My experience with their local representatives on the South Side of Tallahassee Florida was horrible. The manager was rude and downright nasty. I bought a phone was placed on the wrong plan and *611 had to fix that issue, I later find out the phone I was sold is on recall. I have had to buy 4 chargers in less than 6 months. Not only is your customer service horrible but your product is a piece of junk. If there was a number before 0 that would be the rating. 1 is too high