From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
Have been waiting over 6 weeks, received nothing.
Customer service asked me 3 times to wait few more days.
Then asked if a refund is ok, i said Yes!
Now they ask me to wait again till end of april. I ordered in february!
Be warned! They steal your money
Sent for a Wireless Bluetooth FM transmitter for $8.50 free shipping. They mailed it 28 days ago and on the 9th day I I sent an email asking where my order was. They where sending me a lot of emails asking me how I liked my order so i figured it should have been here if they are asking me. Don't know, never got it. They sent a generic email saying it would take 20 days and case resolved with it. It is now 28 days and still no package. No one to contact except the generic emails you get. 2 minutes after posting this, I get another generic email saying case resolved your order was shipped. OK but still have not received it so how can case be resolved?
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15172365
Sincerely,
MiniInTheBox Customer Service
Tudo q eu pedi chegou no tempo que eles disseram, da forma que o site indicou e os correios entregaram na minha residência. Muito obrigado pelos lindos produtos e com certeza vou comprar novamente neste site.
I ORDER 2 MEMORY CARDS AND HAVE NOT GOT THEM YET ITS BEEN OVER 20 DAYS AND WOULD LIKE TO KNOW WHERE THEY ARE YOU GOT MY MONEY BUT I HAVE NOT RECIVED MY ORDER IT WAS ORDERED MARCH 19 2017 AND ITS ALREADY APRIL 10TH 2017 I WANT MY ORDER IF NOT GIVE ME MY MONEY BACK.
NOT A HAPPY CAMPER
AND TRY TO CALL YOU PEOPLE NO NUMBERS TO BE FOUND...
SOME ONE GET A HOLD OF ME ASAP
Dear Customer,
Usually we use our ticket center to keep in touch with our customers, I guess you might don't know how to create a ticket. No worries, the supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15164068
Please note because the shipping method you chose for this order was postal service. It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 11-18working days (15-26 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the check out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. And it doesn't provide online tracking service. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped out via airmail on 2017-03-19 with the reference number SYLLT43056762. So you shall receive the order before [2017-04-14], which is the 26th day of shipping. However, if you do not receive your order by that day, please reply in the ticket to the supervisor. We'll either issue the refund or arrange a reshipment for you.
Sincerely,
MiniInTheBox Customer Service
Ordered and literally seconds later went to cancel to the order in favour for another. They still billed and shipped the first hours later and dont want to solve this.
Whats the point of order cancelation if they dont care anything about it.
STAY AWAY
Dear Johnny,
We apologize for your trouble. A supervisor will be glad to assist you here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15151179
Thank you
I ordered a led light for my plants. The order confirmarion said sending by post and delive ry 18-20 days, which I accepted. Were very surpriced when I got an information from DHL the package would be here in a few days. They had sent it Express, the result extra freight, custom, handling and AVT. I had to refuse to receive the package, better to loose what I had paid for it instead of paying a lot of expenses. Anyway, no more from Mintinthebox!
Sorry, no valid order number. Thanks
Ordered a phone case for a new Huawei phone that I got. On the website I searched for the particular phone and found a case that I really like. However, once the case arrived I found that it didn't fit my phone. After raising this issue with mini in the box they were very quick to resolve the matter which was greatly appreciated.
Dear Customer,
The compatible model you choose is Honor 5A/Y6 II instead of Huawei P9 Lite. You can refer to this screenshot:
https://www.lightinthebox.com/download/739b4a73-ea2e-431b-b613-3e8a56f3c51b
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15132452
Sincerely,
MiniInTheBox Customer Service
I had bought my daughter an IPhone 7 plus for her 13th birthday... also... she picked out "your product... cases for it... she ordered 4... it's been a month... NOTHING! NO REPLIES TO EMAILS NO NOTHING! YOU $#*!ING ASIAN BASTARDS REALLY KNOW HOW TO RUIN HER BIRTHDAY! $#*!IN $#*!S!
No valid order number. Thanks
If you order from this company, be aware that the tracking system in shipping internationally is a bit odd. I did use the slowest shipping method, so maybe the others are better. It was at least a week before I actually was able to see progress. My product was listed as at customs right before the delivery attempt. It's not a scam, just takes time. I did receive the wrong color product but functionally nothing was wrong. The company reached out to me right away to resolve the issue. I declined the generous offer they made to resolve the issue, but I was definitely glad to see they cared. This is an updated review. My first review was written in anger that my daughter didn't receive what she ordered. She is happy with what she has and I couldn't find a better price anywhere!
