Mercari

I have been on Mercari since mid July of this year (2018) I have had many sales and am very satisfied with the customer service from Mercari. I have done very well selling lots of different items. I have made several purchases as well, and am very satisfied from my experiences from purchasing on Mercari as well. I know a lot of people criticize Mercari for various reasons, but overall, I find it better than ebay since the fees are so reasonable, and I can sell my stuff that I don't need anymore much easier than other websites or apps. I LOVE MERCARI, and hopefully I can continue to use this site for selling and buying. THANKS MERCARI!

Advertised an immaculate I phone send pictures to buyer I sent it first class recorded delivery costing £7,45 the buyer insisted the screen was making a sound but it was like new immediately Mercari took on board the buyer saying it wasn't as advertised this was 10 days ago still no phone back apparently been delayed with my Hermes so much be lost the p&p already and they have refunded the buyer without any input off this being returned and inspected by me so he could have put a pkt of fags in it nobody checked but he's been refunded no phone number just talking to faceless people no support nothing will never ever use this horrendous site again beware people do not send anything of value via this selling site you may never see it again as I'm still waiting

I mostly sell on Mercari and rarely buy. I don't sell anything with real value because I'm terrified based on reviews to get scammed. My biggest issues are really the changes to the app in the last year or so. First, shipping keeps getting higher and higher, which I know isn't completely their fault but other platforms I sell on haven't gone up this much. They make you pay 2$ to withdraw money if you have less than 10$, which sucks because I've been selling considerably less over the past year and don't always know how long it will take me to get to 10$. They now make your items inactive after a ridiculously short amount of time, and it takes extra work to activate them again (especially if you have a lot). It's near impossible to get a hold of someone with the company. I do like how they now automatically rate you if your buyer didn't within 3 days, so that is good. I'm giving it a 3 because I've never had any major issues but over time this service seems to have progressively gotten worse and harder to sell on instead of better.

Trash customer support, absolutely $#*!ed people working the service...the sellers seem nice though for what it is worth. Just $#*!ing pray you don't have to experience 3 $#*!ING DAYS OF RADIO SILENCE FROM THEIR SUPPORT. God id suggest Craigslist over this app...and that is a $#*!ing $#*!hole these days.

Recently bought a BluRay set on this site that turned out to be counterfeit - When I contacted the company about this it turned into a comedy routine in which every picture or detail I sent them via email was answered with... requests for more pictures and more details. I've never experienced anything like it - You think that when you tell a major online retailer that someone on their site is violating copyright law they'd be eager to take the bogus merch back and give you a refund? Not Mercari. And despite their supposedly having offices in the U.S., I don't think their customer service offices are based here. In fact, I suspect that the email customer service system is actually an AI program designed to exasperate anyone who has a complaint. I've never experienced anything like it before and hopefully never will again - I haven't gotten my money back, but I did use PayPal when ordering and they're usually good about refunds when it comes to stuff like this. Let's hope. I'll close with a warning: no matter how desperate you might be for a good deal, Mercari should be avoided at all costs. I'll never order from them again. PERIOD.

I was a seller on Mercari and was the recipient of unsubstantiated, one sided accusations from the company. I was messaged that they were cancelling my account because I was selling inauthentic merchandise. This was completely false, I am a busy professional with way too many new handbags in my closet and decided to thin out my collection. All of my bags were purchased by me and still had price tags on them. I sold one handbag and received an immediate five star review from my buyer. The next thing I knew this bizarre, unwarranted message came through accusing me of carrying inauthentic merchandise - the company was unwilling to give any explanation for their accusation - despite many requests by me for more information.
To add insult to injury Mercari would not pay me for my single sale. First they claimed I had given them an incorrect bank account number then they changed their story and said that I hadn't complied with their verification process. They would send responses to my numerous requests for payment written in incoherent word soup.
My hands are tied, I'm up against a multimillion dollar company who doesn't care about honesty, integrity or customer service. I'm going to file complaints with the FTC and BBB and any online platform I can find but I know it's not going to get me personal closure from this corrupt company.

