Mint & Lily

I just received my order from you guys,They were the tiny stackable rings. Very disappointing on quality of name on rings. The rings are very thin and you can barely read names. I have ordered from you before, and every time I get my product it is not what I see on your site. Plus the gold color is really ugly. I am sorry but won't be ordering from you again. Very, Very Disappointed.

I still have not received my order from December, 2024. I ordered a bracelet and added an inscription. Paid for expedited delivery because I was given an estimated delivery date of 12/24. I still have not received the bracelet and they refuse my request to cancel the order and refund my money because I requested an inscription, however, they also confirmed that the bracelet has yet to be made. The bracelet has been in their "que" for weeks but hasn't been produced and they won't provide details on when the bracelet will be ready and shipped despite numerous requests.

SCAM! SCAM! SCAM!
Ordered a necklace and paid extra for shipping. Never received it. Called them several times and they told me they don't reimburse for shipping. Also, they can't reimburse me for the product since it's still in transit (for over a month!)
When searching the tracking number it turns out a label was created and the item was never shipped. So, they charged me for the product and shipping but now will not reimburse for anything. After weeks of going back and forth I'm contacting my credit card company.
Also, don't read the reviews on their website, they are fake. Look up independent sites.

Purchased a pave initial necklace. I wore it two days and one of the stones fell out. I contacted customer service and they sent me a new on right away. However, upon opening the box of the new necklace it was already missing a pave stone! Contacted customer service again who promptly replied that they were so sorry and would take care of it. I could have a replacement or a gift card. I told them I wanted a replacement, again. They promptly replied that they could not give me a replacement for a replacement piece of jewelry and I would have to take a gift card. Ok, I wrote that I'll take the gift card. Again, they promptly write me back that they cannot give me a gift card! And if there was anything else they could do let me know. I told them this is unacceptable and I want my money back. Absolutely no reply after two emails. Would not recommend!

The jewelry was of horrible quality, matching swap meets. My earrings came broken, tarnished and very very dirty with no option for a refund nor exchange. There's a reason they've been on sale for so long.

I am very disappointed in the ring I purchased from you. It is so thin that you can't even see the birthstones. The ring in the picture appears thicker. The picture must have been magnified, that makes you believe that the band is thicker. Also I have had the ring for 2 days and the plating is coming off and turning my finger black. I would like to send this ring back and receive a full refund or I will have to dispute this charge, with my credit card company. How do I go about sending this ring back?

Ordered 4 bracelets. All defective. Ordered a ring turned for gold to silver within a week. Tried to return bracelets, sent pictures, etc. nothing. After the sweet "oh no let us help". Ghosted! No refund. A real sham operation. Lousy quality, lousy customer service (none). Lousy company

Mint and Lily are scam artists and their products are the most cheap and ridiculous jewelry I've ever bought. They target you on IG and it's the first and the last time I'll ever buy any product I see on IG. Not only will they send you these baby sized rings that you have to use a microscope to see any engravings…they will gaslight you via emails into thinking they'll refund your money, (THEY WILL NOT)! They will lie and say they never received the merchandise back that you returned and then will lie to your credit card company to not have to pay. They will try their best to scam you out of your money and then bombard you with emails acting as if they are going to do something. I sent them back their joke of a jewelry and they have lied saying I didn't but I have the paper trail. You've been warned! Do not buy this junk jewelry made in China that you can get at the dollar store! How these people stay in business is unbelievable and don'tbelieve any of the fake 5 and 4 star reviews like I did!

Purchase at your own risk, shipping takes forever, they refuse to cancel an order long before it has shipped and good luck if the item isn't the right size because they also don't take returns. Basically you'd better be sure it'll be perfect for you or you'll just be throwing your money away.

Do not order from this company! The quality of this jewelry is $5 Forever 21! And they consider everything "personalized" so you can't return it, even if it's just a an initial! I was beyond disappointed in the quality, color, size, everything… and they clearly care nothing about customer satisfaction!

Placed an order. Started emailing them after 10 days. Their reply is always the same. They tell me to be patient. Then finally it looked like the package was shipped buy it was a notification that the facility in Jamaica, NY was waiting for the package. Then after another 5 days there was a tracking notice that the package was lost. The company (who I email daily) says they will not send a replacement. It's been 20 days. No package, no refund, same guy, Franz, on email telling me to "be patient ". I asked for a phone number or to please call me. He said we don't do that. Very sketchy all around. I wish I had read the reviews before I ordered. Stay away! Huge scam.

Do not buy from this company, they are a huge rip off! I had to write 300 emails to get refunded. For my trouble they blocked me
And deleted all
My comments on social
Media.

My son (35) died 12. 16. 19 and so I wanted to find some beautiful, meaningful jewelry for my daughter and myself. I found the perfect necklace and bracelets for us. I also bought my little granddaughter a necklace with her name and flower. Also, a personalized bracelet for my best friend who has been told her cancer is back. You will love the sentiments and the quality of these gorgeous pieces. Plus, everything is packaged beautifully! Nice boxes that slide out so you can put your beautiful bracelet or necklace back until you are ready to wear again. (But, I wear mine every day since I've gotten them, so mine just stay in the box overnight. THANK YOU, MINT & LILY! LOVE that I found your wonderful company!

There items are beautiful but time frame to receive your items is HORRIBLE! Expect to wait weeks before receiving your order! The order will say shipped but then stay in Jamaica NY for weeks. When you email to inquire, they aren't able to help you! So if you plan on getting items from here as gifts, make sure you order weeks in advance! Not to mention that on my first order they forgot to send one of my items. When I emailed to complain, they admitted to their mistake but never offered a solution other than saying that they could reprocess it. I asked if it Would be possible to receive my order in about 2 1/2 weeks because it was meant as a birthday gift, they responded that they had no control over the time frame. You would think that being that the error was on their end, they would at least provide expedited shipping to ensure that I received my item on time…

Do not purchase from this company...orders made on 11/28/2023 have still not arrived on 12/20/2023, well after the promised shipping date. You cannot reach a live person, and responses to information are general, at best. See BBB and reviews before you order.

I ordered the necklace that allowed for two names on it, the circles that connect. The chain itself is cheap! It will not hold up, also the metal that was used will surely turn your neck green. The names are printed on it so lightly that you can hardly read them!