Mint Mobile

Switching to Mint has thus far been an absolute nightmare. We decided to switch 3 lines over and have been on the phone for hours for the past 2 days, and still have one phone that is not functioning. Getting the eSim working on 2 of the phones took the majority of the day yesterday. Today we spent 2 hours on the phone trying to get our 3rd phone working. We were transfered 5 times and the call dropped twice. They kept trying to inactivate one of the phones that are working. MAJOR issues in communication and comprehension. Finally got the physical sim card ordered, and confirmed the address no less than 4 times. We get the shipping noticed and the address is STILL WRONG. We are beyond frustrated with this company and will most likely end up going back to our previous carrier.

I have been a Mint customer for 2 1/2 years. Their coverage is not very good but with VOIP and wifi assistance it is fine. They are almost completely unusable outside of the US. All that is fine - it is only $15/mo. I recently had a problem that needed customer assistance to fix. Between their online "chat" and 800 telephone number I have spent more than 3 hours in the past 2 weeks trying to get a very simple fix. All of their customer service reps can only follow a script and will not provide any information that allows you to escalate an issue to get a common sense fix. The bottom line is NEVER PAY FOR 1 YEAR OF SERVICE - PAY BY THE MONTH. If you have a problem before you have used your year subscription they will not refund or credit your account. This is even if the loss of service is their error. Ryan - I am crushed and would have expected more from the company you own for a loyal customer.

Mint mobile succubus. It will suck you in with you-know-what and give you 2 days notice that your subscription is renewed. Uh. No way in he'll to switch. So. You're stuck for another 3 months. The service is substandard which you don't know because you are used to sh$tty service. Get out while you can. She will suck you dry until you look like the cryptkeeper.

I switched to mint from Verizon. To be fair, I was on an outdated plan on Verizon unlimited calling and internet $70/month. Verizon offered to lower it to 50/month after I finally called them. Mint was offering 45/3months then 40/month after for unlimited calling and internet. However, mint does say there is throttling of internet after 40GB. I wiped out 40GB in the first 4 days. I am just finishing my first month, and after those four days I've felt like pulling my hair out half the time. It takes twice to three times as much time to complete simple tasks like ordering dog food, googling something. Half the time I forget what I was looking for while the pages load.
Was it worth the savings? Absolutely not. The wasted time and mental energy was not worth the potential $10/month savings. I will be looking to call Verizon back soon 🙁

I live in the states was just in France for 10 days, mint mobile was the number one largest frustration from my trip! I couldn't call or text anyone the whole time I was there except for the mint technical support (for some reason that worked). I spent hours texting them (8 separate technicians) doing everything they said to do, could not get it to work. The last guy tried to tell me my phone is locked! It's not! As soon as the plane landed in the states the phone worked fine again. If you are planning to travel outside of the states, DO NOT COUNT ON MINT MOBILE!

I have never had such bad service.
I ordered a new iPhone (paid up front) the phone I was sent is clearly not new. It's either second-hand or reconditioned.
Every time I speak to Customer Service they tell me they will send me a return label within 24 hours. It has now been 8 days and I have just been told 24 hours again.
I don't believe they are trying to resolve my issue at all.
BE VERY WARY OF ORDERING FROM THEM!

Mint got me to sign up a few of my friends. Service was great. Collecting on the benefits of brining my friends along for the ride was wonderful until Mint decided to reneg on its commitment to give a benefit for bringing them to the party. Excuse after excuse, customer service calls after calls, they don't want to actually follow through with their word. Honestly, If this happens to you too, you should file with the FTC for fraudulent claims. Maybe someone will finally do something about their false advertising and unscrupulous business.

My data did not work for 1 week long. Support were just creating tickets, they close them with words: we checked - everything is fine. They do not think, do not collaborate at all, they following their procedure not matter does it make sense or not. I personally having long engineering background saw where the actual issue was, but they did not listen, their support do not care at all. I asked for refund, they declined, because "base on their system I v used 25% of data", but in fact the issue was in their counter itself, they were limiting my speed because of their bug. But they do not debug, because they do not care if you leave or not. If you tell them you do want their service anymore- they will not ask, they are not interested. You may purchase their service, it is cheap, but it is cheap not because of their effectiveness. It is a bad service.

