All advertised clothing sizes on this site are way off. And when you try to return the non-fitting item, you're informed that you must send it to China and wait 30-60 days for a refund. By the way, the high cost of sending items back to China are... you guessed it -- on you. Of course, this flim-flam company offers an alternative: they'll pay you 10% to shut up and go away. Save your money and your dignity. Don't get hoodwinked by these scam artists.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, could you do me a small favor, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Customer Service