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Louise D.

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1

1 Review by Louise

MiniInTheBox

  • MiniInTheBox

“Problem resolved”
4/5/17

Ordered a phone case for a new Huawei phone that I got. On the website I searched for the particular phone and found a case that I really like. However, once the case arrived I found that it didn't fit my phone. After raising this issue with mini in the box they were very quick to resolve the matter which was greatly appreciated.

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Mini I. – MiniInTheBox Rep

Dear Customer,

The compatible model you choose is Honor 5A/Y6 II instead of Huawei P9 Lite. You can refer to this screenshot:
https://www.lightinthebox.com/download/739b4a73-ea2e-431b-b613-3e8a56f3c51b

The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15132452

Sincerely,
MiniInTheBox Customer Service

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