Placed an order. Started emailing them after 10 days. Their reply is always the same. They tell me to be patient. Then finally it looked like the package was shipped buy it was a notification that the facility in Jamaica, NY was waiting for the package. Then after another 5 days there was a tracking notice that the package was lost. The company (who I email daily) says they will not send a replacement. It's been 20 days. No package, no refund, same guy, Franz, on email telling me to "be patient ". I asked for a phone number or to please call me. He said we don't do that. Very sketchy all around. I wish I had read the reviews before I ordered. Stay away! Huge scam.