Paula N.

Ordered 2 items and paid in full December 4,2023. Items dud not arrive until after the holidays. The company promised a 25% discount on my entire order. I received a refund of $4.95 for shipping and nothing else. For the last 6 weeks I have continually contacted them via several different channels and received promises of a refund that has never materialized. After they make the promise, they ghost me until I start the conversation again. Then they want me to provide the same info they have asked for and received several times. The one thing this company is good at is stall tactics. Oh along with lying and broken promises.

UPDATE: I received my refund after 6 weeks of hellish communication as outlined above. The only reason I received my refund was because posting the below screenshot of their BBB review. My refund was $15.86, which was the agreed upon and promised refund. Obviously I did not go through this ordeal for the money. I didn't want anyone else to go thru literal he'll with this unscrupulous company. They portray themselves as wanting 100% customer satisfaction. After reading reviews not related to their own website, I learned this wasn't true. So many complaints of the same nature as mine. Their continued lying and ghosting had to be revealed so they could no longer take advantage of other people. So thanks for the refund and I hope you either change your practices or rot in hell.