MetroPCS

The call center in the Philippines is a disaster. These people don't listen or resolve your problem. They just transfer you to a number that nobody answers.

I don't know what's happened to Metro not they've went down hill and some. They advertise for $40 a month or what ever yet my bill is $70 a month. Ok fine but that's supposed to b unlimited yet every month they say I've went over my gigabits whatever and my phone starts running really slow. Then at least every other month before even going over the gigabits or whatever it starts saying I have no signal at all and when u contact support they say the only way to fix it is to factory reset your phone causing u to delete all your stuff. Then it still comes back on with a $#*!ty signal but now all your memory is deleted. Over this crap! I'm the photo I attached u can see it still shows no phone signal even after sitting on the phone and having all my phone memory deleted to "fix the problem" this isn't a one time thing either, we're at at least five. Metro has become $#*!! Hopefully u don't have to go in a store for help at any time because every time it's someone who wishes u didn't even walk in the store, they're so annoyed they have to help you out they don't know how to fix anything or both of you get real lucky. That's not just the experience at one of their stores either that's multiple stores, cause I've tried over and over to find one with nicer more helpful people and it just doesn't exist anymore

Been with metro pcs in Wisconsin 14 yrs out of the last 15 I heard no ringtone when family try call me or it goes straight to voicemail and now I get a call it hang up and say call foiled I'm tired calling them & it's still not fixed time to switch to Boost Mobile

Don't get they share information and scam for your money never get it
Scientifically proven with witness evidence,...

I have been trying to port out my phone number for more than 10 days, and their system doesn't work. They create all the problems to not allow you to leave them and continue paying for their horrible plans. They have looked my number from porting out to another carrier two times. I have been spending around an hour everyday to solve this but at the end they don't solve it and they starting accusing other carriers of the problem they have in their system. I am so disappointed!

I have been reading all these horrible reviews but my experience has been mostly positive. I have been a Metro PCS customer since 2017. The phone that I bought when I joined still works perfectly, my bill is $30 per month and the employees in the retail stores are extremely helpful. The only problem I have had in the last 6 years is with Auto Pay. Sometimes it works. Sometimes it doesn't. Otherwise, I have been extremely satisfied.

Your agents are crooked as they come. I wasn't greedy and bc despite me telling them I wasn't interested in obtaining falsified benefits. They have interfered in the most disrespectful way by blocking all services. How will that help the homeless? I don't give away my identity, in Jesus name!

I've been with this company 14 years and now is when they turned stupid. How tf is someone supposed to contact customer service if they don't accept 611 calls from a suspended line. It shouldn't have been suspended in the first place. This is ridiculous

Walked in the store to make a payment. No one was up front. It had a strong smell of marijuana. The workers are rude and don't seem to want to help with the technology.

Title says it all, to keep it simple, been these 8 years and leaving, place is on downward slide, managers are like a revolving door, I'm ok with that, but this last one was rude and treated me like garbage, best advice? Stay away, I'm moving on

This company is cheap and you get what you pay for...don't even try to talk to corporate or a customer service agent unless you are trying to give them money you will not get any thing but a run around...hung up on.or an automated machine that with today's technology... Theirs can only understand the words make a payment

I refuse to even give this a one star but it forced me. It says unlimited high speed up until 35 GB, I was using my hotspot on a ranked match and I've only used 30 GB. Lost my rank. I was in the top 150 worldwide and now I'm 287. Don't trust them with anything important, even on their site if you scroll down to the bottom it gives you the option of selecting if you don't want them to sell your personal information. They're $60 plan includes 15 GB of hotspot data, boost $50 plan gives you 30.

Someone needs to boycott this crooked $#*! establishment. Service is trash coverage is pure bull$#*! and the customer service is even worse they don't help you with $#*!, put you on hold an hang up so you'd have to go through the long $#*! process for nothing. Metro piece of $#*! are crooks they take your money and in return give you $#*!ty service

From day 1 I've had nothing but problems with this service. When I started this plan the phone I purchased had a defective port & I had just left the store and they would not replace the phone. I ended up spending 600$ on phones. Now for the past 4 maybe 5 months I've been getting calls and text from other numbers saying i text or call them and i have no idea who they are. The supervisor was so rude and condescending that i hung up on her. Oh and let's not forget the month they turned my phone off a week before my bill was do. I would not recommend this company for reliable service or good customer service. And if you want reliable connection to internet or data, dont go here. They act like it's no problem to ask us to pay for a service that they are not providing us! I'm leaving and never coming back!

I swear this service always have a failed signal and always dropping calls to appease to the priority of t-mobile and sprint. Even though customers pay the same prices as the others, but yet they constantly downgrade your data plan and lower your coverage to benefit others. So i advice to either go with a the main one or just change companies. Save money and time.

I have been a customer with Metro ever since they first opened. All year they have been taking my money and not giving me the services I paid for and then suspending my account even after payment was made. I paid over $30 in one month for hotspot data that i never received. I called customer service to complain and they keep telling me that I l used up all my hotspot in 2 mins when they never even gave me the hotspot. Tried to get my money back and they refused. Just paid yesterday for hotspot and around midnight my service was suspended. Had to sit on the phone with them for over an hour while getting the kids ready for school. Very incontinent. This is a BS company and I would never recommend them!

Insurance coverage not worth the hassle, numbers no longer in service when I called for a broken screen repair. Really? Go elsewhere, seriously. In store "help" was rude and condescending. Phone agents are fake.

Worst experience I've ever had with a cellular company. Half the time it won't text or when on a important call only bits and pieces of the conversation is heard because of the poor quality. The free Obama phone that was issued a few years back are a better quality then what Metro sells its customers. My advise, buyer beware!

I switched to Metro after dumping Verizon due to crappy network and service. Big mistake. Some friends who were on Metro seemed pleased with their service, so why not. Anything had to be better than Verizon network, right. Wrong. Most days I have 1 signal bar, and the Metro apps DO NOT WORK. Every time wifi calling and Metro registry pops up for me to 'verify' it crashes. And no actual support. Hard pass. As soon as my 30 days are up I'm switching.