10/22/20 approximately 2:00 p.m. I approached a technician in the tire department. He immediately asked me if I had an appointment. I knew right then and there that this was not going to go well. 1st of all no answers the it rings off the wall until you hang up or you are disconnected. I saw no way one line to schedule an appointment. Young man proceeds to tell me that I have a 4 year warranty and my warranty has expired. He stated that I would have to pay for the rotation and balancing I think he quoted me $12 a tire. I feeling desperate, because it's been awhile since I've had my tires rotated and balance. Especially due to Covid19. So I agreed to pay to have this service done. Technician comes back and shows me some type of gauge informing me that the tread on my tires are to worn for him to rotate and balance my tires. I knew he was full of it. The oldest tires that's on my car was purchased December 03,2015 with a 6 yr warranty not 4 yrs as stated by the technician. By the way I'm retired and I'm not driving much, sometimes my car don't move for days. From past experience normally the technician would advise you that you need new tires, he did not. I retrieved my paperwork and left thinking I'm going to another location because this guy is full of $#*!! As I'm leaving Sam's I read my warranty information that says my tires are under warranty for 6 yrs.
11/ 02/20 my back tire was extremely low luckily I was with a friend and he put some air in the tire for me.
11/04/20 I go to the 08269 Grand Prairie location present my paperwork, no problem. Technician greeted me treated me like a loyal valued customer. With the test that he performed it states that my tread depth passed. After completing my rotation and balance the technician informed me that I will need some new tires, but not today. I told him that I'm relocated in a few months and very well plan to do just that. Lord this experience was like day and night.
11/05/20. I went back to Sam's on Wheatland to get gas and get the technicians name so I could file a complaint. As I approached the tire department I see the technician in question. I approached him by saying do you feel like working today. The fool said some days he do and some days he don't. I stated obviously the other day you did not want to work. I informed him of what he did. He's still trying to defend his actions. I asked for a manager, he told me to go get one. I raised my voice and told him to call the manager, and he did. I asked the young man for his name he refused and stated here's my manager.
I talked Reginald, the so called manager, he tried to defend his employee every step of the way. They keep speaking of a 4 year and my paperwork clearly say 6 yrs. Last defense for Reginald was that the 4 yr warranty applies because the tread had reached it's end of life. I informed him that the technician stated the 4 yr warranty had expired before he came up with tread shenanigans. I bid Reginald a good day and stated that you will be hearing from me. I hate to play the race card. These two worthless individuals from the Wheatland location look just like me, BLACK and this is the disservice that I received. We call it black on black crime. I don't know if they thought because I was female that I was going laid down for this B. S. Needless to say the technician in Grand Prairie was not black and he provided me with excellent customer service. I would like feedback on what comes of this. These two individuals are a disgrace to the Sam's brand, they are not living up to your mission statement. Shame on them. Reginald and the technician had the nerve to try to attack the
Integrity of the technician from Grand Prairie. Lord knows I'm trying to stop cussing.