MetroPCSReviews 484

I have been trying for 2 months to get the internet off my bill and a phone I don't have. I ask for help.

The call center in the Philippines is a disaster. These people don't listen or resolve your problem. They just transfer you to a number that nobody answers.

I don't know what's happened to Metro not they've went down hill and some. They advertise for $40 a month or what ever yet my bill is $70 a month. Ok fine but that's supposed to b unlimited yet every month they say I've went over my gigabits whatever and my phone starts running really slow. Then at least every other month before even going over the gigabits or whatever it starts saying I have no signal at all and when u contact support they say the only way to fix it is to factory reset your phone causing u to delete all your stuff. Then it still comes back on with a $#*!ty signal but now all your memory is deleted. Over this crap! I'm the photo I attached u can see it still shows no phone signal even after sitting on the phone and having all my phone memory deleted to "fix the problem" this isn't a one time thing either, we're at at least five. Metro has become $#*!! Hopefully u don't have to go in a store for help at any time because every time it's someone who wishes u didn't even walk in the store, they're so annoyed they have to help you out they don't know how to fix anything or both of you get real lucky. That's not just the experience at one of their stores either that's multiple stores, cause I've tried over and over to find one with nicer more helpful people and it just doesn't exist anymore

Been with metro pcs in Wisconsin 14 yrs out of the last 15 I heard no ringtone when family try call me or it goes straight to voicemail and now I get a call it hang up and say call foiled I'm tired calling them & it's still not fixed time to switch to Boost Mobile

Don't get they share information and scam for your money never get it
Scientifically proven with witness evidence,...

Walked in the store to make a payment. No one was up front. It had a strong smell of marijuana. The workers are rude and don't seem to want to help with the technology.

ALERT! METRO by T-Mobile is advertising FALSE promotions. I upgraded my plan to include Amazon Prime. Along with adding Amazon Prime, the channels that came with the upgrade were: HBO, HBO MAX, STARZ, ACORN and BRITBOX. As I'm watching one of the programs on HBO MAX, the program disappeared and then reappeared with the yellow lock on it telling me that I had to buy the channel. METRO by T-Mobile Jacked my monthly price up tremendously for this service that I am NOT receiving. I spoke with 6 different agents there, including a 3way call with Amazon Prime and METRO, last week, and was advised that I would receive a credit on my account and that my service would be restored to what I purchased. As of today, nothing has changed. I just spoke with another agent and she stated that this plan did not exist. The main reason for me upgrading was due to the advertisement of those channels. I AM NOT THE ONLY ONE THIS HAS HAPPENED TO. I am switching carriers and I would advise anyone that this has happened to to do the same.

Metro PCS seems to be scam company that contract it business activities. I recently visited Metro store on Lamer in Austin, Texas. I paid full price for a samsung phone to replace my existing phone. After going through the phone features, I realize the phone does not meet my speculation. I took the phone back for a refund with my receipt which states "Refund are accepted after 14days of purchase". The store clerk/supposedly Manager refused to honor my receipt for a refund claiming that metro does not refund purchase phone for existing customer.
Hear is my issue with this policy:
1. When I brought the phone I was never told about the none refund policy by the store attendant.
2. The receipt clearly stated that the product can be refunded within 14days as long as its in good condition.
3. I did not buy the phone on metro discount. I paid full price.
I felt deceived by Metro because the receipt statement is completely different from the company policy. This is unacceptable and a clear violation of consumer protection right.
I am writing for customers to be aware of metro double standard policy to force purchase.
I approved this message
Thomas
*******090

So I got a new phone...metro-pcs (@ 229 E.E Butler parkway suite 200 Gainesville,Ga) lost my SD card. And I tried calling customer service about this and my voice mail wasn't working. They erased a vm from a loved one who passed away. And according to them they are sorry (4 1/2 hours later) but I need to call corporate...THERE IS NO WORKING PHONE NUMBER FOR THEM. I'm beyond pissed 17 years and they are losing my business. Today during these phone calls yes calls they laughed about this, hung up on me by manager, lied about a working corporate # was told by a manager that WAS in fact a working # provided by corporate for issues and emergencies,and a $10 compensation was satisfactory to them for EVERYTHING they did. This company is terrible

Your agents are crooked as they come. I wasn't greedy and bc despite me telling them I wasn't interested in obtaining falsified benefits. They have interfered in the most disrespectful way by blocking all services. How will that help the homeless? I don't give away my identity, in Jesus name!

