MiniInTheBox

If it were possible to give ZERO stars, i would have. I ordered items with the expectation of receiving them for a trip my family & I were doing, which happened to be 4 weeks away from order date. I received said items over a month after my trip (9 weeks). I can not even be bothered to send the items back as it will cost too much... plus i get the added bonus of receiving 10 emails a day from this site, even though, i have continually opted out of the email list.

All advertised clothing sizes on this site are way off. And when you try to return the non-fitting item, you're informed that you must send it to China and wait 30-60 days for a refund. By the way, the high cost of sending items back to China are... you guessed it -- on you. Of course, this flim-flam company offers an alternative: they'll pay you 10% to shut up and go away. Save your money and your dignity. Don't get hoodwinked by these scam artists.

In a previous review I stated my grievances about late delivery and lacklustre products. This review is an add on to that one.

Shortly after posting the first review I was contacted by a supervisor from MiniInTheBox and after back and forth emails about my experience the supervisor offered suitable compensation as I do now need to buy new phone case and screen protector.

The supervisor was very helpful in compensating for the delays and the unsuitable products but I still won't be ordering online from any website soon. This was one of similar experiences I've had and I feel no resentment towards MiniInTheBox. It's just one of those things. After all this was just supposed to be an easy way to get a phone case and protector that's hard to find in retail stores. So I'm back to where I started.

My wife placed an order, they told her it would arrive on whatever day, then when that didn't happen they told her it was at the airport an hour from our house and if she changes her review on this site they will give her a refund and she can have what she ordered for free, then when she called them out on it all they responded with was a new arrival date. I'm thinking... lawyer time! Don't order from these people unless you're into getting robbed and blackmailed.

I use this site for a couple of years now and I can say that is great! Excellent products and excellent customer care, when I had problems with the free shipping or with my card they were all kind with me. I bought mostly electronic products, iPhone cases and stationary things, all perfect and arrived (I'm italian) in a short time. Highly recommended.

Do Not Use, is the clearest warning I can give. After ordering a reborn doll, we received a poor plastic doll with a material body nothing like what was advertised. The cost was £72 + £25 P&P but when the parcel arrived in the UK we were hit with a £32.50 charge from DHL because it came from China and P&P was to be paid by receiver. After contacting customer complaints, we were offered 40% refund(£28) or 60% to use on their website(no chance of that), I stressed that the refund was not a fair offer and asked a manager to review, the payment was made into our account anyway. This company should come with a warning "Not As Advertised". They are only a middle man not a legitimate shopping experience

I have waited for my items 1 1/2 months and yet I reported it to the seller. They are very active in responding complaints, they told me that they will reship again my items and wait again for another month to be received. Unfortunately, the post office send me a slip that saying, I need to claim it under custom and pay additional amount. The date indicated at the slip was sept 14 and yet today is Sept 22. Almost 1 week my items were slept in custom custody. Shipping fee is FREE and yet so much trouble is happening. I hope those items were good to use and original. Or else, I will never ever order again on this online store.

I ordered and payed on Sep 3 of 2018 for a wristwatch that never showed up.
Delivery time was told to be 9-19 days.
After 24 days, having reported a no-show, I was told it might be taking up to 38 or 40 days.
After 44 days they closed the order and payment history down on and there was absolutely no trace of me ever having placed or payed an order.
Mailing them further was useless, there was no reply even though I mailed them I was going to hurt their goodwill (if any).
By far the worst customer treatment I have ever faced - this is plain Fraud, plain Hoax!

I ordered my items 18 days ago and have not yet received them. It is not possible to track the shipping for items from this seller, as they evidently ship by slow boat. I would never order from them again.