknowledge or change the approach to fixing my
Phone. I provided so many screenshots (SIMILAR TO
ATTACHED) and they even 7 months later couldn't
Communicate the issue from one rep to the next and never
Assigned a single POC or anything. They sent it to the back
Office many times and I still don't know if I have ever spoken to them (partially because they interchange names like legos). They presented excuses like my phone was locked and continued to do so even after several forms of proof were proven and much much more! They promised- To investigate Dozens of callbacks They figured out how to fix
My phone after the damage To fix my phone after the
Damage To replace my phone after the damage They
Offered a refund after they came out and admitted they
Were all LIES and more Tuesday 4/9/24 After I paid to get a
New phone and got a new sim card the service was
Restored. Furthermore, they confirmed and sent me a text
Stating my refund was already processed ($270) under
Special circumstances and that I wouldn't be contacted
Again.

4/11/24
They suspended my service despite never telling me, refunded $22.33, and refused to turn it back on. They admitted I was lied to even in that call/Text

NO CALLBACK TONIGHT AGAIN DESPITE BEING PROMISED!

I had Mint Mobile for close to 1 year and was happy. Even recommended it to others. Something happened and my cell data stopped working. I could make calls and text but no cell data when I wasn't accessing wifi. I spent hours with the settings myself trying to fix it - no luck. Contacted Mint and found the support is outsourced. When you are hearing roosters crowing and the person has a strong accent you know you are talking to someone not in the USA.Was told to make the same setting changes I had already made. Got a new Sims card. No help. I had had Mint service for a year and it was nearing time to renew my service and intended to renew for another year. Still, I couldn't get it to work. And I wasn't going to renew unless it was fixed. I called multiple times and found they could only give me very basic help and always told me they were going to elevate the call to the next level. That I would be called back in 24 to 72 hours. It never happened. I would repeatedly call back and get told I was going to be called back - never was. This went on for 2 weeks. Told them my service was set to expire the next day (had been dealing with them daily for almost 2 weeks at this point and had never been contacted by this 'next level - (engineering). Finally, it was my last day and it still wasn't fixed. I told the support person I needed to renew my service but it's not fully working so i'm hesitant. If I don't renew now, I'll lose service after today. He told me to renew and if they could not fix it, I would get a refund. I renewed for a year because that was the best value. Still, it was not fixed. I decided to cancel and move to a different carrier. Called to cancel. The person asked if I would just delay and she would expedite the help and someone would call within a few hours. I gave them one last chance. Still, no calls from them once again. I canceled the next day. Asked them for confirmation of the cancel and was told they had no way to send a confirmation email. Told me it would be 7 to 10 business days for a refund. Waited a week - no refund. Called.they said I had to wait 10 days before they could do anything. 10 days passed - no refund. I called back and they told me I had failed to cancel within 3 days after renewing so there was no refund. After some yelling, she said she saw it in the notes where they promised a refund if they could not fix my service. A week later I got my refund. Literally took weeks. Took 10 secs to renew and charge me and 3 weeks to get my refund. I never heard from this supposed 'elevated to the next level' support and I'm doubtful it even existed. I have dealt with bad and frustrating service but never anything like this. I had even recommended someone and got a $100 credit and I had to lose that as I cancelled. If you have no probs and don't need support - great. You'll probably be happy but beware if you never have a problem. It's horrible. T-Mobile has purchased it about a year ago so I'm surprised that the cust service is still so bad. My advice is to keep looking. There are other cheap carriers that have much better cust service for about the same price. I found one and am very happy now.

This company does NOT listen and create more problems for its customers and some, because it doesn't give a damned; it only cares to take your money, and that's it. This company has cost me my job because of bad service, and it won't refund me my money bank. The supervisors and customer service agents are saying how sorry they are about what has happened, but it's all empty words. Just like when I called and reported the problem, and the agents promised and assured me that they will fixed it and never did. I WANT MY MONEY 💵 BACK. Not one word or direction/guidance/instruction from this comatose can be trusted. They will run around and just take your money. STAY AWAY FROM THEM!

Read this

"I transferred my phone line to your carrier on November 15th, 2023. That same day, I made a request to have my number transferred to Mint Mobile from Metro PCS. The number got transferred, but I notice the same day that it got transferred that I couldn't send text messages to people who were not using iPhone with iMessages on their phone. That was a serious problem for me because I use my phone for work communication, and not everyone at my job has an iPhone. Even worse, I could receive text messages from everyone, from all types of phone, but I couldn't respond to text messages not from iMessage. To people, it looked like I was ignoring them. I couldn't respond to an SMS text even from your company. I could only send text messages to Mint on the Mint app.

