MetroPCSReviews 484

Hello. I'm a new customer at Metro PCS, i was looking for a good quality camera but didn't want an iphone. The phone that i bought first time didn't meet my needs so when i returned it 2 days later, sales man named Hector or Erie blv, Syracuse was very polite and spent his time explaining to me about other phones and i finally got the one i'm satisfied with which fit my budget and needs. I appreciate good communication between a customer and a sales person. Thanks Hector. From K. S

I recieved a notification from Metro pcs to do a update. So I clicked updated after a while my screen was black. It's getting dark outside and it's raining. I got dressed an went to one of the local stores the only thing they wanted to do is sale me another phone. I explained that the phone was working fine until I did the update. I asked can you restore my phone to 4 pm, before I click the update. The clerk suggested that I go to the Corporate office, so I did. More trying to sale me a phone. I had the clerk to activate my old phone, so she did. Clerk said that my phone was too old and it did not activate. I told her, well I guess I want have a phone. I was not about to make a emotional purchase. So I'm driving down the street and I decided to try my old phone that clerk said would not work. I turned the phone on & made a call and it works. This 3g phone is driving me crazy, very slow loading. Luckily a friend gave me a phone, because Cricket was looking very good to me. Free phone, $40 a month, $5 discount a month for auto pay & if you are switching providers another $10 credit.

My experience with their local representatives on the South Side of Tallahassee Florida was horrible. The manager was rude and downright nasty. I bought a phone was placed on the wrong plan and *611 had to fix that issue, I later find out the phone I was sold is on recall. I have had to buy 4 chargers in less than 6 months. Not only is your customer service horrible but your product is a piece of junk. If there was a number before 0 that would be the rating. 1 is too high

My family and I had been customers of Metro PCS for over 10 years when they just started. The only way that you can have them take you seriously is if you complain to the FCC. They provide their unsatisfied, frustrated customers with a free upgrade and some credits to ease the frustration. Fast forward two years after our complaint, we still experienced unreliable service, dropped calls, no signal, no incoming/outgoing texts, etc. There are known for using deceptive business tactics to avoid being fined for scamming many customers. Their corporate office enjoys lying to the FCC and only helping their customers until the case is closed. As paying customers, it is disturbing to tolerate unreliable, poor service and to deal with a carrier who could not care less. Fortunately, we switched to a carrier that values customer loyalty. The fact that there are so many negative reviews online for Metro PCS speaks volumes.

Hello my name is Alfreda Days I been with metro PC's since 2005 I watched this company customer service go down over the last couple of years since they started hiring all these foreigners who can't speak english and they sit in there little cubicles think when they accept a call from a customer where supposed to kiss there lazy $#*! just to get them to do there jobs I blame metro PC's your so money hungry to the point that you don't care how these people talk to your customer it was the working class like me who made you're company Rich I see you've forgotten it was the little people who was there when Merto PC's wasn't $#*! now you're riding on T Mobile no it's all about the Money soon as I get a chance I'm going to find a better company that will appreciate my business and a customer that pays there bill before the due date I can Honestly say I HATE METRO PC's NOW Alfreda Days

I have been a customer of every single mobile company out there at one time or another. It is a pity how the others give you a great plan and year after year the price goes up. However, my family and I have been with Metro PCS for almost 5 years and we are still paying the same price as we did when we start. With unlimited everything including 4G. We can upgrade our phones every 90 days and they have the latest phones and they do not cost an arm, two legs and a kidney to buy. MetroPCS customer for life

I wish I could give this company a negative 10. Customer service is garbage and no help at all, internet lol that's a joke in my town of 3,000. I have used metro PC's before for a long time and they were good well at Time they were. Now days I have nothing but internet problems and I complain to them and I get fed lies after lies all different, Customer service lol lucky to get someone who speaks good English other than that pure garbage and I have actually been hung up on alot. Today is June 7 2017 and today was the worst ever, to get a simple text out I had to restart my phone and yes I did this so much I lost count. I went on to there website to see if I can contact corporate about this and surprise surprise you can not reach corporate at all they don't have a email, address, or anything for you to contact corporate. I had enough of this, it has effected my job and my ability to get another job and they don't care so I'm giving up and moving to another company. Metro PCs has gone to the dumps and needs a major overhaul. PS... I have told them they need more towers in my town and it's fallen on deaf ears cause all they care about is money.

THANKS MetroPCS for charging me an extra $20 for a car charger I did not want or need when I purchased a new phone the other day. Tried to return it at the store and the gal (Glenda) gave me the B. S. "Oh you can't return phone accessories that come with the phone." Who in their right mind would want a $20 car charger? That's a load of crap. Not to mention this was the same gal that basically yelled at my boyfriend for trying to get a different phone plan a few months ago. He walked up to her being perfectly nice and then she just started yelling, telling him "IT WOULD BE STUPID" to change his plan in the middle of the month. How is it okay to treat your customers like that?!

I have been with several cell service providers including AT&T and Verizon. I have to admit that I find Metro to be the best so far. I love them because your monthly payment already includes taxes and you have unlimited texting and calling. You are never going to see multiple taxes on your plan. And, providing you choose a smart phone, your service comes with blue tooth and mobile hot spot service. One more item, I was in Yosemite a couple of years ago and was surprised to have MetroPCS service and my partner with another cell provider had no service at all. Pick your plan and you never pay any more than the monthly plan rate. It is that simple.