• Mercari

Mercari

Overview

Mercari has a rating of 1.2 stars from 2,338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Mercari ranks 705th among Marketplace sites.

  • Service
    850
  • Value
    760
  • Shipping
    755
  • Returns
    746
  • Quality
    720

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.6%
Positive
5
Neutral
1
Negative
305
1218
See all photos

What reviewers want you to know

Positive highlights

  • Any issues with purchases have been resolved promptly by customer service.

Critical highlights

  • I never received my purchase and they won't refund my credit card.
  • The post office simply deducts it from you automatically after they discovered your package was overweight.
How would you rate Mercari?
Top Positive Review

“Great service”

Zoe M.
12/14/23

I've had a wonderful time buying and selling on Mercari! It's been better than using Depop and other services at times. I used to sell items very quickly on here and I've been able to buy some authentic rare items for cheaper here. PLEASE make this service available in Puerto Rico. I no longer live in Florida so I can't use the website anymore. It was my favorite selling/buying service. USPS considers Puerto Rico "domestic" USPS for labels, so it should be possible to use Mercari, but it's not allowed yet… Hopefully in the future…

Top Critical Review

“Mercari: The cesspool of selling”

Jason K.
1/31/24

The people that operate Mercari can chalk themselves up as less than human. Even when communication between buyers and sellers is legitimate and Mercari stands to gain a large payout from a sale they will delete messages. Conversations can't take place in depth there at all. Their selling and shipping rates are some of the highest. Complete garbage platform. Screenshot for proof. They delete anything they don't like.

Reviews (2,338)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (104) post office (49) phone number (71) return request (32) customer service (659)
Thumbnail of user roberth2129
1 review
36 helpful votes
May 17th, 2020

After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. No explanation for the reason. They said I needed to verify my identity. After doing that I still can't touch my money. After some review I realized I'm just one of many victims of this scam

Thumbnail of user meganw239
4 reviews
4 helpful votes
April 5th, 2021

Mercari- a place where you can find just about anything you can think of. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! Collectibles, clothes, shoes, electronics, and so on- you name it, Mercari probably has something for you. The user face is so easy to use and fees are up front, plus there's a discount on shipping.
Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique.

Service
Value
Shipping
Returns
Quality
Thumbnail of user zoem130
5 reviews
3 helpful votes
December 14th, 2023

I've had a wonderful time buying and selling on Mercari! It's been better than using Depop and other services at times.

I used to sell items very quickly on here and I've been able to buy some authentic rare items for cheaper here.

PLEASE make this service available in Puerto Rico. I no longer live in Florida so I can't use the website anymore. It was my favorite selling/buying service.

USPS considers Puerto Rico "domestic" USPS for labels, so it should be possible to use Mercari, but it's not allowed yet… Hopefully in the future…

Products used:
Collectibles, Electronic accessories, Comics, Purses, Books.

Service
Value
Shipping
Quality
Thumbnail of user alexish125
1 review
1 helpful vote
May 19th, 2020

I've had nothing but good experiences with Mercari. I've received all kinds of wonderful clothes through their site.

Thumbnail of user austins272
1 review
4 helpful votes
May 18th, 2020

Mercari is the number 1 selling app they have helped me make over 2 thousand dollars in 2 weeks selling all of my old junk and collectibles i never used anymore sitting in my closet. Why not let it sit on mercari to get SOLD instead?

Thumbnail of user courtneyr179
1 review
5 helpful votes
February 25th, 2021

Honestly, I see all the negative reviews... And while I can understand some complaints, a lot of them seem like people who just got angry over not getting away with something.
I've been a member of Mercari since 2018 as a buyer. I recently started selling in November 2020, and in the past 4 months, I've made almost $400. I've made a couple mistakes, one on shipping, but I really haven't had any complaints. I have over 40 5 star reviews as a seller (and 1 4 star review, where the buyer states what a rare item I sold him, and how lucky he was to find it but still gave me 4 stars?) And all 5 stars as a buyer.
I've had some weird cancellations as a buyer, one attempted (and denied) return for a pair of boots that the buyer had said she loved and then tried to return anyway...
Some of the people can suck, but without Mercari I'd have never been able to start selling online. I was so intimidated for so long over fees and shipping, I had no idea where to begin. But I've been pretty successful over Mercari. I'm grateful. Their customer service even commented on mine, saying my outstanding customer service was reflected in my superb ratings (their words, not mine)
It's really helped me supplement my income, which we all know right now is beyond critical...
Plus, the satisfaction and sense of accomplishment I get with every sale is something I truly am grateful for.
They customer service can be a little confused at times, but I think they try their best. I have more complaints about the postal service than mercari, honestly.
And there are some who will scam you, I've had a small amount of experiences in that area, but I try to take it as a learning experience, and a chance to develop my grace.
I am truly grateful for this platform, it's been paramount in so much of my forward progress during this stressful time, and really gives me something to look forward to, be ambitious about, and be excited for.
If you learn from your mistakes, pay attention to the guidelines, and read reviews from buyers and sellers before doing business, you can do pretty well with this app. That's my 2 cents. :)