I immediately called and reported the problem and requested that it be fixed immediately, and I explained why I needed it resolved quickly for my work sake. The Mint agents gave me their promises that they will fix the issue, and those promises turned into the run around, and instead of fixing the issue quickly, they dragged the situation until weeks passed and the issue was still not resolved, and I have to keep giving managers and supervisors excuses as to why I am not responding to their messages, not communicating as I should, and other work matters that I used the phone for not done. I contacted Apple, but the problem wasn't a physical problem, it was with the carrier. I continued to spend hours on the phone between lunch breaks, after work, and other times with Mint agents through texting on the Mint app and calling to ask them to fix the problem. However, Mint never fixed the problem.
Finally, after trying, waiting patiently after a month and two weeks, and the problem was still not fixed, and the Mint agent were still giving me excuses, I decided to leave Mint and go to another carrier. I called on December 30th, 2023 to get that my account number and port-out PIN and requested that my number be transferred to the now new carrier, Visible. Moreover, I requested that I be refunded. The Mint agent that I spoke with on the phone certified me that he will process my requests and the number will be released to Visible. On 01/02/2024, I checked on the transfer status, and the number has still not been transferred. I immediately contacted Visible to find out what's going on, and Visible explained to me that they were waiting on Mint to release the number, and that Visible has sent the transfer request with the PIN and other information provided to it, but Mint has not yet responded.
After getting that information, I called Mint and explained to the agent on the phone what I was trying to do, the reason why that I was trying to leave, what the texting issue was, and that I need Mint to release the number to Visible immediately because the delay is messing up with my work. After a week of calling Mint every day asking to release the number, Mint didn't, and while Mint was taking it sweet time with either fixing the text message issue or releasing the number, I continued to get in more trouble with my work because of this communication problem. Finally my work fired me on 01/04/2024. When I got home, I called Mint again to find out why it was keeping the number and has not released the it to Visible and now has cost my job. The agents on the phone said that they have released the number, but that wasn't true. While I had the Mint agents on the phone, I also had the visible agents on the phone though chat, and the Visible agents confirmed that the transfer request has not been acknowledged and that the number is still active with Mint. I stayed on the phone for 7 hours arguing with Mint agents after Mint agents, being transferred from one Mint agent to the next, the number was still not released.
When I got home, I called Mint again to find out why it was keeping the number and has not released the it to Visible and now has cost my job. The agents on the phone said that they have released the number, but that wasn't true. While I had the Mint agents on the phone, I also had the visible agents on the phone though chat, and the Visible agents confirmed that the transfer request has not been acknowledged and that the number is still active with Mint. I stayed on the phone for 7 hours arguing with Mint agents after Mint agents, being transferred from one Mint agent to the next, the number was still not released."
* On 01/05/2024 at 5:00 AM, I started calling again. Finally Visible decided to canceled the transfer request that I made on 12/30/2023, and with the PIN information that I was given to me by the Mint agent on 12/30/2024, Visible re-attempted to request the number be transferred to them. Finally, at 12 noon Mint released the number. After the number got transferred, I called Mint to explain all that has happened and request my refund. The Mint agent couldn't find a refund request in the system for me from 12/30/2024 though that agent that I spoke with promised me that everything has been taken care of.
*
* Why did you cost me my job? Do you know how hard it is to get a job? I tried to solve the problem with you even by leaving you, and still you hurt in the worst way possible. I want you to compensate me for my job that you caused to be taken from me. If someone from your company cared enough to fix the texting problem even two weeks after I transferred my phone number to your company, I would not have lost my job. One month and 17 days, you still couldn't fix the problem, and it took you a whole week to release the number to the new carrier.
*
* I am still waiting on my refund, and I want to be compensated for this outrageous service that I received from you.
*
* I want to know how are you going to solve this bigger problem that you have now created for me?
*
* Thank you
*
*
* Hello?👋
* Mint Fox

* I really sorry, please allow me 3 minutes to check your case completely
* I want this escalated to a manager please
* Mint Fox: sure, please allow me to inform the team manager about this case
*
*
* The team is checking your case, please allow me 3 more minutes, i really sorry for this long wait
* Even the last agent that I spoke with about the refund, after he hung up the phone, this is the message that I received
*
*

Something is not working right in your company. Your words are not a guarantee
* An agent, one of your agents, made the request for me over the phone. So what is this person talking about?
* Mint Fox: I was able to see on the previous interaction that you are contacting us because you are requesting a compensation for the issues you were having with the service and transferring your phone number to another provider, I am so sorry to hear that you were having all these issues. I will be more than happy to assist you today and get the best solution for you.
* Who is this? Is this a new person?
* I am showing you patterns that something doesn't work in this company.
* I was told by one of your agents to take this matter to the media, but I decided to come to again for a resolution before I go to the media.
* Mint Fox: Sorry……., I am the supervisor on duty who will be assisting you today and I would like to know that I sincerely apologize with you for all the trouble faced and this hard experience, I assure you that this is not the type of experience that we wanted you to have. I would love to help you with this compensation that you are requesting, however, I am afraid that sadly I am seeing this number is no longer with us and due to this reason we are unable to provide with credits as compensations in the account. By the way, I can see that you requested a refund for the plan purchased, but the reason why this request is denied is because the plan was out of the return policy.
* Mint Fox:
Please also keep in mind that as a prepaid company, you pay upfront for all the services in your account, which means we apply all the offers and discounts available for that plan so you can enjoy it for that reason we provide you with 7 days after the activation date to request a refund, I am sorry to inform you that we are unable to provide you with a partial refund.
*
Are we still connected?
*
*
* I truly apologize for any inconvenience this may cause you, however, due to inactivity, this chat will be closed. If you have any questions, don't hesitate to get in touch with us again.
*
* Thank you for contacting Mint Mobile and have a wonderful rest of your day!
* Mint Fox

* How would you rate your overall experience with Mint Mobile? From 5 (Very Satisfied) to 1 (Very Dissatisfied)?
* The request was out of the return policy because I called and reported the issue for them to fix it or I leave, they promised that they will fix it, and the run around continued past the return policy period, and still it wasn't fixed. I trusted you to fix the problem. If that's how you see it now, Why didn't your agent, from the first time that I reported the issue, categorically tell me, "No. We cannot fix this problem." Instead, they assured me that they will take care of it, and time keep on passing by, and now you're blaming me for the time elapsed?!

