Mint & Lily

I had lost my ring bought another one, and I found it and it delivered that same day. They work so amazing with you and their customer service is so awesome and easy to work with. Definitely suggesting to my people!

I saw an ad while I was playing a game and the beautiful jewelry enticed me to take a look. So many options and just the kind I like. I was curious and, due to tariff concerns, I looked for contact info to find out where they are located and found them right next door to me! A very fast response and good news to find them in California. If you like birthstone related or just dainty jewelry, take a look. Great selection and so many choices.

I made a mistake when I ordered a personalized ring for my granddaughter. Customer
Service was amazing, they gave me a credit and I was able to reorder.
You dont see customer service like this anymore.

The day I ordered by rings, I put the order in thru paypal, I received a call from Lori, I tried to return her call x2 but no one answers and there is no voicemail, Lori was claiming my order was not completed, even though they took money from my paypal account. I even emailed them x2 and received no reply back, I didn't even get a tracking number. So basically they are saying my order was not complete, and wanted me to repay. They took my money and gave me no product.

I ordered a bracelet to celebrate a friend and the bracelet arrived quickly and was exactly as described on the website! I reached out to customer service with a question and a real person responded immediately (within a minute or less) with a meaninful, engaging interaction. I appreciated the customer-focused experience and I cannot wait to give this bracelet to my friend. A+ for MInt & Lily and 5 Gold Stars for Gina in Customer Service! #ML*******

I had the wrong address autopolulated on my order. I reached out to their customer service asking to change the address and they solved my problem within minutes. Very helpful and efficient. Can't wait to receive my order!

I hI received amazing service from customer support, who helped me understand the issues with my first order. They were friendly and knowledgeable, ensuring a great customer experience!

I discovered Mint&Lily not long ago and immediately fell in love with the gold beaded bracelets. I began my collection with the original set of 3. Once I got those, I was hooked, they were gorgeous and I needed to add to them. I moved on to the bracelets with the birth stone and I ordered each one representing my kids and grandkids. I couldn't stop with those when I saw the larger beaded initial one so I bought that one, followed by the heart one. I believe anyone reading this review would understand that this jewelry is the kind that you just can't buy one and the layering look is the best look. I also layered mine with two Tiffany silver beaded bracelets and two 14k gold bracelets. I love the look on my right arm and I am constantly asked where all my pieces come from. I recommend Mint&Lilly to all who ask me.

I wasn't happy with the earrings I got for my mom. It was late in the evening when I emailed them about the return. To my surprise, someone emailed me back. They gave me 2 options. One way was to keep the earrings I got and a full refund and an extra $20, or get a refund, excluding the shipping cost. So I was able to keep the original earrings and get 2 more earrings for the amount they gave me back. The customer service I got was amazing and very helpful, and friendly.

I had a delay with my order from Mint & Lily, even though I paid extra for expedited shipping. Naturally, I was frustrated, but their customer service team was outstanding.
They responded quickly, refunded the shipping cost, and even offered a small gift card as an apology. More importantly, they were kind, professional, and genuinely made me feel like a valued customer. I'm still looking forward to receiving my items, but based on this experience alone, I'd absolutely order again!

Due to a business error, I had to interact with customer service. They were extremely kind, responded very quickly, and were generous in correcting the error. You can tell the company not only values their jewelry but also their customers.

Recently left a review I was very happy with my product I received…they ask me to write a review and they would give me a $50gift card. After multiple response with them of submitting what they wanted I feel like that was a scam…I did google and it shows that website is a scam for honoring gift card gift cards they say they will do. Otherwise, I was very happy with the product I got from them Just don't waste your time doing their review for a gift card.

Several…I have purchased customized products several times to include my rings, bracelets, and last name necklaces.

I ordered the Pave initial pendant necklace as a gift for my daughter-in-law. She absolutely loved it and has worn it every day since I gave it to her. Unfortunately a couple of stones fell out. I contacted customer service and received a reply in minutes. They have sent her a gift card to replace it. Absolutely great customer service. I have purchased other Items and never had an issue. I will definitely continue to shop with them. Their products are of high quality and beautiful.

If I could give zero stars, I would. I contacted mint and lily originally because I received the dainty rings and a diamond fell out 1 week after receiving it AND it tarnished from gold to silver after only a few days. They did sent me a replacement ring, and once again, only 2 weeks later, the new ring has tarnished and is missing 3 diamonds! To note, I only wear the rings when I leave the house, which is rare because I have a toddler and a 7 week old baby. I wear them 1-3 times a week MAX. When wearing them, I take them off to shower, wash my hands, and sleep. Very Poor quality. They did offer me store credit for the price of the rings, which I did not use because I'm not happy with the quality from the company. I requested a refund instead because I don't want to purchase anymore from them. They told me I have to send the original and replacement ring back to them for a refund. So my husband spent $94 on two rings that didn't even last 1 month, and now they want me to drive to a store to have a label printed and send damaged rings back. Which again, not easy to do with a newborn and toddler. I posted a video of the missing diamonds and the tarnishing comparison (rings were only gold color for 1 week and then turned silver). The fact that TWO rings tarnished and lost diamonds within a few wears tells that it's an overall quality issue and they are cheaply made. Feels like a scam to me due to poor quality with high price tag!

Never received my orders. I was assured they were coming. They provided tracking link to an order that had been delivered 4 weeks earlier to another customer in a different state. When I met them know this, their customer service rep stopped responding to my emails. This company is a scam. It's. March 19th and still nothing.

My birthstone ring stone fell out before I even wore it! Complained & received another, also stone fell out before wearing! This is cheap crap do not order from this company! They will not give me a refund! Only credit for more crap! I have contacted my cc company for refund! Fraud!

Beware do not order from here I feel like I've been scammed and they have awful customer service. I wish I would've read the reviews before purchasing! I ordered a necklace been waiting for it for a month and it's clearly lost in transit. I emailed two different times and the second time they told me they would give me a gift card so I can reorder but then they said never mind it's still in transit and then blocked me! I've never had a business block me before. And then they don't have a customer service number to call and talk to someone. SCAM! If you're looking through reviews wondering if you should order, DO NOT DO IT.

My 25 year old daughter has breast cancer and I bought a bracelet for several family members. It is embarrassing so small you cannot read the words. So disappointed! Terrible!

I bought their necklace with a monogrammed letter. Paper clip chain. It tarnished and look like crap. Do not recommend buying.
When I purchased this, it was a beautiful like gold as it shows in the picture. Not anymore.