Mint Mobile

Their international calling service is horrible and no one knows how to fix it or even seems to care one way or another. I spent literally 16 hours over the course of a month or more trying to deal with their support staff who just tried the same thing over and over and over again and somehow expecking a different result.

Absolutely terrible service.

I am having problem with call drops. I called customer service many times and every time "they check IMEI and connecting to strong network" looks like its standard answer. I fed-up with their answer and i asked to refund my money, agent disconnected my call. Than i asked in chat and after submitting the request for refund they denied. Now i lost my money and with bad bad service. I asked for new sim and checking my luck. Overall in my understanding they don't care about your issues

I purchased Minternational to get ready for my travel to Philippines. I purchased a 7 days pass and a 3 days pass. It cost me around 70 including tax. However, upon arrival in the philippines and activation of minternational, it didn't work. Fearing of being stranded at the airport, I decided to just purchase a new sim and data. I was so disappointed and upset, It felt like I was scammed by mint.

I'm speechless because of the lack of customer service this company offers, when I transfered my line from tmobile, they did not send me the proper QR code to scan. This got me offline completely, I had to go to my local Cafe to get wifi and start texting to an agent... it took 47minutes for an agent to respond to my first message and then would respond every 6-8minutes and totally oblivious of what was going on when I was explaining what the issue was. It's just awful, stick to the main carriers even if you have to spend a little more.

I purchased a "google pixel 3XL" and in checking with google for the manufacturer warranty I found that Google does not recognize this phone as a legitimate google phone. I have provided a string of 18 emails and a chat record between myself and Google with Google's statements about the phone. Mint Mobile sales was also provided with this info and Mint is refusing to replace it because I am past my 7 day, or 30 day, or 60 day warranty (had phone since middle of June, 2022). They refuse to address the issue of this being a counterfeit phone.

I bought international roaming service and it didn't work from the second I arrived in the country. Once I got back the US I tried to get a refund and they told me they won't do it because I didn't contact them right when it wasn't working. So Im somehow supposed to contact them to tell them my service isn't working when I don't have service to contact them? I even have a screen recording of me trying to use their app (to contact them no less) and it not working. Complete scam, I'm leaving immediately.

Bought new phone with service. Unable to activate. Website chat (supposedly 24/7) wouldn't work. 800 number kept hanging up. Eventually was told that I wouldn't get 6 mos of service which were supposed to be free, because I wasn't bringing number.

Mint consistently overcharges on autopayments. I enrolled in a $15/month plan, but was charged $30/month instead. Despite providing all the documentation and screenshots confirming my agreed-upon charge, the company instructed me to dispute it with my credit card, as they couldn't issue a refund. They assured me they would correct the error for future charges to reflect the $15/month rate. However, six months later, I was once again charged $30/month. Since autopay is the only option, it's concerning that they consistently overcharge. I promptly switched carriers, as it seemed like a scam.

People must not have checked their phones compatibility or something, because Mint works great for me! I ensured that:
My phone was GSM Unlocked
I had coverage on T-Mobile's network in my area
My phone passed the compatibility check on mint's website
In my state in the US, Mint/T-Mobile reception is exceptional and my phone was activated in 5 minutes. Can't beat the price! People probably just didn't care enough to make sure it worked for them, hence the bad reviews. I recommend it, especially at the price of only $15 a month for the 4GB plan. If you're interested, you can use my referral link to get your first month free.
http://fbuy.me/tNB7-

I was told that what ever plan I got I would get the same amount of time free so I sign up for 1 year. After one year they shut off my service instead of honoring there promotion. When I call them up they first said the had a new computer system then after giving them a week they said that was not what they promised. I will never use there service again.