——HERE I HAD TO START ALL OVER AGAIN—-
* Fox Bot

* Before I get you to the main menu, could you choose if you are a new or existing customer?
* Agent
* Fox Bot

* Is there anything I can help you with? Although I'm a virtual agent I can still answer +100 commonly asked questions.
* Get me to an agent now
* Fox Bot

* Are you sure we can't help you? We can answer majority of things within our FoxBot
* Agent now
* Fox Bot

One moment.
*
*
* To better assist you with your needs, can you please provide a brief description of your service concern?
* Agent now
* Fox Bot

* Thank you! I'll place you in the queue. An agent will be with you as soon as possible.
* Mint Fox

* Hey there This is Analyn from Mint Mobile Customer Care. Thanks for reaching out! How can I help you today?
* I was typing a response. How come that I can see you typing and you cannot see me?
* Mint Fox

Please allow me to take a look at your previous interaction so you don't repeat yourself
*
*
* I understand you're seeing an issue with your return. I am very sorry to hear that. No worries as I can help you with this and I will be more than happy to assist you. Just for verification. Can you please provide us your full name, phone number and email address that we will be working with today?
* You're telling me that you won't even refund me because this is outside of return policy period, well, think bout this, if I didn't transfer to Visible and fought with you yesterday, I would still be having the same issue that I had, that your agents promised times and times again that they will fix and never did. It took that long because your agents took so long and never fix the problem, and in the end, you carelessness cost me my job
* Mint Fox

* I am very sorry for what happened, I will surely do my best. May I have the information of your account so that I can check it here? I will do my best to coordinate with the team as well so I can help you better.
* Did you read the previous conversation with that agent and supervisor? Because if you did, you would see my name, and that I don't have an account with you anymore.
* My name is in the long report message that I posted in this chat
* All the information that you need about me is on there
* Mint Fox

* I am sorry but I couldnt see any of your past information as if you contact us here, it will set a new conversation. If that so, I deeply apologize but there is nothing that we can do. As it already involves our supervisory I cannot do much as my tools were much limited.
* The supervisor left the conversation while I was typing a response to her
* That's why I am starting over with you
* Mint Fox

