Mint Mobile

I spent 10 days trying to switch to Mint. But their chat reps are so ignorant. NONE of them was able to solve my phone issues because each will be missing one detail over what to do with my A32 Samsung. Their people do not know anything about cells, they did not know about locked phones, or eSIM, or switching carriers properly.

This company is the most god-awful company ever derived. Not only could they not make my phone work, the customer service was so bad I had to call back nine times in a 3-day period. Then when I sent my phone back, all they wanted to ask for is proof that I sent it back. This after they sent me the label to send the phone back to them. Now, I'm going to be charged for a phone I no longer have and they cannot find. How does this company stay in business? They suck!

They changed my phone number during a call for technical issues and it took me 5 days to get it back. 25 calls later, I had it back but during that time I lost a family member and missed the call. Worst customer service ever. Don't do it. They suck

Worst service ever! Thought Verizon was bad NOT! Started using Mint in August 2023 and I was impressed until going from Illinois to Wisconsin. There I had no phone or data north of Wausau. I was disconnected multiple times while trying to contact customer service too. Today I needed to use my hotspot for an appointment in Illinois and again no service. My computer that use to see my Mint hotspot no longer did. Tech people were no help in resolving the problem. I paid for the full year and have only used the service for two months. I want a refund for the remaining 10 months!

I called their customer service before signing up. It was hard to understand their representatives. When we were done I was not sure what I had. Their service did not work in parts of Montana as the calls were picked up by Canadian cell towers and not recognizes as a US call. I tried to get called in Europe and bought their and payed for time to do so as told me by
Their. Customer service. For 30$ I got about three minutes of use before I was told my time was used up. I complained about it when I got home and was told "sorry we don 't know what went wrong." I do not trust them any more at all.

I bought a new phone with mint mobile service for my son, it was stolen. I Contacted mint mobile, and they would not let me long in to my account. They kept saying I need to give them five phone numbers from that I called from the phone. I never used the phone and it was no other way to access my account on line. That's ridiculous not able to give them information from my email and credit card to access my account, when I never used the phone, my son live out of state. They need to find another way to access our accounts; I am cancelling my server and have to wait until my service run out, in the meanwhile somebody {the thief} has free service.

I purchased international roaming when traveling in the UK. The service was activated but never worked. It was pretty much nonexistent. I requested my money back for the "service" I was unable to use, but they refused to issue any refund. What a scam!

I ported out my number to another phone, but I still had 3 months of service paid for. I called to activate my service on another phone and they cancelled my account without a refund. Just be aware the pricing is promotional.it goes up after your first 3 months

I am vision impaired, they said the phone would be specially set up for me out of the box, it wasn't, then they said they would send a return label, they didn't even after calling 4 times and each person giving me a different story about the back room,etc
Very dishonest company

Customer service is a joke. They are not helpful at all. Frequent call drops and I live in the 2nd largest city in my state and constantly got " no networks are available when I tried to make a call" mint mobile is a waste of time and money!

I got charged twice for a twelve month plan- that's 2x$390, so I have paid them $780 total. I have been back and forth with them for weeks, and keep getting a different answer from each person I chat or talk with. Some say that I was not charged twice, some say the issue is with my bank (it's not) and some say that I have a refund on it's way, but the refund has not come after 10 business days. Now I have to find out if I can take any legal action or if my bank has a way to help me dispute this extra charge. I think Mint Mobile is a scam company. Please stay away from this business!

Thank you! BBB better business bureau! No thx Mint mobile because you fought every moment including disappeared!
It took me 5 months of wasted going back and forth.
You (ceo's) are condoning this behavior (free access to good & bad reviews).
Go on the phone, customer x,
And call for a rebate? No rebate department access, how convenient. Your making cash $ hand over fist on people who stop fighting (every penny)
I hear your selling mint mobile, oh! Well those great reviews should enjoy the ride because you will be a victim sooner or later, if you need help! Write BBB

Worst customer service experience we've had! 6 days without phones because their e-sim didn't work and they were unable to "unlock" our new phones, finally canceling and switching back to our old provide that charged us of course for reinstanting. Ryan Reynolds may be cute, but Mint Mobile is not.

Don't count on getting a refund or changing to a high capacity plan like 4gb to 10gb per month without charging $30 versus $15. A few other tricks so I favor Tello. Next step is to try Boost $12.50 unlimited plan as Tello drops the data connection and bandwidth depends on the time of day. As it appears Mint does as well in my case (LTE only). The Boost deal has not let me apply thus far. Could be 5g territory only.

After checking that mint had good coverage at my house I bought 6 months of service. When I activated I could not get it to work properly even after spending 3+ hours online with various support people. They told me I needed to wait a couple of hours for the network to register and when I needed to make a call the next morning I got a message saying I was not attached to any network. When I called support to switch back to my old carrier they took awhile to get to it but finally got it taken care of but my request for a refund was refused so now I am out the cost of 6 months service and the cost of having to switch back to my former service.
This is NOT the company that they present to the world. I would advise everyone to stay away.

Truthfully, it has been a nightmare with Mint Mobile/T-Mobile. We followed all of the steps to verify phones and connections and have had nothing but trouble. In my opinion, this is false advertising. I had no phone service for the first week so I couldn't even call to put into motion cancelling the service. I just had a tech person walk me through steps to fix another issue ( not receiving texts from Verizon Iphone users) and now my phone wont reboot. I am filing a complaint with the FCC and BBB. In addition, I am not approving the charges on my credit card. I will pay for the spotty service and not receiving texts ($3.75/week) until I activate my new phone, but not a penny more I would suggest you all do the same. Ryan Reynold's might be a cutie, but his company sucks!

Signed up for $15 month unlimited offer, was told this would continue as long as we renewed for 12 month after initial 3 months, told this at least three time by the rep and it said this on there website "renew for12 months and keep your savingsgoing"...not so, plan goes to $30 per month or more...

Very poor and deceptive bait and switch...

Ryan Reynold...you lied!

Mint Mobile in my opinion is a scam I've been lied to on numerous calls and scared out of $700 the phone sent to my daughter can't be activated but they show 569mg used and 3 text sent I've been hung up on 7 times,given false numbers to call and blatantly lied to and Mint Mobile can care less. I'm a disabled vet and the phone is for my college bound daughter no working phone no available recourse and no refund alls I wanted was a real able way to keep in touch with my child. U people should be ashamed but of coarse its all about profit or precieved profits. Stop cooking the books u don't need to add on false charges Do you?

They never could get my phone set up. I spoke with one airhead that had no idea what she was doing, one lady that left me on hold and never returned so phone disconnected, one lady that said she would call me back and never did, and one man that told me my phone was not compatible, although the Mint website said it was. The fourth phone call to these absurd technicians was the one where I asked for a refund, which I was lucky to receive the next day. Whew! Never, never, never sacrifice good customer service with your phone plan.

Be prepared for down time, trying to get your sims card they have to send it to you since they don't have hardly any stores available plus if your planning to keep your same number if you switch with them they will have to send you the sims card and they said it will gel 3-5 days if your lucky. I been out of a phone for 3 days now. And they say that I have to wait.