Mint Mobile

Bought 3 phones for my kids and spent so much time trying to deal with the phones not working or bad service. They continued to move cell towers, but that did not help. I tried to return the phones and get credit for 3 phones and for the full year service plans a couple months later and they rejected it by saying they only have a 7 day return policy. Xfinity Mobile seems to be 100% better. DO NOT DO IT!

I have had a dismal experience with Mint Mobile and strongly suggest that their service should not be used. My experience, a bundling offer they did not provide, tantamount to fraud! I requested a refund and after 1 1/2 months and dozens of calls and promises from Mint, have yet to receive the refund. I have referred the matter to the Attorney General of the state of Washington. Be very careful if you choose to deal with this company! They are cute as foxes but slippery as snakes. Be warned!

I renewed my 12 month plan today after two unpleasant long phone conversations with people you cannot understand and are no help. I was sent and email saying that if I renewed my 12 month plan I would receive two free moths free. The customer service representative told me that in order to receive the two months free I would have to send a screen shot of the email advertising the additional two free months but unfortunately after speaking with a supervisor I was told it was no longer available. This is false advertisement and mint mobile is a bunch of $#*!ing bogus bull$#*!.

I purchased a plan for my wife and me in January but was unable to get my wife's phone to take the sim card but mine worked fine so she ended up not using the line. When I was reading the terms it said if the line was not activated after, I believe was 30 day it would be refunded. I figured it would eventually be back on my card but after checking yesterday, 3 months later I couldn't find a refund, so I contacted customer chat support. After chatting for over an hour trying to explain what happened I was told I would receive a refund and needed to fill out a request. I did and got an email today stating the no refund would be issued because it was past the refund request date. The service was never used once but they are unable to see or communicate that to the refund department.

On top of that the service is very spotty in rural areas and every day driving I loose service that I never lost with At&t. I guess my next step will be cricket who uses at&t towers.

TMobile hasn't completed the buy out yet but the customers are already feeling the burn. Service has gone to crap already. No network, slow speeds and just plan unreliable. Already ordered my new sim card from a competitor bye bye MINT. Was a super satisfied customer for two years. And Ryan you let us down! Typical celebrity BS. I wouldn't recommend MINT or TMobile. Been a customer of both and TMobile's customer service is complete garbage. On the phone for over 3hrs total just to find out my data usage because the app is really just a gateway to their phone number. And "we can't find you in the system". Finally said this isn't worth it cancel my TMobile hotspot. Image if I had a real issue.

Mint Mobile works until it doesn't and when it doesn't it'll cost you $big $bucks

Mint Mobile works until it doesn't. When it doesn't, you could be out $hundreds of dollars. The game Mint plays is that you can have their advertised clickbait pricing ONLY if you pay upfront for one full year. If you are 8 days or more into your plan and Mint doesn't work for you, they will take all remaining funds in your account and deposit it into their bank account. No refunds, ever. And, unfortunately, there are now far better plans out there than Mints. Don't get sucked in.

Thank you Mint Mobile, for making it easy to transfer cell# from other carrier, mint mobile is efficient and understand the reason of your call and make it happen, in addition their fees are very affordable. Customer service excellent. Happy client 10/27/23 Lupe

The front line folk are usually superficially friendly but untrained and basically reading from corporate prompts. It literally takes a house fire to get to a supervisor. Out of more than 3 dozen calls, i was only actually contacted 3 times... and every supervisor i spoke to LIED repeatedly. I would drive my car through their store window in appreciation of their 'service' if they weren't too criminal of an organization to run an actual location.
They deserve NEGATIVE stars but one seems to be the minimum

We were made a lot of promises about price and service. We were given the right service for the first 3 months but after that Mint Mobile would not honor what they told us and wanted to charge us 3 times higher price or change us from unlimited to 5 MW limited data.

This company are a bunch of thieves. Signed up for a 3 month plan gave them $82.00 and never received nothing. They will not give me my money back. Check the BBB something I didn't do it will save you money and anguish. Please check reviews other than their fabricate reviews.

Completed online refund request. After a week waiting for email confirmation, had to call customer service # and then they tried to sell me a medical alert device, took forever to get thru to find out refund status. Then no refund, called them after 30 minute follow up call, sorry glitch in our system when you processed refund request, we will call you back with an update, bye! This is a super shady company, stayed with Boost Mobile. Reported MM to BBB.

So I was using my own phone, but it would never ring, but message and out call worked. I called
Aftre realizing problem, 6 days. They hang-up (phone) or disconnect (chat). Each time you reconnect you go through same routine, they say someone will call back. Request refund on activation.

No problems at sign-up. I brought my own phone. Yesterday my connection went on and off all day. I, of course, turned it off and on-didn't work-removed and reinserted sim card-still didn't work. Called customer service and then IT tech. After some investigation, he found that the cell tower had been damaged and he switched towers for me. Problem fixed. After nightmare service at other companies, I was so happy to have this fixed the first time we called. Love Mint and recommend it to everyone. Great job-great employees.

For starters, we had lousy reception. In fact, most of the time we had no service at all. Then, when we tried transferring back to our previous provider, they required us to give them "5 local numbers that we regularly call." Not sure why this was needed, but we would never share friends' numbers just so that they could call them and say that we referred them to Mint Mobile. That would be absurd. Additionally, the online "Service Agent" that we chatted with had a horrible grasp of the English language. It was so horrendously bad that we could not understand what they were saying. I wouldn't recommend Mint Mobile to my greatest enemy.

No mention of the "teaser rate" was given when I signed on. I was also told I would be able to receive a discount for being over 55 when I renewed my plan. So today was the day I needed to renew and now my rate is nearly triple. I ask about the over 55 discount and the rep says for new members only. If that's the case, why would I know about the discount but not have it implemented when I initially started with mint? I'm out.

I've been trying to get my account number to go away from Mint mobile it's been 3rd day today. I've been contacting them via Chat and customer care number *******392). Almost 4 hours and no response either side. When I choose option to join as a new customer within 10 minutes person name (Jana) came online. As soon as I told that I am looking for the account number, she disappeared and never come back.

I wanted to keep my existing number to port on the other service provider. Life is become "hell" with this Mint customer service...

If it were possible to give negative stars... I WOULD! Do not utilize Mint Mobile as your cellular carrier. My wife was gifted a phone that was not compatible with their service and she really liked the new phone, so I ported her number to a new carrier. When I contacted Mint Mobile in regards to a refund of the two remaining months of Prepaid service, I was told that since I did not cancel within 24hrs there would be no refund. Basically this companies policy is screw you, another person will replace you... criminals hiding behind an LLC. If you are late renewing they would cut you off immediately, cancel service and they are like "Thanks for your hard earned money, now (insert expletive here) off!"

I was getting so many dropped calls on Mint Mobile that I decided to switch to another carrier. I had paid Mint a year in advance and had only used 4 months. No refund. Ok, I said, I'll come back and use up my contract. " Well, first you need to pay another 3 months to get signed up again." Throw good money after bad? In the meantime I get a BS Christmas card from Ryan Reynolds. Phooey. Try living on Social Security, Ryan.