* I see, I am sorry that you had to experienced that we must have had an issue with the system.
* I really sorry unfortunately there is not a way to send the email however with this platform you can make sure that all the team can see your information because the higher departments check this interaction due to security and customer satisfaction policies.
* Ok
* On Sat, Jan 6,2024 at 6:38 AM
* Hi
*
* My Mint Mobile account number was: phone number and I am writing to report how your mediocre service has cost me my job.
*
* I transferred my phone line to your carrier on November 15th, 2023. That same day, I made a request to have my number transferred to Mint Mobile from Metro PCS. The number got transferred, but I notice the same day that it got transferred that I couldn't send text messages to people who were not using iPhone with iMessages on their phone. That was a serious problem for me because I use my phone for work communication, and not everyone at my job has an iPhone. Even worse, I could receive text messages from everyone, from all types of phone, but I couldn't respond to text messages not from iMessage. To people, it looked like I was ignoring them. I couldn't respond to an SMS text even from your company. I could only send text messages to Mint on the Mint app.
*
* I immediately called and reported the problem and requested that it be fixed immediately, and I explained why I needed it resolved quickly for my work sake.
* The Mint agents gave me their promises that they will fix the issue, and those promises turned into the run around, and instead of fixing the issue quickly, they dragged the situation until weeks passed and the issue was still not resolved, and I have to keep giving managers and supervisors excuses as to why I am not responding to their messages, not communicating as I should, and other work matters that I used the phone for not done. I contacted Apple, but the problem wasn't a physical problem, it was with the carrier. I continued to spend hours on the phone between lunch breaks, after work, and other times with Mint agents through texting on the Mint app and calling to ask them to fix the problem. However, Mint never fixed the problem.
*
* Finally, after trying, waiting patiently after a month and two weeks, and the problem was still not fixed, and the Mint agent were still giving me excuses, I decided to leave Mint and go to another carrier. I called on December 30th, 2023 to get that my account number and port-out PIN and requested that my number be transferred to the now new carrier, Visible. Moreover, I requested that I be refunded. The Mint agent that I spoke with on the phone certified me that he will process my requests and the number will be released to Visible. On 01/02/2024, I checked on the transfer status, and the number has still not been transferred. I immediately contacted Visible to find out what's going on, and Visible explained to me that they were waiting on Mint to release the number, and that Visible has sent the transfer request with the PIN and other information provided to it, but Mint has not yet responded.
*
* After getting that information, I called Mint and explained to the agent on the phone what I was trying to do, the reason why that I was trying to leave, what the texting issue was, and that I need Mint to release the number to Visible immediately because the delay is messing up with my work. After a week of calling Mint every day asking to release the number, Mint didn't, and while Mint was taking it sweet time with either fixing the text message issue or releasing the number, I continued to get in more trouble with my work because of this communication problem. Finally my work fired me on 01/04/2024.
*
* When I got home, I called Mint again to find out why it was keeping the number and has not released the it to Visible and now has cost my job. The agents on the phone said that they have released the number, but that wasn't true. While I had the Mint agents on the phone, I also had the visible agents on the phone though chat, and the Visible agents confirmed that the transfer request has not been acknowledged and that the number is still active with Mint. I stayed on the phone for 7 hours arguing with Mint agents after Mint agents, being transferred from one Mint agent to the next, the number was still not released.
*
* On 01/05/2024 at 5:00 AM, I started calling again. Finally Visible decided to canceled the transfer request that I made on 12/30/2023, and with the PIN information that I was given to me by the Mint agent on 12/30/2024, Visible re-attempted to request the number be transferred to them. Finally, at 12 noon Mint released the number. After the number got transferred, I called Mint to explain all that has happened and request my refund. The Mint agent couldn't find a refund request in the system for me from 12/30/2024 though that agent that I spoke with promised me that everything has been taken care of.
*
* Why did you cost me my job? Do you know how hard it is to get a job? I tried to solve the problem with you even by leaving you, and still you hurt in the worst way possible. I want you to compensate me for my job that you caused to be taken from me. If someone from your company cared enough to fix the texting problem even two weeks after I transferred my phone number to your company, I would not have lost my job. One month and 17 days, you still couldn't fix the problem, and it took you a whole week to release the number to the new carrier.
*
* I am still waiting on my refund, and I want to be compensated for this outrageous service that I received from you.
*
* I want to know how are you going to solve this bigger problem that you have now created for me?
*
* Thank you
*
* Hello?👋
* Mint Fox
* Mint Fox
* I really sorry, please allow me 3 minutes to check your case completely
* I want this escalated to a manager please
* Mint Fox
* sure, please allow me to inform the team manager about this case
* Mint Fox
* The team is checking your case, please allow me 3 more minutes, i really sorry for this long wait
* Even the last agent that I spoke with about the refund, after he hung up the phone, this is the message that I received
*
*
* Something is not working right in your company. Your words are not a guarantee
* An agent, one of your agents, made the request for me over the phone. So what is this person talking about?
* Mint Fox
* Mint Fox
* I was able to see on the previous interaction that you are contacting us because you are requesting a compensation for the issues you were having with the service and transferring your phone number to another provider, I am so sorry to hear that you were having all these issues. I will be more than happy to assist you today and get the best solution for you.
* Who is this? Is this a new person?
* I am showing you patterns that something doesn't work in this company.
* I was told by one of your agents to take this matter to the media, but I decided to come to again for a resolution before I go to the media.
* Mint Fox
* Sorry, I am the supervisor on duty who will be assisting you today and I would like to know that I sincerely apologize with you for all the trouble faced and this hard experience, I assure you that this is not the type of experience that we wanted you to have. I would love to help you with this compensation that you are requesting, however, I am afraid that sadly I am seeing this number is no longer with us and due to this reason we are unable to provide with credits as compensations in the account. By the way, I can see that you requested a refund for the plan purchased, but the reason why this request is denied is because the plan was out of the return policy.
* Please also keep in mind that as a prepaid company, you pay upfront for all the services in your account, which means we apply all the offers and discounts available for that plan so you can enjoy it for that reason we provide you with 7 days after the activation date to request a refund, I am sorry to inform you that we are unable to provide you with a partial refund.
* Are we still connected?
* Mint Fox
* I truly apologize for any inconvenience this may cause you, however, due to inactivity, this chat will be closed. If you have any questions, don't hesitate to get in touch with us again.
*
* Thank you for contacting Mint Mobile and have a wonderful rest of your day!
* Mint Fox
* Mint Fox
* How would you rate your overall experience with Mint Mobile? From 5 (Very Satisfied) to 1 (Very Dissatisfied)?
* The request was out of the return policy because I called and reported the issue for them to fix it or I leave, they promised that they will fix it, and the run around continued past the return policy period, and still it wasn't fixed. I trusted you to fix the problem. If that's how you see it now, Why didn't your agent, from the first time that I reported the issue, categorically tell me, "No. We cannot fix this problem." Instead, they assured me that they will take care of it, and time keep on passing
* Fox Bot
* Fox Bot
* Before I get you to the main menu, could you choose if you are a new or existing customer?
* Agent
* Fox Bot
* Fox Bot
* Is there anything I can help you with? Although I'm a virtual agent I can still answer +100 commonly asked questions.
* Get me to an agent now
* Fox Bot
* Fox Bot
* Are you sure we can't help you? We can answer majority of things within our FoxBot
* Agent now
* Fox Bot
* One moment.
* Fox Bot
* To better assist you with your needs, can you please provide a brief description of your service concern?
* Agent now
* Fox Bot
* Fox Bot
* Thank you! I'll place you in the queue. An agent will be with you as soon as possible.
* Mint Fox
* Mint Fox
* Hey there This is Analyn from Mint Mobile Customer Care. Thanks for reaching out! How can I help you today?
* I was typing a response. How come that I can see you typing and you cannot see me?
* Mint Fox
* Please allow me to take a look at your previous interaction so you don't repeat yourself
* Mint Fox
* I understand you're seeing an issue with your return. I am very sorry to hear that. No worries as I can help you with this and I will be more than happy to assist you. Just for verification. Can you please provide us your full name, phone number and email address that we will be working with today?
* You're telling me that you won't even refund me because this is outside of return policy period, well, think bout this, if I didn't transfer to Visible and fought with you yesterday, I would still be having the same issue that I had, that your agents promised times and times again that they will fix and never did. It took that long because your agents took so long and never fix the problem, and in the end, you carelessness cost me my job
* Mint Fox
* Mint Fox
* I am very sorry for what happened, I will surely do my best. May I have the information of your account so that I can check it here? I will do my best to coordinate with the team as well so I can help you better.
* Did you read the previous conversation with that agent and supervisor? Because if you did, you would see my name, and that I don't have an account with you anymore.
* My name is in the long report message that I posted in this chat
* All the information that you need about me is on there
* Mint Fox
* Mint Fox
* I am sorry but I couldnt see any of your past information as if you contact us here, it will set a new conversation. If that so, I deeply apologize but there is nothing that we can do. As it already involves our supervisory I cannot do much as my tools were much limited.
* The supervisor left the conversation while I was typing a response to her
* That's why I am starting over with you
* Mint Fox
* Mint Fox
* I see, I am sorry that you had to experienced that we must have had an issue with the system.
* 7:42 AM
* from Mint Fox, I see, I am sorry that you had to experienced that we must have had an issue with the system.
* There was no issue with the system
* Mint Fox

A minute please
*
*
* I see, I am sorry that we did not informed you that we cannot give you a refund once the account is already ported-out from us. Please also keep in mind that as a prepaid company, so you pay upfront for all the services in your account, which means we apply all the offers and discounts available for that plan so you can enjoy it for that reason we provide you with 7 days after the activation date to request a refund, Unfortunately, since we really do not have an option to give you any refund.
* Why didn't your agents say from the get go that they couldn't fix the problem? I wouldn't have waited so much time and being patient with Mint. I would have left earlier, before the refund period, and would not have lost my job.
* You're still not hearing me
* What part of what I am saying don't you get?
* Mint Fox