Tip for consumers:
Mind the guidelines, treat others with courtesy and read (also write) full descriptions on items. And know that nothing is flawless, but this app truly has been (*knock on wood) nothing short of a blessing for me

Products used:
I've bought and sold clothing, jewelry, shoes, glassware, even Versaci Perfume

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisar852
1 review
5 helpful votes
April 10th, 2020

I have been selling on eBay and Etsy since the 90's. Since I have been selling on Macari, my items receive much more traffic than the other sites and I often sell the same day I list. The shipping is also much less than other sites so I can offer my items for less and the fees are less than half of ebay.
Macari also will not let you rate a buyer until they rate you, so feedback builds up fast. Thanks Macari, you seem to have it all figured out!

Thumbnail of user amandaj418
1 review
2 helpful votes
September 7th, 2020

I've been very pleased with Mercari. I've had issues and needed customer service help before. They've always been very helpful. I highly suggest you look over their terms and conditions when you begin an account. Most of the complaints I've seen are due to people not following their rules or understanding them.

Thumbnail of user kates285
1 review
8 helpful votes
March 5th, 2020

I had recently joined Mercari and have been very active in selling merchandise. During this short period, I had to deal with rude customers trying to scam you by making bad reviews against you. A customer received a sheet of stamps packed in a clear plastic bag with two pieces of cardboard to protect the item. The buyer claimed I didn't pack it right and they were ruined. They wanted to not only keep the item but wanted their money back. There are great buyers out there, but also a few not so nice customers.

Thumbnail of user annac1251
1 review
0 helpful votes
December 1st, 2021

1st Time buyer. Ordered on Black Friday. My package was at my doorstep by 4 December I will use This site in the future. Many bad reviews – but I can say I was very happy and pleased with my purchase

Products used:
Jafra

Service
Value
Shipping
Quality
Thumbnail of user billp599
1 review
0 helpful votes
July 31st, 2020

Same damn thing except Ebay has been ad around way longer dont6 need another one how stupid stop showing the damn commercials

Thumbnail of user pennyb278
1 review
1 helpful vote
February 19th, 2022
Verified purchase

I ordered a metronome. Product was exactly as advertised, arrived very quickly and in great condition! Very happy with the experience!

Thumbnail of user hannahb596
1 review
1 helpful vote
March 12th, 2022

Mercari does not support nor help you recover funds if the buyer decides they don't want to pay for products they ordered from you. Insurance or Seller Protection is non-existent and if you file a complaint they will close your account you are better off shipping your products yourself and hoping that someone received them on the other end that is willing to pay your odds are be better that way

Tip for consumers:
Fraudulent C2C platform

Products used:
I shipped $210 worth of products that were stolen, with assistance from Mercari.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bonniet134
5 reviews
0 helpful votes
September 11th, 2020

This company assists ppl with selling their goods. It's no pick up, ship only. As you're dealing with individuals there can always be varying degrees of satisfaction but I've made at least 40 to 50 purchases and only had an issue with 1 seller selling my items that I won to another buyer and 1 seller angry with me as I left her a somewhat negative review(that was warranted, it was fair and true and she didn't like it). Sellers can either offer you free shipping or add the price onto your purchase price. You can make offers on their listed prices, it's up to them whether they accept or not, or give you a counter offer. I've gotten some AMAZING deals on things. Usually the items are in very good condition and a lot of times, new. Most sellers I've dealt with have been great! Of course you get a bad apple every now and then but that is with any situation where you deal with people. I really love this site and highly recommend it. I've never sold anything yet, only been a buyer. However I've dealt with repeat sellers so they must like it too!

Thumbnail of user dylanm189
2 reviews
1 helpful vote
April 2nd, 2021

Mercari has been a reliable site for me. Never had any problems buying stuff in the past year. Got hoodies and shoes from there and been pretty reliable for getting my items. Nothing to shotty happened to me yet. Some other people might be just dealing with a hole sellers who try to scam anyway they can. But the site its self? Its manageable and I have been able to get a refund easily. The items don't exist forever unless they are really still there. So unless things change; its been a reliable site.