"Activate your device" "Registering the device with the network" These are the messages I get every time I power up my phone. This activation/registration always fails with a Connection Error 6601. So every time I power up the phone I have to wait over two minutes before using it. I have spent hours on the phone with mint mobile support. They have never fixed the problem but constantly put me on hold always being polite but just trying to wear me down. I was just told I could only get my money back within the first seven days. I have spoken with ten or more mint support people only to get an endless run around with the problem never being fixed and constantly being put on hold.
Do yourself a favor and go with another carrier. They pretend to be customer friendly but they are not. The last time I was put on hold they eventually hung up on me. These people have NO SOLUTIONS. Go elsewhere it you do not want endless run arounds and you want a phone that works correctly.

Terrible terrible terrible customer service and service. I would not recommend them. They are a money-making, rip-off scam. They will never give you a refund. Customer service is all non-English speaking people and keeps reading the script again and again instead of listening to customer concerns and trying to help and resolve or get the supervisor's help.

Three days after installing the sim we had no internet. 45 minutes on the phone with "customer service". Unable to solve the problem. Refused to let us speak with a supervisor. Asked us to re-download their app. When I said I couldn't because I had no internet the guy said, "oh yeah, right." They mistakenly sent us a trial sim instead of the three-month sim we paid for. In the end, we canceled and went to T-Mobile. It may cost more, but my phone works.

Buyer beware switching plans to this ridiculous company. I've been with Verizon for 23 years finally got tired of paying their bill, switched to Mint May 4th 2023 have had nothing but problems for 55 days with not receiving incoming text messages, had to cancel service. I have a Galaxy S21 plus that has been unlocked by Verizon and the phone still does not work with Mint mobile and they were completely clueless on how to fix the issue and I know I'm not the only one that's had this problem..

When I purchased a new phone and plan from MintMobile for my son, the sales agent confirmed that I will get the credit for getting a new customer since I was already a customer. However, when my son activated his plan and I contacted MintMobile to get the credit, they refused to give me the credit. They said that they would only do that for a new plan, not for buying the phone and the plan together. The sales agent clearly told me that I would get the credits. Moreover, it is not clearly stated on their website that that is not the case. So beware of this deception by MintMobile.

I just got the eSIM card. It got deleted off my phone and never activate the service and then they said they're a refund me which is going on four days and to keep up making up story saying all it's processed and it's processing. This company has a policy where it has the 7-day refund. So if my refund is not processed I'm suing them for false advertisement. And I'm also contacting my bank. This company is open to many of lawsuits cuz I can see all the reviews. So hopefully all the customers know that they have a case that they can sue this company for more money than what this company is trying to rip off customers. Mint Mobile has up until 3 days and then the lawsuit and the paperwork will be filed.

The fact Mint went all out promoting 50% off ( buy 3 months get 3 months free) and ended it right before it was bought by Tmobile says it all. You dont see Ryan Reynolds promoting Mint now, thats because he made out with a cool 300+ million after the merger lol.

The service area in Reno NV is god awful. 1 Avg bar literally 75% of the time. NO 5G SERVICE EITHER. Numerous missed calls, undeliverable texts.list goes on.
Setting up your phone with Mint is a nightmare,...errors galore.

Makes you realize saving a few hundred bucks to switch from a big provider to Mint is definately, without a doubt, not worth it. Dont do it lol...we're done with this *******@tshow of a company soon as the 6 months are up.

I ordered the 3months unlimited and got 3months for free as an introductory offer. After not even a month I got an complaint call that I used to much on my hotspot. I canceled my service and got no dime of my paid three months back! IR

When we signed up for Mint mobile everything went well we transfered from Sprint to Mint Mobile and Sprint didn't give then hardtime unlocking the cells all the process went nice and smooth, now we decided to transfer to Consumer Cellular because is wayyyy cheaper and more data. $ 75.00 for 3 lines with unlimited data plus we get a discount from AARP permanently not 3 months. We called to tell Mint mobile to unlock our cells and it takes from 24 to 72 hours to unlock it. This is crazy we all know it doesn't take that long. I hope this helps, something to think about before switching network.