* I am sorry, but I really cannot tell as we agent manage things differently. Though we always make sure the best that we can do but we cannot control our agents, if I could have just assisted you earlier by the time. I could have requested you a refund before you port out the number which will be much easier. But now since it is really impossible, I am afraid that there is nothing else that I can do, I hope you forgive how previous agents responds on your requests
* Your incompetence cost me my job because you couldn't fix the problem, and now you want to keep my money too?
* Mint Fox

* I am deeply sorry
* I did request a refund before the number was port-out? And your agent assured the that the refund request will be processed. My number was transferred YESTERDAY. SO WHAT ARE TALKING ABOUT?
* No you're not sorry, so stop saying it.
* Mint Fox

Can you resend the phone number of yours so I can check? Let me see where we had missed.
*
*
* I see it now, a moment please
* The problem started since November 15th, 2023. My number was transferred yesterday January 5th 2024. Your agents took their sweet time to fix a problem that I have been talking about on this Mint app and on the phone call more than a month. While this whole time they keep on promising that they will fix, they will refund, they will transfer the number, and NEVER DID. In the meantime I keep on calling and being patient and counting on empty promises
* Mint Fox

* Still here working on it
* And finally I got fired from my job on the 01/04/2024 because the problem was fixed.
* YOUR INCOMPETENCE COST ME MY JOB. Do you understand?
* If they were frank with me from the beginning and told me that they couldn't fix the problem, I would not have been patient with Mint. I would have left a couple of days after I purchased the service and go to another company, but they kept of saying "We will do our best to fix. And we appreciate your patience with us." While they were all this time doing NOTHING
* Mint Fox

* I understand really, and as per checking in here the last time you have actually asked for your phone number be released on 1/4/2024 which means that your port out must be working by the time, on 1/5/2024 you then requested for a refund. And since refund usually takes for up to 48 hours for the confirmation and 7 to 10 days for the moneyback, we really need to request your refund first before you portout the phone number
* '
* The refund should have been processed on 12/30/2023
* Mint Fox

And since the port out happened first before the refund request gets approved. The account then got terminated here on our end and if the account is no longer available there it cannot be refunded
*
*
* Yes, I can see here that you inquire about the refund on 12/30/2023, but did you get any reference number or the chat got disconnected by the time?
*
The refund was requested before the number got transferred
* As of yesterday morning, my number was STILL ACTIVE with Mint
* I called to make the refund request
* And he gave me my port PIN and account number and all of that
* Mint Fox

Yeah sure so let us say it was December 30 right? But the refund policy we can only file a refund, within the 7 days of the activation of your plan as well, which the supervisor advised you earlier. Since your plan had been active 1 month 18 days. Then it will be a total out of the policy. Let me send you the terms and policy "you will not receive any refund of amounts paid to us in connection with any such Service plan whether canceled by you or terminated by us."
*
* https://www.mintmobile.com/plan-terms-and-conditions/?_ga=2.***********************************
*
*
* Are we still connected?
* But it was a month and 17 days because there was an issue from day one, and I called and REPORTED IT FROM DAY ONE. Your agent said that they will fix it, so I wait. I called again, your agents on this very app and on the phone said to be patient with them, and they will fix the problem. I waited some more and got in more trouble with my work because your service wasn't working properly and called again to report the same problem, AGAIN, your customer service agents said that they will do their best to fix it.
*
* Just like you are giving me the run around
* Yes. I am here
* Finally on 12/30/2023, I called and said that I will not wait anymore, and that I want a refund and want the number transferred to the new carrier. Even that request you didn't listen to.
* Mint Fox

* I see that, but since there is really nothing that we can do, as the account is already inactive. And it was out of the refund policy. We are sincerely sorry for this really

8:22 AM

SLY as a Fox! So I previously wrote a review which has since disappeared. In the interest of consumer safety as a priority I am warning the public here not to do any business with Mint Mobile. I reported my case to the Federal Government as well as to the State of Florida Attorney General Ashley Moodys' Office.

Mint Mobile tends to generate disingenuous scripted automated responses as you can see by the now many bad reviews they have reaped. They evade responsibility by shifting the burden onto the victim customer as you will see here. They have no intent to conduct business honestly.

Mint Mobile stole $200.00 from me.

I paid for an existing line and thought to pay for the year so I called and provided my debit card to an automated machine system which required dial prompts to process the transaction after I spoke to a customer service representative and explained what I needed to avoid any issue or confusion.

Upon payment, termination of service was to be aborted and the line should have
Continued in use for the year. Well, they terminated my service anyway. When I called customer service, they gave me the excuse that they had no record of any payment processed and didn't know what i was talking about, despite the transaction reflecting in my banking records.

I immediately notified my bank and provided the details to this theft and immediately purchased from another service provider while I waited to have my transaction undone and expecting protection from my banking institution. This became a whole other issue with my credit union which despite what I provided showing clear theft, they refused to protect my transaction.

But to continue, when I contacted my bank to ascertain the status on my dispute, this horrible credit union had closed out my case without having notified me and having taken the side of MINT MOBILE. Mint Mobile provided my credit union some fraudulent documentation refuting my claim and this credit union decided that they ( Mint Mobile) was somehow more credible than me. Really, the so called investigator simply didn't want to do their job and since it was easier to discard the effort they resorted to simply claiming that the party actually committing the crime should have the upper hand.

So Mint Mobile further committed another crime by producing a false document showing that they indeed provided service for money paid, which was a contradiction to the information that I had provided. So instead of rectifying the matter during the actual process where it should have been resolved they further concealed their crime. Publicly they will post the same generic scripted apology that is seen on other complaints which have now become many in a futile attempt to keep some public credibility hoping to attract more suckers so they can randomly violate you under cover of a broader appearance of rendering legitimate service in exchange for payment.

