Mint & Lily

Do not buy from here- you will never receive your order! When the order gets past its estimated time they just give another date- order still not shipped! SCAM!

Picture in personalized bracelet's charm is 1/8" - resulting in a gray/black dot. If your pet or loved one resembles a gray/black dot, then go ahead and order it. Other wise. Save the $30!

I got a double name ring and unfortunately it broke. Support said I can buy it again with a 30% discount. Seems like cheap materials and poor customer service.

I ordered this necklace and when I received it it is a beautiful piece. Unfortunately it's too small for me. I emailed them they said that they would make it up and I have yet to get a response email I sent the necklace back by UPS and I keep sending emails and I'm being ignored and I just feel that is not the best practice for a business who wants to have repeat, and new customers I raved to my coworkers and families about this business and now I get the pleasure of telling them that they do not provide good customer service like I thought they were every new person is a potential business who could refer many more people for future business so I am not happy with the service. They can the necklace that I returned and obviously they need the money so I'm sure I'm not getting a refund so merry Christmas to you. Buyer beware. Customer service goes along way because people have choices and obviously and unfortunately I made the wrong decision dealing with this company. It's the principal.

The items were sent so late ( and I paid for expedited shipping) they were long after the event and they refused to speak to me on the phone, even after several requests. They are a complete sham.

I was excited to find two personalized necklaces for my girls for Christmas at mint & lily, I placed my order on 11/28 and was charged on that same day. Much to my surprise I received an email on 12/24, a month after being charged, that my order is delayed. I understand that there are supply issues, that we are in a pandemic, that there are unforseen circumstances, but I feel as if they could have let me know before Christmas Eve that my items would not be arriving. I had no time to replace these items. When I wrote back on 12.24 with my concern it then took 2 weeks for a response (1/7) and the reply was simply to provide me with the tracking number and to say it arrived and if I didn't receive it check with a neighbor. I don't need to be schooled on how to get my mail. What I would have liked was an acknowledgement that - yeah we should have let you know earlier that it wouldn't be arriving and not Christmas Eve, we should have replied earlier than two weeks and we'll take this up with our response team. Or whatever internal quality control would be in order to provide better customer service. I'm fortunate that I can save these for my girls birthdays in Feb, but disappointed in the customer service. The necklaces are stainless steel and I hope they hold up over time. What I thought was the real kicker was when I was looking at their site online and saw - "Order In Stock Items with Next Day Air Shipping by Dec. 22nd for Christmas Delivery!" I had no idea if I ordered an 'in stock' item but this felt like false advertising to me. I just think they can do better!

How do you spell Grinch- M*i*n*t* & * L*i*l*y… Can't wait to tell our 3 nieces that those necklaces they wanted so badly for Christmas will not be what they get even though the order was placed Dec 8th and I continue to receive last minute shopping ideas from them they couldn't manage to fulfill this order. After reaching out to them repeatedly I heard from them 2 times "promising to make it right and apologizing for the inconvenience" they then went silent… no phone number to speak to a rep - just email which they choose not to answer. If I could give them zero or negative stars I would. Gina Thomas their "Customer Happiness Manager" is failing to do her job! Having ordered from them before (although it wasn't Christmas time with their "increased order volume " which is clearly problematic) I will not be a customer after this and would NOT recommend them to anyone.

Think twice before ordering here. Zero customer service. Look elsewhere! If you ever get through and contact them with an error in your order — they will not rectify,

I ordered a item back in Dec and they sent me the wrong one and still haven't been able to receive the correct one in Feb

I had no response across 8 weeks, only automated responses saying they were behind due to COVID -- which is a valid excuse for a short period (5 days for CDC recommendations) -- but they never sent a personal update or response. Finally, I sent a fourth email at the beginning of week 8 saying I needed my order fulfilled or refunded by 5pm or I would report fraud to my credit card and report them to the BBB and they wrote back almost immediately with a cancelation, but no reasoning.

Clearly they are not only understaffed due to COVID, but in general -- or other bigger problems are going on.

No customer service to respond to a shipping issue. They have taken my money but not filled order and are unreachable. Beware!

I paid $90 for a name ring, and after two hours of wearing it broke in half it is cheaply made, and nothing but junk

Tries to cancel order 10 minutes after placing and they won't respond. I've emailed several times and they have no contact number.

Incredibly tiny. Difficult to see the picture. Picture is orange and had black dots on the face. Necklace is cheap also. Would not recommend

Hoping to get by Christmas but haven't even received shipping email. Ordered on Dec 8th - past the 7-10 business days.

I placed an Order March 31. It is May 9 and I have not received my order and NO customer service to help.

I ordered my bracelet as a gift for a friend and received it 4 days later.

I love it! I can't wait to give it to my daughter!

My new favorite jewelry store for my wife and she loves it! Such good quality and when you have an issue you can not imagine how good they are at resolving it. The absolute best. Cannot recommend them enough.

I had ordered several bracelets a few months ago, but the color was brassy compared to my gold plated bracelets from other brands. I left a comment on an Instagram post from Mint&Lily, and within minutes, they had apologized on the post and messaged me directly to ask how they could help. I sent them photos to show the color of the bracelets next to my others, and they immediately sent a code for a gift card so I could order new ones. Their customer service was unexpectedly wonderful. Thank you to the brand for going out of your way to make me a very happy customer!