Mercari is a total scam! It is a waste of money! I didn't not receive the item I purchased. After looking at the pictures and researching the item I decided to make the purchase. Upon receiving it is the wrong item and Mercari did not accept my return. DO NOT LET THESE PEOPLE TAKE YOUR MONEY! If I had read these reviews before I would have not considered buying this website. DONT EVEN TAKE CHANCE. ITS SO SAD that they also advertise luxury bags at a high cost and their customer service is no service.

Where do I begin. The fees are insane, and both the seller and buyer are charged a ridiculous fee, the whole app and site are designed to trap users into their platform so they can get their money. They don't care about customer safety. Bots actively monitor chats and flag anything they think could potentially cost them money. All other markets warn you that you won't be protected should you venture outside the safety of their market but they understand if users feel safe they will shy away from fees simply to make a few extra dollars and accept the risk that comes with that, and that's on the user. Mercari will ban you for even mentioning going somewhere else with less fees or even for requesting more pictures of the product before purchase. Sellers have to overcharge for their products simply to make ends meet on this platform, I constantly see things sold that when I check on amazon, you can buy for 10-15$ less than the Mercari pricing, but they have to overcharge or they lose out. It's a sad market and they deploy tricks and tactics to keep users coming back. Coupons, credits, deals, etc... None of the other marketplaces need these shady tactics because they are solid platforms and are reasonable and respect their users. If I could leave zero stars I would.

I have been selling on this app for almost 2 years with over 2400 (that's right. 2 thousand and 4 hundred) positive ratings. I worked very hard. My response time is less than 60 seconds and I ship daily. However, with the recent March 2017 update, this changed entirely. New listings will NOT show up on the general search page or home page. I listed something for sale and checked it a few hours later, I couldn't find it. I used my friend's phone to search it and nothing. Even after I filtered down to the specific model, color, size, brand, and etc, NOTHING. I contacted customer service via email (they don't have a number for people to call) to find out why. They told me that they recently implemented something new "to prevent crowding" as they call it. This really sucks. No one will buy from me if they can't see my listings. This feature reduced my sales by 90%. This is one huge step backward. Mercari had A LOT OF issues, I didn't complain because it was FREE to sell. Now, they charge sellers 10% selling fee. Hopefully, enough people will complain about it and they will go back to the way it was or something different. Because if enough sellers leave, it will effect them as well. If you are thinking about selling on this platform, just beware of this feature. IT'S SO BAD. I have already moved on to other selling platforms because I need to move products everyday. A large chunk of my income is depended on it. Until they change this feature, I'm probably not gonna go back to them.

Love this site for selling or buying. I have sold over 100 items in two months, much more than I ever would on eBay. Mercari also has the lowest fee for selling out of all online selling stores. I had an issue with a scammer buyer and they actually got me my money! The buyers are Mercari are awesome as well not like the buyers from eBay. Though Mercari does have flaws they are a growing company that I think blew up too fast for them to keep up with at the time. It is getting much better and I never once had a problem with customer service. Calling may take a little longer than most but as I said they're a fast growing company this issue will be fixed sooner or later, but you can always email them as well. They respond quickly with an issues you have. Overall my favorite selling app, wish this site didn't get such a bad rep give them a chance to correct their mistakes and keep it moving. I got scammed on eBay for 350 dollars a month ago and I'm still in the process of getting that money returned. Not hating on eBay but to act like it is a much better selling site you're crazy. Mercari will keep improving if more have known about this site I probably would have sold over 200 items. So if you're a buyer looking for cheap goods download Mercari and give it a chance you won't be disappointed! All small independent sellers should try selling on this site, you won't get out sold by larger companies.

