Mint & Lily

Ebsite promised items before…
Website promised items before Christmas. Still waiting. Company isn't responding. They have taken my money yet no product. It shows a usps number but usps days they have no record of it. I've asked for a refund and still no response. They respond on Facebook and say DM them yet they still don't respond. I going to report them to BBB and other agencies for unlawful business practices. They're stealing peoples money and not delivering.

Ordered picture bracelet with my dead mother and daughter. I emailed them to say I couldn't see my mother and I'd return asap. They emailed me one week later to say to look closer. Like WTF. Another week later I get follow up email that their not doing a return. I asked to swap a picture of just my DEAD mother so she the main person in focus. I got NO response for two weeks. What a crappy follow up. I will NOT recommend to a friend.!

I received my order in a damaged box and my necklace was all messed up as well. When I contacted customer service, they immediately responded but when I emailed them back, I didn't hear from them at all and they completely ghosted me. After multiple emails to them, they finally responded but then when I responded again with my request to resolve the issue, they ignored me again and still haven't resolved my issue. I don't recommend this company at all!

Delivery took much longer than expected. Product is nice though.

I ordered 2 personalized gold plated thin band rings in size 8. They are closer to a six and the color is brassy and much darker than my other gold rings. Contacted customer service; very apologetic, offered to replace or offer credit. I asked for the credit, and asked how to return the original items. No contact with them since despite 2 additional follow up emails from me.

Ordered 4 bracelets. All defective. Ordered a ring turned for gold to silver within a week. Tried to return bracelets, sent pictures, etc. nothing. After the sweet "oh no let us help". Ghosted! No refund. A real sham operation. Lousy quality, lousy customer service (none). Lousy company

I received a damaged necklace. I just wanted a replacement and despite telling me they will send a new one, I still have not received a new necklace or a refund and it's been over a month. Worst customer service!

I ordered 2 separate orders from M&L. One I have yet to receive the remainder of from the beginning of December and what was received was damaged and the second order was name rings that you need a microscope to read.
I email their customer service immediately and the responded within a couple of hours.
They asked how I'd like to resolve it. That was a week ago. I responded w 6 separate emails and no one has yet to respond. Also I still am missing 3 items from my original order.

Beautiful Photo Bracelet!
Just what I Expected
Very Fast Shipping
Will Purchase From this Retailer Again.
Excited to Wear it!

If I could give this 0 stars I would... DO NOT order from this company- they are crooks. You return items that are supposed to be refunded but they make you wait for weeks to "credit" you but then never process the credit. I have sent numerous emails and STILL waiting for the credit. Do yourself a favor and skip over the Mint and Lilly website- their items are subpar and you will get the run around!

I ordered this necklace and when I received it it is a beautiful piece. Unfortunately it's too small for me. I emailed them they said that they would make it up and I have yet to get a response email I sent the necklace back by UPS and I keep sending emails and I'm being ignored and I just feel that is not the best practice for a business who wants to have repeat, and new customers I raved to my coworkers and families about this business and now I get the pleasure of telling them that they do not provide good customer service like I thought they were every new person is a potential business who could refer many more people for future business so I am not happy with the service. They can the necklace that I returned and obviously they need the money so I'm sure I'm not getting a refund so merry Christmas to you. Buyer beware. Customer service goes along way because people have choices and obviously and unfortunately I made the wrong decision dealing with this company. It's the principal.

Product: Not pure 925 silver, causes rash and irritation. Service: Won't refund, won't give store credit. Ghost after a few emails.

Ordered a ring for my wife for Xmas. Ring came in and within hours began giving her rash and irritation. I thought it might be residue from manufacturing, so I scrubbed with soap/hot water and let it soak. Next day, different finger, same results. Now, she has other silver jewelry and doesn't have this issue, so clearly their cutting their product. Reach out to customer service...denied the refund because of "custom" job. Ghosted me on store credit. So, where does it leave us? $100 in the hole. And a bad Xmas gift.

My wife purchased 2x rings over the holidays but decided to return them for a full refund (they have confirmed that the rings were received back). We have been communicating with their "Customer Happiness Manager" named Gina Thomas who runs their *******@mintandlily dot com email account who has stated a few times that a refund will be sent back to us; however, it's now February and we still don't have our money. Furthermore, my emails are now being "undelivered" so I am not sure if they blacklisted my email address or if they are running from this issue.

I gave a 3 only because customer service is horrible my ring delivered crushed I emailed mint and lily 5 times with no response so now I have a custom piece of junk. Packaging does not protect the item. This was for my best friend who's husband & sister died within a month of each other, now I have a piece of custom junk

My son is a nice young man. He's a teenager, and he purchased me a gift from mint and Lily. We waited a month for the package to arrive. We finally got a delivery notification, although no package was delivered at all. Mint and Lily are scammers and they have terrible customer service. Trying to get in touch with a customer. Service agent is nearly impossible. I would not recommend they are terrible. They are scammers.

Ordered 2 items and paid in full December 4,2023. Items dud not arrive until after the holidays. The company promised a 25% discount on my entire order. I received a refund of $4.95 for shipping and nothing else. For the last 6 weeks I have continually contacted them via several different channels and received promises of a refund that has never materialized. After they make the promise, they ghost me until I start the conversation again. Then they want me to provide the same info they have asked for and received several times. The one thing this company is good at is stall tactics. Oh along with lying and broken promises.

UPDATE: I received my refund after 6 weeks of hellish communication as outlined above. The only reason I received my refund was because posting the below screenshot of their BBB review. My refund was $15.86, which was the agreed upon and promised refund. Obviously I did not go through this ordeal for the money. I didn't want anyone else to go thru literal he'll with this unscrupulous company. They portray themselves as wanting 100% customer satisfaction. After reading reviews not related to their own website, I learned this wasn't true. So many complaints of the same nature as mine. Their continued lying and ghosting had to be revealed so they could no longer take advantage of other people. So thanks for the refund and I hope you either change your practices or rot in hell.

Do not buy from this company, they are a huge rip off! I had to write 300 emails to get refunded. For my trouble they blocked me
And deleted all
My comments on social
Media.

No customer service to respond to a shipping issue. They have taken my money but not filled order and are unreachable. Beware!

I ordered a customized ring 2 months ago and it still hasn't been shipped/delivered. I received a shipping notification, but it hasn't moved since 3/26 and the notification says the carrier hasn't received the package...hmmm? Could it be that Mint and Lily never actually "shipped" it? I've reached out to customer service and Gina offered me a 15% discount for the inconvenience. I won't be taking them up on the offer. Why would I? Only to spend more money and not receive my item. My next step is to contact the BBB.

I ordered 2 items February 2 still haven't received anything can't even speak to a live rep not satisfied

I placed an order for 3 necklaces for my granddaughters on 12/10/23. The website said they would be delivered between 12/19 and 12/24/23. It is now 1/24/24 and I am still waiting for my order. Because it contained one customized item they would not let me cancel the order. This is one of the worst on-lone transactions. The Today Show should vet the companies they promote.

They sent me the wrong necklace. Since they don't have a customer service phone number, I contacted them at first by email. They asked for same info over and over and promised a replacement by Christmas, then they ghosted me. I contacted by FB, Instagram and Twitter, and they promised action at first, but they never followed through with a tracking number and replacement. Now they are ghosting me on those platforms too. I see they have an "F" rating with the Better Business Bureau. Just wanted people to know so they don't make the same mistake.

Do not purchase from this company...orders made on 11/28/2023 have still not arrived on 12/20/2023, well after the promised shipping date. You cannot reach a live person, and responses to information are general, at best. See BBB and reviews before you order.