Mercari

WARNING ALL OTHERS.

Seller named: beeautyinlife

Stupid seller cancelled my purchase without notice. Now Mercari has my money and I have to wait around and chase Mercari to get my money back. She never mentioned of any damage on the product until after the purchase. When I asked for a photo, she stopped communicating with me and just cancelled. Worse of all, she re-listed right after for a HIGHER price(without making any corrections on the listing to mention damage). Wtf? When I looked at her records, she had dozens of cancelled transactions.

The app doesn't allow buyers to leave negative reviews after a cancelled order which is stupid you can't warn others.

Seller should be banned from the app. Flag her account! Why is Mercari still allowing her to sell on their platform? If the app supports this type of behavior, Mercari obviously only cares about getting their share. They'll side with whatever is beneficial to them. They don't give a $#*! about BOTH buyers and sellers. Their response is always general answers that doesn't do $#*! to solve your problem.

Don't buy anything from this horrible seller. This is the worse app I have ever used. PERIOD. Run. Save your the headache. Trust me, not worth it.

Don't buy from mercari I purchased one time from them someone tried to sell me some quote advertised rose and gold size 7 Doc Martens they arrived pewter Chrome size 6 clearly says size 6 on the label tongue of the boot the seller refuse to respond to my questions about why she did this and mercari delayed responding to me a week or more after several emails with photos sighting excuses that I waited to pass the three days to contact them and I did not contacted them immediately the day I got them and also lying about other things such as not being able to open heic formatted photos from my phone which is what all phones phones use and photos making excuses as to why they won't refund the money and giving me a huge household save yourself a headache and do not purchase from mercari I've had no problems with Poshmark or eBay

I'm reviewing as a seller. I found this and figured it'd be a good way to sell my items faster since I have them listed on eBay and Poshmark. Unlike the two other platforms, Mercari doesn't allow listing items from the desktop computer. I don't get why. I would have to transfer images to my phone just to upload on the app. It also won't let me copy and paste product titles or descriptions. Then the app refreshes too quickly, that when I upload images and leave the app to get more information, the app closes the "listing" window. Plus, this would just encourage sellers to make errors since it's hard to work with the small device, at least in my opinion.

You can only upload FOUR images of your item! FOUR is not enough. I would say the low fees and shipping options are the only reason why it's better than Poshmark. Only allowing four images is definitely going to encourage problems with potential buyers. They won't get the idea of an item just from four measly pictures. Sorry, but I rather not risk having every other problem everyone else here seems to have. Mercari has potentials but some of these things need to change.

I purchased a so call "Saffiana leather Furla bag" I went to request a refund as the bag is fake. The material feels like a sort of PVC material, parts of the bag are glued and not sewn, the stitching is off, there is no tag or I.D. number, all of these things scream "knock off." However, it was listed as it was a "Furla Saffiano leather bag." The site will not allow you to complain at all. I go through all of the steps and it will not let you submit any type of criticism. The only box it will allow you to check is the "I received the package and accept the item." If you do Not submit a review, it will submit it for you and you can Not complain or get a refund. "SCAM!" This site is a scam, I am out money, Mecari sit has no human contact. The site will not even allow me to email them. No phone number to call them either. Do Not use this site to buy anything!

Today was my first time using Mercari, and it'll be the very last time too. I tried to buy an item that I found listed on Mercari through Google, and in order to buy it I opened a Mercari account for the first time. Mercari has a make offer function and I thought the listing price was high so I made an offer that was $10 lower than listing. The seller accepted my offer, but after the seller accepted the offer, the transaction actually failed. The seller wrote me and told me this has happened to her multiple times; when people made offers and she accepted, the transaction would for some weird reason fall through. So I just decided to try again. But when I was trying to make the offer again, I saw that it had been advertised on the items page that an offer had been made and that it failed, and suddenly this item was in two other people's carts. (Mercari must've notified these people who were watching this item about this failed transaction of mine, so suddenly everyone was trying to buy it.) So instead of trying to submit the offer again and losing it while waiting for the seller to respond, I just paid full price. This whole experience was STUPID! It sounds to me like there's a giant flaw in the system. Why would you provide a make offer function if it doesn't work? Are you intentionally trying to sabotage the buyers' success so you can create opportunities for the item to sell better? Well good job, you may have made this item sell at full price, Mercari, but you lost me as a customer FOREVER! I'm definitely going back to eBay and NEVER coming back to Mercari again!