I purchased an Electric Ice Shaver from a Wall- - -, Researched ice shaver extensively prior to purchasing knew make and model right for me... Post said "New in box, never used - - supporting little people before a corporation I purchased this Upon receipt, the box had an orange upc sticker, particularly removed and many others on and removed. These stickers are on return items that go to pallet sale/auctions, I have seen many. Now I questioned "new" or "used". Did not want used concern's: germs, contaminants, health issue. I Immediately requested a return with all required pics, "had to open the box" and take the item out anyways for pic., "to many" emails later and about 16 pics of the item and box I was finally issued a return label. 24hours after shipping, I checked the status, to find a message from the seller, "calling me a liar, accusations about making a hasty purchase and making it difficult for his business"! I had to follow the policy not to message/ email the seller per customer service. "But the sellers can intimidate the buyers"! Per "his" message, "he has pics also" told me how I should return the item", which I had gotten from Customer Service already. I expect that he will dispute the return... beware Mercari does not have requirement on pallet items or how sellers treat buyers, get all
Details before any purchase. (I shortened sellers name to protect myself from retaliation and respect)

I have been selling on Mercari for several months now, having earned over 120 five star reviews, 100% customer satisfaction. I also made many purchases. Mercari decided to change their shipping policy, and listings automatically defaulted to seller paying shipping. I had an item on sale for $25.00 and my original posting was buyer pays shipping ($15.00, it was a large object). Because of the default I ended up making $7.50, having to pay the $15.00 myself. I have been in contact with Mercari multiple times, and have written negative reviews on other sites. I also filed a complaint with the Better Business Bureau. Mercari's response has always been they were sorry but unable to do anything, not taking responsibility and blaming me. I truly loved Mercari (was fed up with selling on eBay), but any company that refuses to resolve such a simple issue doesn't deserve my business. I pulled my remaining listings (dozens of them), and will no longer buy or sell on Mercari. If I can just steer one person away I'll feel better about it. They are greedy, do not care about sellers and any company willing to throw away many years of potential profits over a mere $15.00 refund seems on the road to self-destruct. I do not wish to hear a response from them, but their practice is to try and act like a caring company (they are not). It's tempting, but if you sell they will get you eventually.

Like many people, the pandemic has put a hurt on my finances - so I decided to clean out my closet full of luxury handbags, some shoes and jewelry. Everything was going great - real great. But, they make you pay $20.00 to authenticate handbags - and if you decline (because you know it's real) they will do everything in their power to nit-pick you off the site. For example: suddenly making your posts inactive or deciding something is lost in the mail and refunding a customer without talking to me! So rude! I was tracking the package in question - and it would have arrived late - but just how the USPS works at the moment - not at all. It was wonderful UNTIL it wasn't. At the moment I hope everyone stops selling there. As a seller can't reach out & speak to anyone - so you're left with a dictator-style situation. Sorry. I like a democratic company where I can at least reach out and talk and see what we can do together to warrant whatever problems arise - but no. It's Hitler - or nothing at all. Good riddance! I used to love this app - now I detest it.

I'm disabled, which is why I used Mercari. I purchased an item for less than 10.00. It arrived broken. The Seller used almost no bubble wrap to wrap breakables and then mailed them in a thin plastic mailer. I documented everything to Mercari with pictures. Their decision was that I had to return the item in 3 days before getting my money back. I explained repeatedly this was punishing me as I do not drive, have a life threatening illness, do not own a printer and was a new resident of the state I'm currently in and know no one yet. Mercari kept telling me to find a friend, a neighbor, etc. I don't know about you but I don't typically appreciate a new person moving in contacting me to do me a favor before they even know me and I them. The world can be dangerous! Mercari said it was a "rule" and if not returned, they would release funds to the Seller who should have known how to mail something properly and didn't. She didn't have to do anything! And no amount of asking Mercari to look at people's circumstances mattered. Stock answer-- it's the rule. Sick or dying, too bad. They care not! I thought they could at least make some decisions based on intelligent thought and reasoning. They treat handicapped customers atrociously!

I made a purchase and the seller only sent part of my order which was for $450 when I complained Mercari went ahead and automatically give the seller a positive rating then completed the transaction with no resolution by the seller to complete my order, then closed it all down as if it was all good. They do not protect the interest of the seller in any way at all and have arbitrary timelines that progress a sale even if there is a need for resolution by the seller. DO NOT USE THEM!