Mint Mobile

If it were possible to give negative stars... I WOULD! Do not utilize Mint Mobile as your cellular carrier. My wife was gifted a phone that was not compatible with their service and she really liked the new phone, so I ported her number to a new carrier. When I contacted Mint Mobile in regards to a refund of the two remaining months of Prepaid service, I was told that since I did not cancel within 24hrs there would be no refund. Basically this companies policy is screw you, another person will replace you... criminals hiding behind an LLC. If you are late renewing they would cut you off immediately, cancel service and they are like "Thanks for your hard earned money, now (insert expletive here) off!"

I was getting so many dropped calls on Mint Mobile that I decided to switch to another carrier. I had paid Mint a year in advance and had only used 4 months. No refund. Ok, I said, I'll come back and use up my contract. " Well, first you need to pay another 3 months to get signed up again." Throw good money after bad? In the meantime I get a BS Christmas card from Ryan Reynolds. Phooey. Try living on Social Security, Ryan.

I switched thinking not only that I would save money but also have comparable services... OMG. NIGHTMARE! They countdown everything. Picking at "minutes " "data" whatever they decide. Damn. You switched your number over, went through the motions... their money puppet. (wtf) 3 month payment plan... All you want is unlimited everything at a good rate and all of a sudden you're going through a tornado of nonsense. STOP while you're ahead. What a freaking nightmare.

DON'T DO IT. This is a bait and switch. I wanted to pay up front for 12-months to lock in the price. Somehow my (3) cards would not go through. I even called my bank and they said that there's no problem on their end. The rep said, "let's send it through for 3-months", imagine that, it went through. Afterwards, I looked at my account and it said that after 3-months my 2-lines would go up to $75! I think they deliberately said that my card wouldn't go through for 12-months so they could charge me more after the initial 3-months. Customer service reps could not speak English. TERRIBLE customer service. BIG MISTAKE. Huge trouble switching from old provider to new provider, my phone doesn't work correctly with Mint Mobile. I really regret doing this. Save yourself.

I ordered a sim and prepaid for three months, I never received the sim because their warehouse was shortstaffed so never activated their services and now, I have been trying to get a refund for weeks and they continuously make me send emails and talk to different agents saying that they will process the refund, yet never do it. Their customer service is horrible, none of their agents care about helping you and meanwhile, they fund their business using my money when I never even received services. Worst experience of my life with a mobile service provider. If you give them money, you will never see it again. They just invent excuses to never refund you.

I have had mint 1 month. And it is absolute trash compared to my last plan, page plus. I thought unlimited at a lower price sounded amazing.

The service is atrocious. Customer service, atrocious. And it seems they are somehow fixing the review availability of their product.

Ryan Reynolds is the face of suck. Cancelling mint, and never watching Ryan Reynolds again!

Almost lost # I had had for 17 years by attempting to switch to them.IMPOSSIBLE Customer Service. Avoid at all costs. It was an absolute nightmare to try to speak to them. I spent about 3-4 hours trying to deal with this and ended up switching back to my previous carrier because this was just so ridiculous.

After several calls to customer service, several wasted hours with no remedy for my dropped call issues, about 15 of them, I gave up and switched to another provider. I'm out about $150 for 1 week of terrible phone service and the phone which I bought from Mint, which I only used about half of because I got disconnected on several occasions! Find a reputable provider, not Mint!

I am appalled by Mint Mobile. I had our plans for 60 days and could never connect and use them. I tried with the chat bots for 20 hours and never got it solved. I tried calling and got disconnected every time. They never successfully got us hooked up and never refunded us because they deemed it past the 30 day refund period. I regret every minute I spent trying to get Mint Mobile to work.

I'm a new customer and I started today after being with T-Mobile for over 8 years. I had to leave in the end because it was one lie after another and so many promised callbacks that never came.

Apart from a problem activating the SIM card everything else has been very quick and it's been a beautiful transition. Mints customer service has been very helpful.

Mint Mobile is a HORRIBLE company full of liars as their customer service representatives. Don't get me wrong, they are very friendly but every single one of them has lied to me in saying they have handled my return case and paid affirm but yet affirm is still saying that they have NOT been paid back, therefore still holding me accountable to make payments on a phone that was returned back to the company and never even taken out of its package! I have been calling back and forth for FOUR months now. And nothing has been resolved! Mint mobile is the most bogus company to deal with, it's been a disaster from the start and has really put me through so much added stress that is unnecessary.

Infuriatingly poor experience trying to activate with mint. 4+ hours on the phone over 2 days and several customer service reps trying to transfer my number to mint. Absolute incompetence at every turn. Been on hold for 30+ minutes now just to get the PIN so can get my phone number back. STAY AWAY

Download speeds of 1.5 mbps. Site said "excellent service" for my zip code. Switched today. Called support and was told there was an outage in Omaha back in July. I asked "Nebraska?!" He said that is what it was showing for my reason for slow service. I LIVE IN GEORGIA! He recommended that I switch back to my old carrier. Total sh*# show. I spent hours transferring mine and my husband's phones over. Wish they allowed for 0 stars.

Worst experience with a service provider ever. The customer service reps just follow a script and hangs up on you when they can't solve a problem after pretending to ask you to be on hold. This has happened like 10 times over the course of calling them. First, their service blocked a number of 2fa SMS texts such that I could not log into my bank accounts. Then after all the trouble I had to go through with no resolution, I gave up and returned the iphone I purchased along with the plan. After 6 days of receiving the item, they still did not process the refund, and all they said was the item is "being investigated" in their warehouse, while I am still paying interest every day to Affirm for the purchase of an item I never got to use. Never sign up with these people!

I signed up for a Mint Mobile account three weeks ago (paying 3 months in advance) and in all that time I was unable get my phone service set up. There was nothing out of the ordinary going on here - just the inability of the customer service people in the Philippines to set up the account. I had to repeat myself endlessly, explain what I wanted to do over and over again, and ask for supervisors with no success. I eventually I just gave up, cancelled the account and demanded a refund. What a complete waste of time.
This is the worst customer service I have ever encountered - period.

Ryan Reynolds, are you reading these reviews? I recently took advantage of mint mobile deal. It was unable to get me WiFi service I required at my home. So I called customer service (answered pretty quick) and asked them how I could transfer my account to my 92 year old mom's flip phone (on AT&T for $55 month). They gave me directions and I followed them exactly. Step 1 remove flip phone from AT&T (keep Mint SIM card). Step 2 put my phone on AT&T. Step 3 Unlock flip phone from AT&T. Step 4 put in mint sim. Step 5 call Mint and give new number. BIG Problem. As soon as I removed my current phone number, account was closed! Great deal and instructions.

I spent 10 days trying to switch to Mint. But their chat reps are so ignorant. NONE of them was able to solve my phone issues because each will be missing one detail over what to do with my A32 Samsung. Their people do not know anything about cells, they did not know about locked phones, or eSIM, or switching carriers properly.

This company is the most god-awful company ever derived. Not only could they not make my phone work, the customer service was so bad I had to call back nine times in a 3-day period. Then when I sent my phone back, all they wanted to ask for is proof that I sent it back. This after they sent me the label to send the phone back to them. Now, I'm going to be charged for a phone I no longer have and they cannot find. How does this company stay in business? They suck!