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that if for wrong item.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15116464
Sincerely,
MiniInTheBox Customer Service
Je n'ai pas encore tout essayé. Les fonctions de base sont OK. >Cependant, certaines fonctions, comme le compteur de pas, s'arrêtent lorsque on sort de la fonction: elles ne fonctionnent pas en background.
The site pretends to sell items from Holland, but in fact ships them to you from China. As a result, EU customers end up paying huge import customs duites. When you complain to the site's customer service, you get only empty talk and end up being ripped off.
Dear Roman,
I am sorry for this misunderstanding. We are located in China, as you can find on our F. A. Q. S
For European customers, we highly encourage to choose the Tax Insurance coverage at check out: https://www.lightinthebox.com/download/b09ca8dc-93d2-4d86-a499-765115f6f4fa
Please note we already fully refunded you as you previously asked us.
We'll be glad to assist you at this ticket https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15099350
Thank you very much
Fabio
Se garantiza la entrega y los productos tienen muy buena calidad, precio excelente. Los collares de moda variados relojes de fantasia muy bonitos
Tried to write reviews but the website wouldn't allow me to submit my feedback. I think it's because my feedback is negative. This is why you see 4~5 stars review on their website. Didn't realise the review can be manipulated this way. Shame!
Dear Customer,
The item you mentioned is out of warranty already. That's why we can't accept return for a used product.
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15070727
Sincerely,
MiniInTheBox Customer Service
Ofschoon ik toch een beetje huiverig was vanwege het bestellen in China, heb ik toch de stoute schoenen aangetrokken en een poging gewaagd om een aantal hdmi kabels via miniinthebox te bestellen. Het was niet duur dus ik dacht ik probeer het gewoon. Tot mijn verbazing ontving ik al na 10 dagen mijn kabeltjes. Goed verpakt, stevig materiaal. Zeer goede kwaliteit, dus ik ben zeer tevreden. Het zal zeker niet de laatste keer zijn, dat ik hier wat bestel.
I place my order on 3-1-17 andtook my money the same night shipped next day and almost four weeks later still no order delivered. Sent messages several times and not answered back or anything. Wanted to make other orders but not if I can't receive first one.
Dear Customer,
Usually we use our ticket center to keep in touch with our customers, You can find your ticket refer to following picture or this link: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15061584
Please note because the shipping method you chose for this order was Super Saver Shipping(without tracking service). It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 10-20 working days (14-28 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the check out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped out via airmail on 2017-03-01 with the reference number 18227780. So you shall receive the order before [2017-03-29], which is the 28th day of shipping. However, if you do not receive your order by that day, please reply in the ticket to the supervisor. We'll either issue the refund or arrange a reshipment for you.
Sincerely,
MiniInTheBox Customer Service
Why I ever bothered with this firm I do not know. You get bombarded with emails with all these offers but despite taking my money 3 weeks ago no goods and no replies to my emails
Do not reply any auto-email.
Here is how you can contact customer service: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
I had conducted ticketId=15034663 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered 25-02-1027 a leather I-Pad case from "miniinthebox".
Product was shipped the very same day and was delivered at my address in approx. 2 weeks, much faster than expected!
Second surprise was the quality of the leather protection case! I-Pad fits in perfectly and is now well protected.
I only have one small remark...
There are good openings in the case for the camera lenses at both sides and the on/off button. Only missing opening is for the button at the side of the I-Pad to set the sound high/low/off.
But this is such a small failure that I never considered of returning the case as I am very happy with quality and colour of it.
Je commande souvent sur le site minilnthebox
J'adore celui-ci
Tout est bon chez eux
Le délai est un peu long mais les prix défient toute la concurrence
Je recommande
This website is very good! You can find lots of stuff in a good price. I recommend to make your order here. I think the only bad point is that the product may take a long time to get in your home depending of the place you live. It's not a big deal though.
Otimo site para compras online recomendo demorou 20 dias para chegar, mais valeu muito a pena produtos chegaram conforme anuncio do vendedor e de otima qualidade, em breve estarei comprando novamente
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, we are sorry for this issue. A supervisor will help you at this ticket: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15190639
Thank you very much