Mercari

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I have set my case up on the web. I am beyond disgusted with the lack of professionalism, consumer care or just concern. This was either a scam, or a very stupid seller that sent a horribly packaged box, with minimal tape to ups and later usps, uninsured ($760!) so neither carried will cover the missing item. 14 employees have just pushed this around, nobody cared and MERCARI rated the seller! Telling me no refund. BS!💩💥

I have been a member over Mercari for several years and have generally been a satisfied user until recently. In my last 3 purchases over the last month and a half I have had issues with two of them that their customer service has been inept at addressing. For the first of the two orders that had issues my item arrived damaged i immediately reached out to Mercari about this but they failed to respond within the 72 hour window they provide buyers to report and handle an issue. I was seeking a partial refund as the order had been a set and most of the set had been alright. But they failed to respond and I had to bring PayPals customer support in before they even attempted to rectify the issue. The second order I had an issue with involved a seller that I was unaware was using a stock image. Mercari does not allow the use of just stock images per their own policies. When I submitted a request to return the item they denied my request and did not allow me to rate that seller to warn others about this sellers practices that breaks Mercari's own policies. Mercari customer support, while more responsive than the first transaction I had issue with, has been less than helpful. I have asked them five separate times to explain how a listing using stock photos which they don't allow is consider "as described" and they have failed each and every time asked to answer that question. I will no longer be selling or shopping on Mercari and I would advise any who continue to use their services to beware as they don't have their customers best interests in mind and go against their own policies.

This is to warn buyers before making a purchase to be aware that Mercari will sell expired products. Mercari sold an expired body oil, and I have been trying to request a refund, but they kept giving me the runaround. I had bought the same oil from Marshalls and eBay, and I did not have any issues; it was one thing that they sold an expired product, but refusing to refund the money was another level. This is my first, and it will be my last patronizing Mercari.

I have been a seller on the Mercari platform for 7 years with over 1200 reviews and a five-star rating. Mercari denied my payout for a Kate Spade wallet sold on their platform on July 3,2024, for $55. I dropped off the package at my local post office on July 6,2024. Due to a USPS error, the package was not scanned immediately and was subsequently lost. As a result, the buyer cancelled the order on July 18,2024, due to the delay. However, on August 6,2024, the package was scanned at a location an hour away from where I originally dropped it off, and on August 12,2024, the buyer contacted me to confirm that the item had been delivered.

Mercari has denied my request for a payout, claiming that I shipped the item after the order was cancelled. This is incorrect and impossible, as I shipped the item well before the cancellation date. According to Mercari's own policy, a seller should receive payment if the transaction was cancelled by Mercari or the buyer, the seller confirms they shipped the item by hitting "confirm" on Mercari, and the seller has not been reimbursed through Mercari shipping protection. My case meets all of these criteria.

The delay in scanning and delivery was due to an error by USPS, which was beyond my control. The tracking information showing a scan on August 6 does not reflect the actual shipping date, but rather when USPS found and scanned the lost package. This is a breach of contract!

My order just never showed up even after getting a tracking number and customer service was basically saying not our problem message the seller. This is why I deal with Amazon because if there is a problem they handle it!

This is the most fraudulent Market Place online. They are actually in with the scammers. They dont policee them and they dont protect the buyers. And when you are scammed they dont put in any effort to investigate and dont want to refund you. You have to go through your credit card company. They have sellers scamming. Who will send you tracking but meanwhile ship a dummy to a a different address and you will get a notification as delivered. Then Mercari will tell you it was delivered so they can't do nothing about it. Meanwhile USPS has a policy they won't tell you where it was delivered to and Mercari won't even tell you the address of delivery but instead tell you it was delivered and we are closing our case. Bottom line is dont bother buying or selling with this fraudulent market Place

I am absolutely done with Mercari. They have HORRENDOUS customer service and this is the last time I will be getting STOLE from. There have been numerous occasions where I will mail a package out and get a notification that an extra THIRTY-FIVE DOLLARS is taken out of my account for a shipping adjustment that is FALSE. Please tell me how a lightweight cotton shirt weighs 9 pounds? When I dispute something so ridiculous to Mercari they tell me USPS is right and basically too bad.

Purchased a Prada Wallet from mercari.com, paid but never received the merchandise, my inquiries for help was ignored. Don't throw away your hard earned money on this SCAM website

Unable to make returns, unable to leave reviews for a seller. Seller didn't return messages, waited days and then mailed the item anyway as I was frantically trying to cancel. First and only experience with this company. And 100% the last. Lesson learned.

