I am a very good customer of Macy's. I ordered a few items for xmas and 2 of the items were returned because they were damaged in transit. Both item were shipped in a plastic bag with no protection whatsoever. This has happen in the past and I must say it happens with most retail companies. The people that work at these organizations are improperly trained or really just do not care.The cost of shipping the items back and forth is expensive not to mention the loss incurred by the damaged product. I never received my credit back after the item was returned and the Macy's site acknowledges that they have received the item back. Well after speaking to 3 different people who work in another country and have no grasp of the english language, it been 3 weeks and still no refund. Macy's will eventually go out of business because they have no idea on what they are doing. Poor customer service and poor training of their employees is actually costing them more money than they are saving by having outside company handle their business affairs. Attached is a photo of a cookware item that was shipped in a plastic bags without any protection and they expect that the gorillas at Fedex and UPS will handle each item with tender care. Then every month you get survey asking you on how they did but never responding to your comments. Like they really care!