Thumbnail of user rothah
3 reviews
0 helpful votes
April 5th, 2021

This is a legitimate buying and selling app. You can name your own price and give a option to accept or deny counter offers

Products used:
All types of products

Service
Value
Shipping
Returns
Quality
Thumbnail of user madelineh100
1 review
1 helpful vote
January 9th, 2022

I use to sell at other platforms and I have sold over 1000 items and I am a five star seller. If YOU the buyer are not sue about a description just ask. Most sellers will post more pictures, do YOUR due diligence and ASK! If the

If you want more pictures ask if you need a better description ask!. I've bought and sold many items and my experience compared to other platforms has been great. And yes you must rate be an item in order the the seller to receive thier Money, it's only fair.

Tip for consumers:
Being the consumer you can always ask questions about a specific item, most sellers will accommodate your request.

Products used:
Shoes an electric shaver and an expresso machine

Thumbnail of user brendanp49
1 review
0 helpful votes
September 5th, 2022

Luca Russo
Garden City, NY
Very Good response and item was as advertised. I would buy for him again. Mercari is a great place to shop!

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamb887
1 review
0 helpful votes
August 6th, 2022

Would recommend highly, they were honest with me, I had ordered a product through an individual through them, didn't receive the product, this company returned my money, thank you

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolyno112
1 review
0 helpful votes
November 2nd, 2021

A few days ago I ordered Tupperware smidgets that are unique in color. I received my order today ( very quickly) from Patricia Reinke. With my order I received a nice thank you note and a free gift that I would actually order myself!

I am very happy with my order and would definitely order from them again.

Products used:
Tupperware.

Service
Value
Quality
Thumbnail of user sheilal384
1 review
1 helpful vote
November 28th, 2022

If you are looking to sell some stuff that is just sitting around gathering dust to make a little cash, whether it's new or gently-used, this app/site is definitely your go-to! Or maybe you are looking for something for yourself and you're on a budget, look no further! They have everything and you can get it at a low low price. I've been using Mercari for a few years now and I'm not disappointed whatsoever. I promise you won't be either...

Products used:
Brand new Nike Air Plus shoes, numerous brand name jeans and tops. Stationary sets for my love of writing and doodling and all the gel pens/markers that I could ever ask for! The list goes on and on!

Service
Value
Shipping
Returns
Quality
Thumbnail of user wendys373
3 reviews
6 helpful votes
January 14th, 2020

I'm new to Site Jabber and it appears to me that folks mainly use this site to complain about negative interactions rather than to rate a website.

I can understand this, because if you have a negative experience, you need a place to post, so others and the company are aware. It's just a shame that there are not a broader breath of experiences/opinions.

As a former Poshmark reseller, I highly recommend Mercari. It is in every way a more professionally run business. About a year ago, I moved all of my Poshmark inventory to Mercari. It has been a far superior selling experience. I keep more of my earnings, don't provide their platform my free labor by constantly sharing, and I'm no longer exposed to terrible, vulgar and inappropriate listings.

It's easy to sell on and I've not had any negative experiences.

Thumbnail of user sandyh713
1 review
0 helpful votes
November 21st, 2023

Mecari has ripped me off several times on shipping.
I weigh my items carefully and sell on 3 different sites. Mecari is the only one that had ripped me off.
First there shipping is high. Then when it gets to its destination. They say they have to charge me extra.so I didn't make a dime on 2 items in 2 weeks. Ridiculous.
And there customer service is useless. Says weigh your items.
I DO!
SO IF YOU WALK TO GIVE STUFF AWAY. MECARI.
THEY DO BAD BUSINESS

Tip for consumers:
They rip you off on extra shipping cost. Even when you weigh and are under weight limit

Products used:
Selling on mecari. Rips you off on extra shipping

Thumbnail of user jessicad1706
1 review
0 helpful votes
September 12th, 2022

Bought my pink Alexander McQueen pumps and tiny thin red belt to match. Both seem to lose color upon wiping. Called customer service and they said it's because of natural dyes used. Can't wear it. Belt leaves mark on my clothes!

Products used:
shoes, belt

Thumbnail of user mariasanchezzz0269
1 review
0 helpful votes
October 7th, 2023

I love this place I'm able to score some dope things for a great price and if you receive something that wasn't as described your able to return it

Tip for consumers:
Some of the shipping fees are outrageous but besides that this place is great

Products used:
Clothing, shoes, electronics

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

This is Mercari: The Selling App. The fast and easy way to sell or buy almost anything.

Company Representative

Thumbnail of user jordanb96
Mercari R.
Typically does not respond to reviews

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