This is THE worst cell company I've ever TRIED TO use. I say tried because I ordered a phone and prepaid for one year. I never received the phone. After numerous calls to their "customer service" numbers... which by the way are all located in Dominican Republic, Mexico and Philippines...I was given the run around for two months. They kept giving me new ticket numbers... to start a new 24-48 hour clock.
My package never arrived... and one rep was honest and looked up the FedEx ticket. THEY CHANGED MY ADDRESS WHEN SHIPPING. Bottom line... they shipped the phone to the wrong address and refused to give me a refund. I had to dispute through PayPal and eventually my credit card company reversed the charge. THE WORST CUSTOMER SERVICE EVER. Buyer beware.

My old phone with VZW was broken and the service was too expensive. My brother recommended Mint as he has been with them for years. I ordered the service and a phone and was shipped a brick.

I requested a replacement immediately and followed their directions, nothing happened. No return label, nothing. I escalated internally to the highest level to get a new phone expedited. They refuse to ship the phone without having the old one returned which takes 24hrs for them to just provide the label and then 3-5 business days for it to reach them, then 3-5 more for them to send a new one.

If I had a choice, I would remove the service and get a new one.

PLEASE DO NOT USE MINT MOBILE!
You get what you pay for! Rude, ignorant and terrible service! No recourse when the customer service puppets assign the second phone the first phones number… then neither phones work! Cost me two days pay! What a circus! Please…. Don't Use This crappy service! Marcia Parrent

All I can say is do not believe anything you see or hear from Mint Mobile. They go on national media claiming what seems to be a great price...however they cleverly veil the fact that the quoted prices are only if you purchase 12 month blocks of service. Mint Mobile also has their own definition of 'Unlimited'. Unlimited to Mint Mobile means either 40 or 60 GB of 'high speed data', depending on the plan. I was a Sucker for falling for their slick 'Hipster' vibe. Don't make the same mistake. MINT MOBILE CANNOT BE TRUSTED.

I ordered my chip, first I couldn't get a number then with the help of several customer reps - they decided my phone was locked. I ordered an unlocked phone from an independent seller so a week later I call Mint -thislo

Time after several hours, I have an international phone and they could not help BUT they sure could keep my money because you can't get a refund after 7 days.[ 3 month payment]

WHAT?! I signed up for a new account with mint mobile and purchased two new phones. They said the phones would arrive in 7 to 10 days and then I would have two new lines of service. After almost a month, I still had not received the phones. After speaking with not less than a dozen people at mint mobile customer service, they told me that the phones were lost in transit. I then decided to cancel my service with them and they told me I had passed the two week return policy period. WHAT?! They then told me that there was a cancellation fee, and also that my card had been being charged this entire time for service and for the phones. I had to contact Affirm payment processing company because that's who they use. I needed a refund for phone charges and for service charges but once I contacted affirm they told me that it was Mint mobiles problem. After countless calls to both companies and getting nowhere, I decided to send them emails which they never responded to. The other day I applied for a new line of credit with a small company and they said my credit was bad because affirm had sent a bad report to the credit bureau because of mint mobile! I don't know how to get this resolved, but a warning to anyone who's looking to get new lines hooked up with mint Mobile.

5/29/23 Ordered eSIM and 3 months 5GB service package. Found eSIM incompatable with my phone, called same evening to alter order, SIM instead of eSIM. Reconfirmed SIM would be received in 2-3 days. They came and went, called on the fourth for a tracking#. No tracking number, may take another 2-3 days. Called 6/5 to cancel, I never received order or used service. Rep confirmed, SIM was never even sent out. Processed refund request, guaranteed refund would be issued as request was within 7 day refund guarantee. 6/7 received email denying refund request because out of 7 day timeframe. What!? I never received the product or used the service. How could I possibly be outside the tryout period? Appealed decision, explaining product never even shipped by the company and service never used. Request denied. This company is a scam. A menace to society.