I was just told by Mercari, that I am not allowed to sell genuine US minted silver eagle coins, minted in the United States, and they are also certified as genuine by reputable coin certification agencies like PCGS and NGC. I do not know why any US American would continue to use Mercari, knowing that it's banning the sale of genuine US minted coins. American silver eagles are as American as baseball and apple pie. I was shocked.

THEY ARE A COMPLETE JOKE. I HAD ORDERED SOMETHING SIMPLE TO SHIP. I ORDERED THIS ON 2-20 today is 3-6. I tell them there's no tracking no updates they told me their policy is to wait 30 days. They will not give me my money back. I have messaged the seller they will not answer. I even reported them nothing came of it. I extremely pissed and I have reported them to BBB not that it will do any good either

Using Mercari is a nightmare. Many of the things you need to do can only be done on the app, which is not intuitive at all. After cycling through the same screens over and over for at least 8 cycles under the guise of security measures, I was finally able to log on and place an order. After two weeks the order had not shipped, even though I was charged immediately. I tried to contact the seller, but I couldn't receive my authentication text because my phone number had been tied to the wrong account. When I finally got that fixed, I contacted the seller to find out when my item would ship. Nothing. No contact. Crickets for a week. I finally tried again to get into my account and cancel the order only to be directed to use the app. You can't do anything on a regular web browser, it seems. Even when Mercari sends an email with a link to take some action, it can't be done because the web version has almost no useful features. That may be fine for those born in the 21st century who live on their phones and tablets, but I'm much more comfortable using my laptop, so when it comes to using Mercari in general, I'm forced onto a tiny screen with a poor user interface. I've now gotten through the hoops to request a cancellation for my unshipped item, and so I wait. No help so far from Mercari's so-called support, so I don't think there is any actual buyer protection. Even if I find a killer price on an item, I won't try to use Mercari to purchase it. The platform simply isn't worth the headaches, and I don't appreciate paying for items that I will never receive.

Of all the orders I have ordered I typically have not had too many issues but over the course of 8 months 3 of the orders I have purchased have been frustrating. One order from June of 22 the seller sent wrong Item, I know what I bought and what description section says, I tried to message seller and no response… then in November of 22 I offered an amount for a set of hair products the seller accepted offer and then never sent order, now am dealing with another order that the seller only sent one correct item, description section says one thing and never sent part of the order. When I messaged her she says sorry for the mistake and has the item but never offered to send, then when I ask her if she plans to send that item she says she needs my address and typically can't create a shipping label without my purchasing something else, are you kidding me? It's your problem seller not mine, figure it out…. It's not hard go to the post office or UPS, write my address on the envelope and they will print label…. So over this app…. Will not be using anymore… too many issues and stress just to get the items you order.

This sight is a complete joke. Ordered some headphones for my son's bday as they were $90 here and I wanted to get them fast as they claimed to be new and only had one pair available. Well I didn't open the box as they were a gift. Gave to my son this weekend and they were scratched, full of dirt around padding on ear part w/ hair on them and surprise they don't work. Here's the best! You have 3 days to return and if you don't they even write a review for you. So the reviews you see are fake read message below to verifying this. Here's another thing. Had to get a new pair from Wal-Mart. Look at the difference. They are not even real! If you have money to waste order here. Shame on them! Scammers! Watch this guy will change his profile cause I'm calling him out. Karma is ugly. You do dirty. You get dirty. Hope it hits him in his pocket book like it did mine. I'm not adding my proof of purchase info. There's your proof I ordered. Hope my bank handles it and he never gets away with it again. I will be going to the BBB. I'm not stopping. This is wrong!