I AM CALLING FOR FLORIDA'S Attorney General Ashley Moody to properly investigate MINT MOBILE and in the interest of public consumer protection, shut down Mint Mobile upon restitutions.

Problem: I have been without cell service for over 24 hours and after waiting 24 hours already I'm told to wait another 24 to 48 hours before service might be restored.

I have been a Mint Mobile customer since 2019.
I received a new iPhone on 10/13 so I installed an eSim through the phone app (the phone is a 14 pro and only uses eSim). The eSim installed but would not connect to the network.

On 10/13 a chat on the app with customer service walked me through several solutions but none solved the problem so the customer service agent escalated the issue to his team. I was told to expect a call on our only backup phone at my wife's number. Each time customer service called we were unavailable to answer. No messages were left. Calling back meant talking to another new person who needed to get the full story about the eSim problem.

Finally support told me over the phone to delete the eSim and a new eSim was being ordered and I should expect a call and an email with a QR code in the next 24 hours.

On 10/14, after 24 hours, I again opened a chat with customer service via the app. I had to explain the problem once again. The agent told me that no eSim had been ordered and because your system couldn't "validate" my account (she said it was being denied by the system) she opened a new ticket.
I was again told that I should wait for a call for the next 24 to 48 hours and an email would be sent with a QR code (pretty much what I was told the day before).

If I hadn't prepaid for service for my wife and I until March 2024 I would move my number to a new carrier today. It is unacceptable to make your customers wait days for a phone call to resolve a problem. I briefer window of time should be provided. The call center staff seem nice but I do think language is a problem in terms of understanding customer issues and communicating solutions. If contact with the customer is needed (in this case for eSiim installation) the reason should be explained (I have no idea what the call is for) AND instead of a phone call which means using someone else's phone, support should offer to text the customer. I can receive texts without cell service, I cannot take a call obviously. Lastly, Mint Mobile provides no way to contact corporate or higher level management about issues needing improvement.

Do better Mint Mobile!

My experience with MINT Mobile has been a nightmare. I signed up on a Sunday afternoon because their website made it seem that I'd be able to use their service right away with an eSIM (my phone supports it, an unlocked Pixel 3a - I have since checked other carriers with IMEI and EID numbers).

But alas the first eSIM (activation starts with V7J1E) did not work. Called them the first time right away (4pm) and they inform you they will send another eSIM, which might take 24 to 48 hours (hello?), but really up to 4 hours. I waited 3 hours and no new eSIM,. So called again around 7pm sunday and they said the order was in, should get the email within a couple of hours.
Around 9PM I got the second eSIM email (activation code starts with FBW7A), went through the installation steps without my physical SIM from the prior carrier in the phone this time as they advised by last called person (even though email instructions say otherwise) but installation had the same errors. Called again, 9:30 PM EST. This person took my IMEI number (if this was an important piece of the puzzle, why didn't the FIRST person ask), and said upon checking that my phone shows as "locked" and advised me to call the prior carrier and Google. This made no sense to me since I've had this phone since 2019 - bought unlocked - and have had several different SIMs work on it seamlessly, even in other countries, but since they were a brick wall and their call center closes at 10pm EST I was stuck.

Monday morning I started by calling the prior carrier (Ting) and they confirmed it was never locked. In fact, Ting was very easy to port out from, they have the info available on their web site - contrary to Mint, I'll get to that.

I then called Google from where I bought the Pixel and they also confirmed the phone was not locked, they showed me how to reset network options. I did that and tried again the eSIM from MINT but it still got the same error. Google said I could try a factory reset, but nothing else they could do.

So around 11 AM Monday morning I'm back on the phone with Mint, their solution: another eSIM - but not without that pesky 3 hour wait.
It arrived around 2PM (activation code starts with PYJYW). This time before trying by myself I called them to have them "help me". On the phone they are very polite and solicitous but her help was instead of scanning the QR code, to type the info instead (I knew this wasn't any better BUT no point in arguing with them). Again it didn't work. Silly me, I had mentioned that Google said I could do a factory reset, so that was what they told me to do - even though this is a "nuclear" option. Since I was desperate to get my phone working, I went for it. She then resent an email and the activation code of this 4th email was the same eSIM from before, but it again did not work.

Now I'm furious, having reset my phone and still no phone number working - so now I ask to port my phone out and this is what gets you a supervisor (go figure!). She says to port out they need to enter a ticket and AGAIN SOMEONE WILL CALL YOU BACK IN 4 HOURS just to give you the Account number and PIN, so they basically hold your phone number hostage. I was afraid of losing my phone number and asked for a physical SIM and at first they wanted to charge me $9.95 for it (seriously?), but the supervisor hearing my frustration said they would "cover that cost", how nice of them, and that I'd get the email with the tracking number.

Tuesday morning. No email. I call them and she assures me that the physical SIM has been ordered. Coincidentally a few minutes later I got the email about the SIM card being shipped. That email was about the order and said another email would come with the tracking number after it shipped within 24 to 48 hours, so I just waited for the next email.

Wednesday afternoon, I got an email at 4pm that the SIM arrived, and yes, a FEDEX envelope was at my door with it. I immediately called and the person said they could not activate it, because I never had the number work with them before. She created a Level 2 ticket, saying I would simply receive an email when everything was just active and working. I literally asked her if they had the number on my account of the SIM that was shipped to me and she said not to worry, they were all set.