It was too good to be true, $15 plan? For a teenager was great I supposed, but, not, I have this plan for my daughter you cannot CAN NOT pay by the month, minimum of 3 months plan, well connection looses at times, too much hustle for just a line with low quality, really slow connection.

It's cheap, but it comes at the price of giving you a brain aneurysm any time you try to use it and anything doesn't go 100% as intended. The 3 weeks that my phone "broken" while I ordered a new battery, were the happiest 3 weeks of my entire year: because I wasn't constantly aggravated by mint mobile service working at 2% capacity, for any of their specific services on my cell phone. You might as well not have a phone...

Their customer service is like drinking beer that is piss and water, Ryan Reynolds is a liar and should be sued for false advertising. The only reason I gave this 2, not 1, stars/out of 5... is because it's cheap, but they really take advantage of their customers, and spit on them while they scrape for loose change to pay for the cell phone service. It's not as bad as Big Box telecom demanding our kids to carry on the debt of the parents, for 3 further generations on top of being drugged up enough to not care about what they're signing, metaphorically speaking. Though with mint mobile, you will get a brain clot the size of the signal bars (minimal size, no coverage) and have a stroke for how fastidiously frustrating it is, to use.

I hate mint mobile, and have legitimately lost so much of my life because of mint mobile being unreliable, and that's also accounting for the fact that I got cancelled by the trans/queer communities in that same amount of time, in debt to several grand, and stalked by gang bangers trying to end my life. Mint mobile is a worse thorn on my side! But it's cheap...

I plan to buy the Light Phone II and the 5gb/12 month plan from Mint Mobile, so I can simply count my losses and never deal with the insipid evils that come from using a smart phone, ever again.

After 26 yrs I left ATT Wireless. I was one of their rare Foundation Accounts. Keeping customers was no longer their agenda. I reviewed many carriers & chose Mint. CS is polite BUT not everyone is knowledgeable w/the transfer prodicol/procedure/tech. After 2 days, 2 supervisors, 6 reps I got rep Jose & he completed my connection to Mint. I almost canceled (7-day grace period). There are many consumers that live in rural areas that have no cell service & rely on Wi-Fi calling/texting when home. That's my situation & my acct couldn't be activated w/o being w/in a cell tower service range. That was explained by rep Mary day 2. If the service remains dependable I plan to stay (hopefully another 26 yrs+). Saving $64 month/$768 annually for 2 lines & more data w/Mint. If you rely on Wi-Fi calling be sure to be in a metro area or dark green coverage area (per Mint map) to port your number/transfer & unlock your phone.

This bait & switch company worked fine for the first 30 days. Then, you guessed it, the minute the 30 day trial switched over to 3 month plan suddenly my selected plan with 2 lines became double the cost. When you try to call "customer service" you way forever to speak with someone overseas who barely speaks English and can only read the lame responses on the Mint website. Don't get started on the experience we are currently having on our vacation in Italy. We were told to purchase "credits" to use while abroad. No one would define what the credits amounted to when every other reputable carrier has a flat day rate. Still, stupidly, I purchased credits that were not successful to use ANY transaction. Not calls, not texts, not GPS. Then when I waste an hour of my vacation on their stupid chat, they have the nerve to tell me that I have been using roaming credits. Basically, the "attempts" to use my service were considered using roaming! They fraudulently charged me for service they didn't provide. Then said they must be low connectivity "areas" despite everyone around me happily using their cell service with 0 difficulties.

THESE GUYS ARE HORSES REAR ENDS! They stole $80.83 from me and refuse to give it back. I've contacted the bank and Visa about it and they all said "nothing we can do, it's up to Mint." If you want nonexistent customer service go with mint.