Mint & LilyReviews 321

I've ordered a very sentimental gift for myself and my mom who will soon be a grandma through adoption. When receiving the items, there was a knot in one of the bracelets and I reached out for assistance. Without hesitation, Gina immediately reacted and offered a replacement. Absolutely top service and mindset to understand customer's experience! Would absolutely order again for a future gift or finding something for myself again.

I placed my first order recently. Mint and Lily shipped it out almost immediately; however, it got delayed with other shipping companies. Gina from customer service not only helped me immediately, but was the most kind, compassionate person I have interacted with at any company. I would 100% shop with this company again.

They are posing as a U.S. based company, but are not. Don't buy their products. The reviews are all paid for. They won't refund your order or replace anything.

I ordered several things from Mint&Lily. When I reached out to customer service concerning a couple of my items, Gina was more than helpful! She was very prompt at responding to my emails and took no time in rectifying the issue. I love the personalized and unique pieces they offer!

I placed my first order on 4/10/25. Before the order arrived, I had a specific question regarding pricing and delivery. The customer service representative was helpful, knowledgeable and eager to help answer all of my questions. I was very happy once my jewelry did arrive and have been wearing the pieces quite often. I will be happy to be a repeat customer! I am very grateful for excellent customer service!

I received my order of two stackable rings today. The packaging is beautiful and the 6 birthstones I selected on one of them were great. The other ring was a flat top stackable ring with a custom name engraved. I was surprised and to be honest a little disappointed in how small the name is, even though it is called a "tiny" stackable ring. It's hard to picture how small this is online.
I emailed customer service to see if they could make the name larger. My first shock was that I got a response in less than 5 minutes. The second thing that impressed me is that they want me to be happy, so they suggested another ring that may work better for me. They gave me a credit covering the cost of the first ring to go towards a new order.
We exchanged 3-4 emails and the resolution took less than a half hour. Wow, I think they mean it when they say they want their customers to be happy!
The ring quality is nice and I look forward to ordering a wider stackable ring to go with the birthstone ring!

I rarely write reviews, but this time - I just have to! I have purchased 5 different orders from December 2024- May 9,2025. The stackable beaded bracelets are wonder and sizing is very accurate! My girls wear theirs all the time and they look like new.
For mother's day we chose the paperclip bracelet for my Mother-in law. She loves it. It is of the highest quality, easy to put on (and take off) and is light weight/comfortable for her to wear. I highly recommend this company and look forward to being a customer of theirs often.

I had a delay with my order from Mint & Lily, even though I paid extra for expedited shipping. Naturally, I was frustrated, but their customer service team was outstanding.
They responded quickly, refunded the shipping cost, and even offered a small gift card as an apology. More importantly, they were kind, professional, and genuinely made me feel like a valued customer. I'm still looking forward to receiving my items, but based on this experience alone, I'd absolutely order again!

Just want to say how reliable and awesome this company is! They make it happen for the customers and never disappoint! Always going to recommend this company to people and it will always be my go to! Quality jewelry at great prices! But the customer service is just out of this world!

I had a broken necklace shipped to me and they responded fast and I had a new one ordered within an hour of emailing customer support!

Received a gift from someone that didn't fit me. They were able to get me the correct size with pictures and information I sent them. They let me keep the other bracelet also! I have other pieces from here and will continue to return because of the great service.

I received a dainty birthstone ring from my son for Christmas ordeeed 12/16/24 order#*******. Four stones fell out within 2 weeks. I felt to bad to tell my son as I asked for the gift. I commented today 5/11/25 on da ebook post and Mint&Lily immediately reached out. I have a new ring on the way and I left a great new post about the wonderful customer service I received.

I had ordered several birthstone bracelets and was given a tracking number that I couldn't view the shipping status as. I emailed their support email and was quickly responded to with a helpful resolution! Their customer service was very sweet and wanted to be helpful! I can't wait to wear my bracelets and look forward to shopping with them again!

I have been wanting the stackable name rings for a while. My hubs got them for me for Mother's Day and I absolutely love them! Fantastic quality and so so cute! Very comfortable to wear. The packaging was even cute! Definitely recommend.

I ordered one of the photo necklaces for my Mom for Mother's Day. When it arrived, the necklace had either broken or not been totally attached to the clasp. I emailed customer service on Sunday and got a reply in minutes with a full resolution. I really appreciate how quickly and easily my issue was resolved.

Love these earrings. Great size and fit. Wear them everyday! I have often had problems with earrings that were not 14K…but I can wear these without issue!

I received my bracelets on time but the order was incorrect. I emailed Mint and Lily regarding the issue and my disappointment. Gina immediately emailed me in return and worked with me closely to resolve the problem. I can not say enough about the customer service Mint and Lily provides. I bought 3 cuff bracelets. One for myself with my 2 daughters names inside.The other two where BE BRAVE AND BEAUTIFUL GIRL. All three had LOVE written on outside. They had very special meanings for me and my girls. Gina took care of the problem! YOU ROCK, GINA!

I ordered the Pave initial pendant necklace as a gift for my daughter-in-law. She absolutely loved it and has worn it every day since I gave it to her. Unfortunately a couple of stones fell out. I contacted customer service and received a reply in minutes. They have sent her a gift card to replace it. Absolutely great customer service. I have purchased other Items and never had an issue. I will definitely continue to shop with them. Their products are of high quality and beautiful.

Due to a business error, I had to interact with customer service. They were extremely kind, responded very quickly, and were generous in correcting the error. You can tell the company not only values their jewelry but also their customers.

I have purchased 5 pieces of jewelry. Out of those 5 pieces 4 of them were gifts. My friends and daughter in law loved them. The quality of the jewelry is good, has not tarnished and it's still in great condition. I have never had a company respond so quick with answers to my questions. The pieces of jewelry looks exactly as shown on the picture but honestly better when it's on. I will continue to buy from them but will also let my friends and family know to buy from them. Thank you Mint & Lily for having great options, Quality pieces and affordability.