I went about my life (since I had been trained by them to wait at least 4 hours for anything to happen), but when I checked my email around 8:30 PM I saw messages from missed calls from the number I'd been calling them from. Since I don't have my actual phone I've been calling them from a voice phone that works from the computer, I never hear it ring and it was not the contact number I left with them - UGH!). The message said they could not work on my level 2 ticket because they did not have the bar code number from the physical SIM. UGH!
Now I call them again around 8:30. I demand to talk to one of those L2 people but they don't budge, their Level 1 people are worse than talking to an AI. He takes the bar code number and opens another L2 ticket. I told him I'd like it working before their call center closes at 10 pm EST and he said he escalated. He assures me someone will call me and I'll have the activation email that night. I sit by my husband's phone and computer until 10:30 PM and hear nothing back.

Thursday, 8:30 AM. I called and gave them the second L2 ticket. She says the phone has actually been activated around 8:30 pm the day before - so why did I not get an email? And yes, now I insert the physical SIM and it is working with my phone number. I'm relieved.

What would be fair at this point? Mint has a 7 day return policy from activation date, so I request that my activation date be reset to 9/28, since I was basically 5 days without a phone. No can do from them. I'm too tired to fight so I let it go. Since this was traumatizing I will probably stick with them the 3 months, but will be looking to move for sure.

Bottom line, they do have "humans" answer the phone, they are trained to be extremely polite but unfortunately, they either don't know what they are doing or are not given the agency or tools to do anything that strays even a little bit out of simple requests. I don't envy their job. I would not recommend this service to anyone.

Mint:
GET OFF YOUR COMPANY CRUISE AND DEAL WITH YOUR BUSINESS SCREWING CUSTOMERS TO MAKE YOUR GREEDY $#*! PROFITS - and MASSIVE INCOMPETENCE TO BOOT!

SO YOU KNOW I'VE BEEN MISLEAD AND LIED TO SO MUCH BY MINT I WILL BE UNRELENTING ON MINT AND YOU - EVEN IF I HAVE TO COME FIND YOU.

I AM SHOCKED AND IN DISBELIEF HOW ANY COMPANY! – MUCH LESS A COMPANY I'VE BEEN WITH FOR YEARS – CAN BE SO INCOMPETENT AND DECEPTIVE. WORST EVER IN MY 63 YEARS HANDS DOWN.

FIRST, THEY LIE AND BEAT-AND-SWITCH ABOUT A 'FREE 6 MONTH PLAN' ONLY TO RENIG THE LIE IN THE SMALLEST FONT – NOT EVEN IN THE GD FONT – THE TINY FONT REFERENCING ANOTHER PAGE WHERE IT BASICALLY SAYS IT WAS A LIE.

SO, I PAY UP FOR SERVICE. GOING PAST THEIR LIES TO MOVE ON. FOR WHAT? SO, FOR DAYS AND OVER 15 CALLS THEY CAN LIE AND BE INCOMPETENT – CALL AFTER CALL, AFTER CALL.

AFTER THEIR MISLELADING OFFER DECEPTION OVER DAYS OF PRECEEDING CALLS AFTER ~ WEEK WAITING TO GET MY NEW CELL I CALL AND PAY FOR THEIR FRIGGIN LIE WITH NEW SERVICE. (YES, I/WE THOUGHT WE CAN NOW MOVE ON.) OH NO, THE LIES AND INCOMPETENCE ARE JUST GETTING STARTED!

TURNS OUT AFTER MORE THAN 15 CALLS THE FOLLOWING MINT LIES:

• INSPITE OF SENDING A NEW SIM CARD AND MENTIONING IT IN THE INVOICE AFTER MY LAST CALL TO MANAGEMENT (AND OVER 10 TECH CALLS TODAY) THAT I WAS SUPPOSED TO KEEP MY OLD SIM CARD. ("TO TRANSFER OVER I NOW HEAR") SIM CARD? WHO IS A MIND READER THAT WHEN IT SAYS ON YOUR NEW PHONE INVOICE THERE IS A "NEW SIM CARD"?) WT*, WT*. WHERE IS THE NOTICE TO KEEP YOU'R OLD SIM CARD? HOW ABOUT, WT* ARE YOU SENDING A NEW SIM CAR FOR?

BASICALLY, MINT IS F'G IGNORING THEIR CUSTOMER BASE AND THEIR SERVICE JUST TO CHASE NEW CUSTOMERS. F' MINT AND THEIR LIES.

• NOW, AFTER 15 CALLS (AND LIES FOE DAYS!) I HEAR THEY'LL HAVE TO SEND ME A NEW SIM CARD TO REPLACE THE ONE THEY ALREADY SAID WAS BEING REPLACED!

• DAMN, WT* IGNORANCE IN MINT'S BILLING SYSTEM CAN NOT EVEN NOTE ONE HAS A VALID DOABLE SIM CARD WHY ARE THEY NOTING A NEW ONE AND SENDING IT - WITH NO HEADS UP, I REPEAT – NO HEADS UP – THEY DO NOT NEED IT (HOW ABOUT YOU F'G JUST DO NOT MENTION OR SEND IT SNAKES! -THAT ONE SHOULD KEEP THEIR OLD SIM CARD?
MOST INCOMPTENT, CROOKED, FINE PRINT LYING, BUSINESS IN MY 63 YEARS.