I have been a MetroPCS customer for 9 years, and I have paid them EVERY SINGLE month on time via bill pay with my bank. Now, I have found out that I have a $400 credit on my MetroPCS account due to over-payment for the last 3 years. I have contacted customer service FIVE TIMES to try to get this refunded to my bank account or sent to me in a check. They have sent me back to my bank to dispute the charges (no can do) and sent me to the local store to get my money back (but they don't DO THAT) and have opened investigations to get this resolved (the case was CLOSED with no resolution). I still have not been able to get in touch with anyone who can GIVE ME BACK MY MONEY!
DO NOT DO BUSINESS WITH THIS COMPANY -- YOU WILL REGRET IT!

Be careful with Metro metro Eastern nasty company I ever have it before the people is very nasty they lost my account and nobody knows how they happen I never seen nasty people like people to work at a Metro if you know that somebody working at Metro beaches m*********** $#*! no matter who it is just because the mother f****** worker and Metro didn't I hate this mother f***** son of a b****** they lost my f****** account and would they have my service with them no f****** signal I don't like Metro at all f****** Metro piece of s*** go to hell mother f******

My cell phone bill is due on the 28th of each month so I decided to pay it on 19th this month so on the 29th of this month they cut my phone of so I called them and asked them why they cut my phone off if I paid it do you know what the hell they told me it was cut off cuz I passed my do date man I just went off on them telling them that I paid it on the 19th a week before the 28th this what they said to me but your do date is the 28th of each month know $#*! I told them so because I paid it a week before and NOT ON THE 28th you cut my phone off because that's my do date what kind of $#*! is that

I have been reading all these horrible reviews but my experience has been mostly positive. I have been a Metro PCS customer since 2017. The phone that I bought when I joined still works perfectly, my bill is $30 per month and the employees in the retail stores are extremely helpful. The only problem I have had in the last 6 years is with Auto Pay. Sometimes it works. Sometimes it doesn't. Otherwise, I have been extremely satisfied.

I have been trying to port out my phone number for more than 10 days, and their system doesn't work. They create all the problems to not allow you to leave them and continue paying for their horrible plans. They have looked my number from porting out to another carrier two times. I have been spending around an hour everyday to solve this but at the end they don't solve it and they starting accusing other carriers of the problem they have in their system. I am so disappointed!

We are over your lackluster policies and nickel and diming on every turn. We loved Metro's policies and you're going to continue to lose the rest of us unless until you put those policies back. We're sick of no customer service, we're sick of late charges and don't nickel and dime us with late charges, inconvenience fees and whatever else $#*!ery you're trying to impose on us. Before you could call Metro and before you could call Metro and you would be contacted to a representative that would say thanks for calling Metro. Now you can't get any customer service and if you do get someone on the phone it's going to take you a half an hour to 45 minutes and then you're going to be contacted to Haji Abu that don't beaky any English! They stuck an $8 fee on my bill that I've never had before and I went into contest it and said sorry there's nothing we can do so I said okay you guys are starving for the $8 so much you just lost a customer of 10 years ‍ it's almost like they're trying to get rid of us and make this the worst possible experience ever. Metro in T-Mobile or hot trash and don't give them your money. I'm going to continue supporting everyone's negative review and if somebody knows about a class action suit I would like to join that also

Long time Metro customer and I've been a Metro customer for over 10 years! I absolutely love Metro but soon as I heard T-Mobile was buying them I knew this was going to happen. Absolute worst customer service and every time you turn around they're trying to nickel and dime you to death with late charges and every other kind of thing. Automated service is the worst pile of trash ever and it never works correctly. Bring the old Metro back because we're sick of this T-Mobile trash and I am no longer a Metro customer after today because of their lackluster policies and poor customer service! Metro is not Metro anymore it's T-Mobile disaster! They charged up my account and extra $8 this month and I went into dispute it and they said sorry there's nothing they can do! They're so desperate for those pennies that they're willing to lose a long time customer over $8 ‍ I would advise going anywhere but T-Mobile or Metro. We absolutely love Metro now T-Mobile is chasing us out, but that's okay when they realize that bottom line maybe they'll figure it out

Same as above. Google pixel 6 garbage at least mine is and neither Metro or Google seem to care sosad

Hello we are wanting to open a class A action lawsuit our story is similar to your number is eight one three 4 seven nine three 4 six 4 or eight one three 3 zero three 8 two six eight Thomas Campbell this is done in case they want to block my number I'm in Florida

I've been with this company 14 years and now is when they turned stupid. How tf is someone supposed to contact customer service if they don't accept 611 calls from a suspended line. It shouldn't have been suspended in the first place. This is ridiculous