business logo of Mint & Lily

Mint & Lily

How would you rate Mint & Lily?
grey star
grey star
grey star
grey star
grey star
Ohio
1 review
0 helpful votes
Follow Alexis W.
Unfollow Alexis W.
Send Message
Share Review
Report Review

I reached out to customer service for mint and lily in regard to an order mishap! I received the wrong birthstone on a ring ( still very beautiful) but it was supposed to be for me and my siblings! I reached out to see if there was anything i could do to fix this issue, like mail it back in and have them send me a new one. They responded right away and helped me out greatly! It really was a very memorable experience for me in a very positive way! I will be purchasing from them again!

Date of experience: April 12, 2025
Claudine P. Mint & Lily Rep
4 weeks ago

We're thrilled to hear that our customer service team was able to provide a positive resolution for your order mishap. We always strive to ensure our customers have the best experience possible. We look forward to welcoming you back to Mint & Lily soon! 🥰

California
1 review
1 helpful vote
Follow Jennifer S.
Unfollow Jennifer S.
Send Message
Share Review
Report Review

I purchased the wrong size hoop earrings and was thrilled by the ease of returning them and getting a credit to purchase the correct size! The customer service was very fast, personalized and friendly. The earrings were beautiful, too. I can't wait to get the new ones!

Date of experience: April 27, 2025
New Jersey
1 review
1 helpful vote
Follow Tamara K.
Unfollow Tamara K.
Send Message
Share Review
Report Review

I had an issue with items I purchased that were sent incorrectly. I messaged them on their Facebook Messenger and it was VERY quickly fixed. Amazing quality items too! This was my second order with them, and definitely not my last... Highly recommend!

Date of experience: April 26, 2025

Overview

Mint & Lily has a rating of 2.9 stars from 145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mint & Lily most frequently mention customer service, tracking number and delivery date. Mint & Lily ranks 9th among Personalized Jewelry sites.

service
109
value
100
shipping
107
returns
79
quality
94
This company responds to reviews on average within 28 days

Instant Feedback

4,478 reviews