Mercari

I am an active online seller and have been doing so for over 20 years. You get absolutely no support from Mercari. Trying to contact them is an effort in futility, they run you around in circles with their worthless help center. To find their actual email address you have to search Google. Their response to any return request from a buyer regardless of how ludicrous is to say your item was not as described and force you to accept the return. Today was my final straw dealing with Mercari. Our company is closing all of our listings on Mercari and highly suggest everyone else does the same. It is only a matter of time before every seller on this platform gets to experience the frustration we experience here.

I've made a lot of sales on Mercari but I'm tired of them keeping a big stake of all my items, even if you bump it up to the next dollar "so you can make a little more" you still get cents added to what's yours. At this point they are just stealing from all sellers their percentage and fees are insane. Their insurance also is a joke I had a clear case where it was the transportation companies fault for handling the package with no care, even the buyer stated it and their response was "be careful and package your items better" they were extra bubble wrapped it's insane they will say anything to not cover.

Item name: Canon 24-70 F4 L USM + Adaptor
Detail: My item was deliberately damaged and altered by the buyer. My item was in like new condition and functioned perfectly without any errors or issues. My lens now makes a buzzing sound and does not function properly at all. The buyer broke my lens and then returned it. My lens as in perfect condition when listed and now it doesn't work. She claims that the item was "damaged in transit". This is a lie. Mercari refunded the buyer despite the deliberate destruction of my property. Mercari refuses to compensate me for my damaged property. Mercari does not protect sellers and its platform is riddled with scammers. Do not use Mercari! Share this everywhere. Mercari is not a valid platform for selling.

With the new fee updates to include processing and service fees to buyers and sellers, they have joined the ranks of many others. The problem, they do not measure up to the service of others in customer service, protections, and technology. Goodbye Mercari. Thanks for making other platforms the easy final choice. Even with degraded services, you were priced decently. I was planning on keeping the service just to buy and not sell, but you attacked both buyer and seller on new fees. Which executive came up with that idea?

I am so beyond ticked off at this website. I will probably freak out on at least one review sure a day until they acknowledge me. I purchased two Apple watched for my title boys for Christmas. Since they were gift it didn't fall Under the 3 day rule for returns. Well come to find out after they were given as gifts I had to take them back from them because they were stolen! I could get in trouble for that. Mercari will not reimburse me my money or attempt to make things right. It's bull$#*!. As far as I am concerned they are worse than the thief! They owe my kids two Apple watched with chargers plus a bonus gift for getting screwed out of their gifts this year! The world is hard enough right now. Mercari you should be ashamed

Purchased something for the first time through this website, firstly if you have an issue with part of an item (of multiple items) you have to return the entire purchase, they should limit sellers to sell single items for this reason but don't. They don't encourage or support buyers for sellers improperly packaging items to prevent damage. If you return an item or have any issues you cannot rate the seller. This site is terribly run, there's no organization, there isn't any protection or support for buyer. I do not recommend and will never buy anything from here again.

First time using this site (since Google relentlessly pushes it for some reason). Bought faucet based on stock photos in listing. But, received totally different finish/color. Opened a return and had to submit a min of 6 photos. Mercari asked for more photos, so sent couple more. They denied the return. Apparently the rep doesn't understand same model, different finish. Will be contacting my bank. Worst experience for a new customer ever! Never using this garbage site again!

Brought a pair of shoes two weeks ago, used " in like new condition " as they say… it was black with heels. I need it for inside house going downstairs / apartment only. Then I wore it for 5 times total less than one hour. Today I found out the heels was came off and break into the pieces. Of course, contact customer Svc, guess what? I am out of luck, after 72 hours there is nothing they can or want to do by " policy "- which was made by them from the beginning... I ended up paying $ for a pair piece of sh-t that I was never able to wear it again! It's a fraud!

I shop a lot online, including auction sites. This website is the absolute worst. It is extremely difficult to access customer service, but if you do correspond with an actual human, it is a waste of time. I have had three bad experiences to date, so the site has now been struck from my list of shopping sites. Last week I bought a large dog bed for a big dog. I was sent a tiny dog bed suitable for a toy breed. I sent numerous photos (10+) including a tag that showed the size of the bed—which was in direct opposition to the listing info— but was told that I did not provide enough documentation to return the item. Don't waste your time, money, or sanity with this unprofessional website!

Mercari's customer service is horrific, there's no customer service phone number and no way to chat with anyone online. You have to email them in hopes they will get back to you, but even then you'll probably have to reach out at least 3 times. They also banned my account indefinitely for "excessive use of keywords" when I consistently described my items accurately and just wrote detailed item descriptions. Don't forget when that happens, they SCAM YOU out of all of your funds and keep the money you have on hold! I had over 750 transactions and 742 of them were 5 stars with so many repeat buyers. Stick with eBay, customer service is way better and they won't ban you for dumb things and steal your money.

They are forcing sellers to use fast pay which charges $2 per transaction. When you don't mind waiting 5 days to get paid then they come up with a gate to block you from requesting your money without the $2 fee. This has to be illegal and there's no oversight committee to complain about this. I've sold 500 items with 500 five star reviews and they treat the lifeblood of their organization like this. They are in Japan so you can't get in touch with them either. No phone number whatsoever, no address, no Google reviews. It's like Japanese Cowboys raping America $2 at a time. They need a class action lawsuit to be filed against them. Any lawyers interested, I'll testify.

Bought a Atari handheld game system, found after 4 days, unit is defective, Mercari also left AUTO positive feedback (always after 3 days of delivery) and, paid seller and I have no recourse to either send unit back at sellers expense nor mine and no refund offered now thier polices SUCK.

Seller ghosted after saying they will take care of me, now they don't have too. As if a seller sells a defective unit and you don't know past 3 days. You are screwed. Completely & Utterly.

Worst buyer platform I had used in 21 yrs. Period, disgusted and sick to my stomach, and trying to roll a charge back to get my hard earned money back, is almost impossible, due to thier seller friendly, fee hungry, non buyer friendly platform, will never buy again from that crap site.

Mercari is a reselling website for pre owned or new items. Based in Palo Alto, California (so, subject to California consumer protection laws). Mercari's return policies seem designed to make you exasperated and frustrated. I messaged the seller asking about return and the seller said sure, send it back no problem. But mercari customer support still wants me to jump through return policy hoops. So I did, (at a health risk to me) but there still no action from them. Be aware of website's disregard for what you or the seller want. Total insanity. My advice: stay away.

Mercari is terrible. They require you to write a review within three days of receiving your package, even if you're out of town. I ordered boots that came with a huge rip along the side. Obviously, this was not shown when I ordered them. They refused to issue a refund or help in any way whatsoever. They sell damaged goods and do nothing to help their customers. Terrible customer service. Terrible policies.

I sold a monitor and was encouraged to use their shipping label being assured that insurance will cover the cost of my item if something goes wrong. I even had it packed at the UPS drop off by the staff there.

It's a total scam and there for marketing purposes. You won't get help and they will be less than truthful describing how you packed the item and then sy you should of done this or that. There's basically nothing you can do that's right. You could have all the packing in the world wrapped around your item and they will say it's still not enough.

They will also downplay the steps you took to secure the item for shipment.

Just don't do it. I'm in the middle of reporting them to the State Attorney General's Office. I suggest anyone else being screwed over by this company do the same.