If you order from this company, be aware that the tracking system in shipping internationally is a bit odd. I did use the slowest shipping method, so maybe the others are better. It was at least a week before I actually was able to see progress. My product was listed as at customs right before the delivery attempt. It's not a scam, just takes time. I did receive the wrong color product but functionally nothing was wrong. The company reached out to me right away to resolve the issue. I declined the generous offer they made to resolve the issue, but I was definitely glad to see they cared. This is an updated review. My first review was written in anger that my daughter didn't receive what she ordered. She is happy with what she has and I couldn't find a better price anywhere!
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that if for wrong item.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15116464
Sincerely,
MiniInTheBox Customer Service