Merrill McHenry

And I was a fool to think Mint Mobile was different. I give two stars rather than one because the service is cheap...unless you are charged FOUR times to activate one account as in my most recent experience. Here are the gory details:
On August 17,2023 I called to order service for my son's phone coming from Verizon. They told me the present offer was 3 months for unlimited data at a rate of $15/month. So, I would be charged $45 plus the taxes, blah blah blah. The total charge was $53.37. The SIM card for my son's phone was to be a physical card mailed to his address. When I was speaking to the Mint representative I explained that it was urgent to get the card so he said he would order it to be shipped one day rather than three days shipping. My son waited about five days and the SIM card didn't come because they incorrectly addressed it. So, I call to explain that the SIM card never arrived. I was told I would need to cancel this order and place a new account order and order a new SIM card. So I did. On August 23,2023 I spoke to a Mint Mobile rep and ordered a new SIM card for my son. I asked if we could get an E SIM card rather than a physical card and she said yes. The total charge for the service re-ordered with an E SIM card was $51.86. The charge was processed to my card. However, during the conversation the rep told me that actually my son's phone was not eligible for an E SIM card after all. We needed to get a physical SIM card. She told me that I would now have to cancel THAT order and re-order a plan with a physical SIM card. I did that over the phone with her. I requested that since my son has been waiting at least five days so far that I needed to have it shipped overnight which would cost me an additional $15. She cancelled the order and put in a new order and re-charged my credit card for a total amount of $66.86. Just when you thought you had read the worst, let me correct you. It gets worse. Grab a cup o' Joe and continue below.
My son in the meantime receives TWO SIM cards in the mail, one of which was the original that never arrived. He has no idea what SIM card to use and I am not there to help. He activates that SIM card that he thinks is the right one. His service worked for one day and then was "Suspended." So, I call Mint Mobile to find out WTF is going on. They tell me that in order for them to activate my son's service, I need to pay for the original account activation all over again. Yes, you read that right. I asked if they were going to refund that other three credit card charges and they assured me that would happen. I felt very stupid doing so, but I let them charge another $47 and change to my credit card. The good news here is that my son had phone service on his new phone finally, after having it for a week. I called Mint Mobile on about the 27th of August to ask about the refund for the charges and I was told it would take up to 10 business days. They also said that I would get an email confirming the refund request. I never got an email. At the end of August, I did get the initial $53.37 refunded, but I am still waiting for a refund for $51.86 and $66.86 which were the two charges that took place when I was told I had to cancel and re-order the SIM card, one E SIM card and the physical SIM card which I found out I had to have. The funny part in this (not really though) is during the whole ridiculous and unprofessional fiasco, I was just trying to straighten out the order for ONE account, ONE service, ONE phone activation at the special offer, "3 Months for $45" deal. However...when I was re-ordering the service that I was told I had to cancel to get a new SIM card, somehow I lost the special offer! "That offer is no longer available." I could not talk any sense into any of the reps I spoke to about this. But that last chap I spoke with said that what they would do for me as a favor is to give a credit to my son's account in the amount of $75 which is $43.72 less than they owe me for OVERPAYING FOR THE ONE ACCOUNT ACTIVATION. If they were going to credit the account, why was I made to pay a 4th payment to get the account working? Okay, I don't want to start yelling but my blood is still boiling over this. I have waited for the promised refunds of the second two charges and have not received any emails to indicate that this will happen. So, I have filed reports with my credit card company and I am disputing the second two charges of $51.86 and $66.86. Keep me in your thoughts, and maybe think twice before switching to Mint Mobile NO MATTER HOW MUCH YOUR PRESENT CELL SERVICE IS COSTING YOU.

If I could give it zero I would. This is by far the worst company I have ever interacted with in my life. I decided to sign up for a free trial and on my end I jumped the gun and thought what a great deal and signed up. Then, it came to my attention that I accidentally chose the wrong plan and I waited over an hour to speak to someone. During that time I realized I only got a consistent two bars of service, which wasn't going to work for me because I'm a social worker. I eventually got a hold of them and told them I wanted to cancel, file for a refund, and they demanded an order number from me, but they had never given me one. At least I can cross getting gaslit by a phone company off my bucket list. After a bit of frustration and going on two hours of waiting/being on the phone, they finally fixed it, or did they? I made sure to ask and double check that they would NOT transfer my number from my current carrier and I was assured it would not happen and that the process was canceled. I canceled their trial e-sim and deleted it since I would be remaining with my carrier and their service sucked anyway. I was frustrated by my wasted time but relieved. Because of this interaction you can imagine my surprise when I wake up the next morning with no cell service, not from mint (because I canceled it after confirming my refund was filed) and not from my previous carrier because they HAD TRANSFERRED MY NUMBER without my authorization. I was lied to. So in a true fit of Monday luck, I sat on the chat for a total of seven hours while I was ignored, transferred more times than I can count, and berated for not having an order number. They were even kind enough to ask if I checked my spam folders seven times and if I knew for sure what MY email was. I had to remind them several times that I'm not an idiot, but alas that got me nowhere. Despite charging my card, transferring my number against my will, and seeing a refund on file, they couldn't seem to figure out that I had obviously placed an order. I was then told I'd need to dispute the charge because I didn't have an order number that they didn't give to me, and that since I didn't have an order number I could not port out of their company. So that means I should just stay with them, well no, because they weren't even willing to give me the unlimited plan that I did not select in error but attempted to contact them for without charging me an extra $45 dollars because despite not having used their service for more than forty minutes I was no longer a "new customer." Now, I was dealing with all this on WiFi while I tried to do my job, and it was incredibly difficult to pay attention to both but I knew going into work tomorrow would be pretty challenging, as a social worker, without my phone so I had to power through their complete and utter garbage customer service. I was disconnected from the chat several times when I was finally nearing a solution. It wasn't until the five hour mark that someone finally figured out the problem and found a solution for me, except for the fact that it would take them 2-4 hours to even address the concern. At this point I'm googling what times phone stores close because if I don't have service by tomorrow I will be screwed. Then they had the audacity to ask me for a call back number, did they forget that I DID NOT HAVE SERVICE? Which was precisely the reason I was talking to them on a janky chat with no time estimates or queue length? Well a little over four hours I finally heard back and they gave me the information I'd been asking for since 7:50am and all they needed was two numbers they had asked for way earlier in the day. Now I'm going to have to keep in contact with them until I see my refund processed which I can't even trust them to do. In summary, worst company ever, sign up if you hate yourself and have time to waste.