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K P.

Contributor Level

Total Points
163

2 Reviews by K

  • Mint & Lily

10/21/21
Verified purchase

Placed an order. Started emailing them after 10 days. Their reply is always the same. They tell me to be patient. Then finally it looked like the package was shipped buy it was a notification that the facility in Jamaica, NY was waiting for the package. Then after another 5 days there was a tracking notice that the package was lost. The company (who I email daily) says they will not send a replacement. It's been 20 days. No package, no refund, same guy, Franz, on email telling me to "be patient ". I asked for a phone number or to please call me. He said we don't do that. Very sketchy all around. I wish I had read the reviews before I ordered. Stay away! Huge scam.

Service
Value
Shipping
Returns
Quality
  • Google Play

2/1/20

Too bad I can't give zero stars. I had a credit in my account that disappeared. Trying to call Google Play customer service is like talking to a wall. First, you can barely understand them. Then after a full 15 minutes (no exaggeration) of them "authenticating" my account, they tell me that my credit expired. WHAT? Then, trying to get a supervisor on the phone is impossible. They tell you someone will call back (total lie). By far the most frustrating customer (non) service experience I've ever had. They are so many great subscription services. Netflix, Amazon Prime, Hulu... I'm a happy subscriber to all of them. GOOGLE PLAY ABSOLUTELY SUCKS! Don't waste your time or money

K Has Earned 3 Votes

K P.'s review of Mint & Lily earned a Very Helpful vote

K P.'s review of Google Play earned 2 Very Helpful votes

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