MERCARI LIED!
I purchased a jacket on Mercari and I received it the jacket was shedding and falling apart I sent a pictures to Mercari as soon as I got the jacket in the mail the jacket was falling apart I sent them five or six pictures they never responded in one to two days like they say they were They denied my case and told me that my case doesn't apply to their rules then I sent them a regular email from my email and they tried to tell me that they had told me to send more pictures within 24 hours and that I didn't do it they never sent me a message like that just be careful on this website There is a lot of retail theft going on with companies. I had to make a chargeback with my credit card and I filed a complaint with the Better Business Bureau too

Buyer BEWARE! I just purchased a bathing suit that was NWT. The suit arrived with discoloration and was defective. Mercari did not refund my money or allow me to return the defective bathing suit. They said, it was "as described." This is horrific and as far as I am concerned, theft. Shame on them and the seller that shipped this to me!

Do to their new policy of charging the buyer so many fees the site has become unusable, I purchased a coin for originally 399.00 after service fees and shipping and payment processing fees the total comes to 495.00. Now why you someone continue to buy from them they charge 2.9% and the payment processing fee isn't standard either its based off price of items. The site is littered with counterfeits also, you can report them but it does no good. Its a shame the greed that's came from the company, I've made arund 190 purchases from the site but no longer.

I have tried to sell with mercari multiple times and every time something happens and then I'm left out of money. I shipped a item then it was canceled so the person recieved the item and got their money back. Mercari would not reimburse me. The last one I shipped it came in damaged and mercari would not help so I'm out. They can't stay in business much longer

Buyer beware! If you experience ANY difficulty with a purchase, it's next to impossible to get resolution! I bought a Glo Lit teeth whitening tool that simply did not work. Even tried the manufacturer's troubleshooting tips before attempting a return. First, you have only 72 HOURS! To request a return -- completely ridiculous return window -- and their return process requires 8 photos (which, in my case, proved nothing; there's no option to upload the video I took demonstrating that the device didn't work). Never again. I've deleted the app from my phone!

Be very careful with the Mercari platform itself when buying or selling.

The company's A.I. Bot scans ads and transactions for activity that could be 'construed' as a violation thus prohibited conduct.

The system will then simply shut-down your account and attempt to freeze your funds.
- Escalating the situation to a human/customer service has no bearing or influence at all.
- It almost seems like this is one of Mercari's revenue streams is to shut-down account and keep your funds.

I highly recommend using other well known and trustworthy platforms instead.

So Mercari has changed their pricing structure to now charge the buyer with ALL fees, leaving the seller to reap all the benefits! Trying to purchase a $110.00 wig m. With all the fees attached, including what the sellers percentage used to be, results in a whopping $154.00 purchase! I absolutely ludicrous! Reaching out to customer service and my response is, "we have millions of happy customers". Right, in your dreams. My last purchase was a wig that was listed as brand new. Came with tags REATTACHED AND DEFINITELY WORN. Had a horrible smell and of course it was just before they changed their return policy back to allowing returns! NEVER, EVER, EVER AGAIN!

I tried to buy a laptop on Mercari. Seller tried to scam me and sent box of junk, it's now been 12 days since I returned the item and Mercari is still holding my money, they won't tell me.when they will be processing the refund. They are just holding my money for no reason. Their supervisors won't tell me more and has been extremely rude

Do not buy from them. I received a damage $120 item and they are refusing to refund me cause at first I try to return it due to it sized and didn't fully unwrap the item cause I was being nice to seller. I believe the seller knew this and wrap it up extra now Mercari is a accomplice in this situation. I showed the proof

The people that operate Mercari can chalk themselves up as less than human. Even when communication between buyers and sellers is legitimate and Mercari stands to gain a large payout from a sale they will delete messages. Conversations can't take place in depth there at all. Their selling and shipping rates are some of the highest. Complete garbage platform. Screenshot for proof. They delete anything they don't like.

Mercari's customer service policies are absolutely ridiculous and their claims to be a sustainable company are also highly questionable. I had a very bulky item arrive damaged because of the seller's fault. I offered to accept a small refund, even in store credit, in order to replace the part that was broken. I argued with customer service that the refund I was requesting was a lot less than Mercari would have to pay to refund me my original shipping costs + ship item back to seller. On top of that, I was returning a broken item to the seller, who would have to invest to repair the item, or throw it away.

My solution was perfect for all of us, but they provide "no partial refunds". BS policy, IMO. Never buying again from them, one of the reasons I buy second hand is to feel good about the planet, I don't want broken 45 Lbs items being shipped back and forth