Been using my car for well over a year never any problems hundred percent positive feedback I've sold and purchased out of the blue today they told me my account was suspended due to suspicious buying okay what is suspicious because I bought something that is a little more than what I usually buy I don't know and you can't speak to anybody of course on top of that I had a ballance they will not let me get now two point blank they still make money and I have been looking into this and they have stole hundreds and hundreds of people's money and done the same thing I will be looking into a class action lawsuit at this point for those of you still usually app and liking it make sure you transfer your balance as soon as possible because they will revoke your privileges the first chance they get which doesn't make sense considering we are how they make money buyers and sellers beware take heed to what others have said

Purchased an $80 dollar item. Due to mercari's policy, you aren't allowed to see or request tracking info for 3 days after items ship. But if you dont contact them to get tracking then you can't get a refund when item arrives. Once the item arrives you have 2 days to rate the seller to complete the transaction, OR THEY RATE THEM FOR YOU. There was no update on the shipping, no tracking. I asked the seller, no response, then this morning, I got 5 emails in a row, just minutes apart minute apart"order delivered" "rder shipped" "c"plete transaction" "tr"saction complete" In that order. I was scammed. Item never arrived and Mercari said "we "n give you 5% off a $20 purchase for your $80 + tax and shipping loss.

Terrible website and terrible experience. My first sale, I sent out a 4K blu-ray, but I didn't get a tracking number because I wasn't offered that option at the post office. The buyer said that he never got the package and that the tracking number didn't work (it was a receipt number). So because the buyer won't rate me, my transaction was cancelled, and the buyer got my item for free. If you don't get a tracking number, you will be screwed and taken advantage of! Don't sell with these guys! I reported my problem, and a customer service representative scolded me and said that this was my last warning and that if I didn't use tracking numbers going forward that they were going to revoke my ability to sell. Well, I'm canceling all of my listings and never selling here again! It's a freakin' joke!

I am so mad that they don't allow you to leave bad ratings for sellers. It's great for the sellers, they can often do whatever they want. I have had multiple sellers cancel my orders for no reason - order canceled means no rating. I had a seller ship me a box of breakable items - half broke in transit because she put them into a thin plastic bag with a paper bag from a wine bottle resting on top. On top of this, she also sent me items that had damage hidden from photos. They thankfully approved the return, but as soon as it was shipped out, they just cancel the transaction so I can't leave a rating.

How am I supposed to trust buying on a site when I have no way of reading reviews to see if sellers have a history of issues. I understand bad sellers aren't their fault, but to let them get away with it with no repercussions is 100% Mercari's fault. I would much rather buy from a site where I can see more info on past sales.

That's great that they take care of their sellers, but without buyers they aren't going to make it. I spent hundreds on their app and won't do a penny more.

I tried Mercari for the first time when I saw an item that was new that I had been looking for. The seller was quick to answer my questions and post new pictures so I knew the item was real and new. The price was fair and I got the item in a timely manner- they mailed the next day. I was very lucky, and I got what I wanted. The site uses the USPS- which is bad- that alone will keep me from shopping there. The seller was great, but Mercari would not give me the 10% off as advertised because they want you to use the app that does not work. I want my 10% and mercari won't give it to me, so I will not be returning to the site. Secondly, unlike poshmark and ebay, there is no zoom feature. That is the easiest feature to have- mercari does not have it because they dont want you to examine the products close up. I can see how a sale can go really wrong on this site. You would need to know the seller to be sure of what you are getting. Buyers could get over on a seller as well- as I have seen via these complaints.

There is no way to speak with, or send an email to, a human at this company to dispute a purchase (in my case, an expensive used Bose CD-player/radio that was erroneously reported to be in perfect working condition but that showed itself to be nonfunctional/unreliable with regard to its CD-playing capabilities soon after its two-days-of-delivery deadline). Give me a break! This is an electronics item and cannot be known to be defect-free immediately. After playing a CD all the way through during what seemed to be a normal episode within the first two days, it subsequently became clear soon after then that one cannot skip tracks forward or backward -- furthermore, after attempting to do so, CDs often would not even play in a straightforward mode; that is, when not attempting to move through tracks. Unfortunately for me, this defect in functionality did not present itself until a day or two past the two-day time limit, as I have been incredibly busy caring for my parents during this global pandemic crisis. And, frankly, it didn't even occur to me, once the radio and straightforward CD-playing functions were quickly established, that I would need to spend time double-checking the skip-tracks functions. What a bizarre way in which such a device would be broken! Because of this unreasonable "expiration date," I am powerless to take any action for a refund, and am now out about $200. As I said, I am very, very unhappy! Never again.