Mercari

Mercari ran a campaign for sellers to list 30 items in one week to obtain a $20.00 coupon towards a $50.00 Mercari purchase. However, it was a trap for Sellers because Mercari then FROZE the accounts for UNUSUAL ACTIVITY. Now mercari is holding the money of the sellers until a Government issued Photo Id is provided to Mercari. Everyone knows that a Government Id is code for IDENTITY THEFT. If you sell on Mercari take out your money every day, even it is less than $100.00. Mercari is holding the monies from Sellers Accounts and God only knows when they will release it.
Do not sell on Mercari, Do not buy on Mercari. If is walks like a duck and quacks like a duck it is therefore a duck. A dishonest market place.

Constant messages of advertising. So much pushing that it's pushing me away from buying anything. Other then that the site is good and I like the payment options, fair fees.

Don't sell much here! They decide your product is against their standards and keep your money. No action to review. Ask for receipts and stuff the is personal business information

If I could give Mercari a negative rating I would. People especially buyers should be warned of Mercari. After buying on Mercari, Inc. for almost two months it is easy to see they side on the side of the seller. If you are a buyer, you're nothing. I tried to close my account today but because I have a transaction in progress I can't. My order was paid for on 6/25/23, two weeks ago. For my last two Mercari tranactions they had to send reminders to the sellers to ship my order. This last order was a Hollister jacket that cost $24. Shipping was $12.30 by UPS Ground. When I learned seller was using UPS I told her she could ship by USPS Priority Mail for $7.99 and that I would receive my order in three days. She refused and shipped my order three days later on 6/28/23.11 days later on 7/8/23 and I sit here without my order. UPS will only deal with the shipper, not the recipient. They have a new phone system in place so now it's even harder to get connected to a live body. If you don't say the right words the system automatically hangs up on you. When I reached out to Mercari their response was wait until July 28 or over one month from the date of purchase, i.e., June 25. Had this been eBay, PoshMark or Etsy they would never have allowed this to happen and certainly not expected me to wait a full month. In closing, if you don't mind waiting three days until your order ships, paying $12.30 for shipping and waiting 11 days for your purchase then by all means shop on Mercari. My order finally arrived today. Incredibly the seller has a high feedback rating. Nice wrap job.

Mercari is not up to par with Amazon and eBay because they don't want to make a commitment for good customer service, for they never answer the phones or return messages on their voice mail, but they do have email support, but their answers are very general and vague, and they will not make an effort to solve customers concerns, for they have a problem with PayPal and most of the time PayPal does not work on their platform, and they have no interest in contacting PayPal to Rectify their problem, and they will surprise you with last second Verify of credit cards when making a sale, for why not verify the credit card before there is a sale, not in between an offer which delays the sale because they take their time sending temporally deposits to your credit card, for it's just poor customer service all around from this company which they could care less to Rectify.

Bought a "new" item that ended up received a clearly used item.

I contacted the seller asking for a return. No response.

I tried to set up a return, The Mercari system would NOT let me. It stated 3 days must pass first.

After 3 days, I was told by Mercari since 3 days passed, no returns AND seller gets automatic positive feedback. WTH!

THIS IS A CLASSIC BAIT AND SWITCH SCAM RUN THE THE SELLER AND MERCARI!

AVOID AT ALL COSTS!

I wish I would have researched Mercari before making a purchase, I would have never done it if I had known about their ridiculous return policy. DO NOT BUY ANYTHING FROM THIS PLATFORM. I purchased a set of food processor blades and when I received them they were the wrong size so obviously, I cannot use them, I reached out to Mercari and requested a return and they denied my request because the wrong size isn't a good enough reason for a return. RIDICULOUS

I bought an item from "Vanessa" in MA. She didn't ship for several days and I sent her a msg. She said she had a family emergency, which of course, I would understand. She then said a few days later she was shipping with a few extra ornaments. She then didn't ship and a few days later after I asked for tracking info (bc we have a lot of porch pirates where I live) she msgd and said her dad had died and she would have the money to ship ornaments plus one extra ornament (after she previously said she was already shipping several days before). I sent my condolences and she THEN offered to reimburse me and still send the ornaments. I declined and asked that she just send what I felt like was a fair transaction, as well as the tracking info. She then INSISTED on sending and said she was shipping that day. It's been a couple of weeks now and Mercari is no help. She had good reviews except for one three star but looking back she's had 14 cancellations since im nine mos. I'm certain she's cross posting and the story about her dad was a load of horse sh*t, equivalent to Mercari's support in the matter. She should be banned. Ridiculous.

I HATE MERCARI WITH A BURNING PASSION. I TOLD them that someone was trying to return my dress in a condition I did NOT mail it in. OF COURSE, they approved the return. I was then told my dress would ship back to me. The tracking information said I should have received the item, but I never did! I am so incredibly upset because mercari said there was nothing they could do about it. They better make this right. They don't answer my calls. I have photos of the dress in perfect condition. The person who tried returning magically stopped responding to my messages once the return went through. I would sue them if i could. NEVER USE THIS SITE. IT IS A SCAM!

I have been an avid jewelry buyer on mercari for years, having purchased over 30k worth of transactions. Until recently I've never had an issue with returns and buyer protection.
I recently purchased a bracelet labeled as 18k which arrived damaged and not authentic. I submitted a return claim and was told since I tested the item that the damage I submitted the return for was actually caused by me.
I submitted a complaint to BBB only to be told they still claim I caused the damage I opened the return about, luckily I found the damage in the original listing which was undisclosed and uploaded this to BBB.
Avoid buying high end jewelry on this platform, if you claim it is fake they will say prove it. If you test it they will then claim you tampered with it and refuse the refund. All over keeping $30 or risking seller trying to get paid for item.
I've reached out to my credit card company for resolution

Bought a wax warmer from a seller who had a decent rating a week after I paid they still had not sent out the item. Finally decided to cancel the purchase and a week later I still have NOT received a refund. They have NO direct communication for buyers. If I where you I would NEVER buy ANYTHING from Mercari. It's a scam web sight with little to NO oversight.

Mercari has a rating policy that claims their ratings "create trust and transparency in the marketplace". This is a blatant lie directly from Mercari. Facts are that Mercari allows false, untrue, negative ratings. Ratings in which a party may leave a negative rating which is a 100% false statement and Mercari will refuse to delete or edit said rating even though they have been provided with facts proving said rating is completely false.
Mercari also allows buyers to leave negative ratings on sellers accounts based on their experience with USPS or FedEx, which should not be allowed since sellers have no control over shipping companies.

Mercari allows buyers to request "hold for pickup" directly from the shipping company which then prevents sellers from receiving their funds until 3 days after the buyer actually picks up the item, if they even do, with no regard to how long the item has been sitting at the pick up location. This can potentially prevent a seller from getting paid up to 30 days, if paid at all. Again, this is something sellers have no control over.

Bottom line, Mercari claims they have a policy of "trust and transparency", yet their business practices completely contradict their policy statement. They will gladly collect their fees from every transaction on a seller's item, yet refuse to uphold fair business practices when it comes to that same transaction that they have collected fees on. Proceed with caution when choosing Mercari as your selling platform. They definitely do not protect their sellers from whom they earn their income.

Customer service = an automated, generic computerized response to all/any complaints/issues you send in. It took them OVER 6 MONTHS to finally refund me for a counterfeit item! AND THATS ONLY BC I CONTACTED THE BBB! They have no phone #, won't give you their address or email, and are operated by computers- no humans are on the other end of their "support team!" They also allow their robots to delete listings as they please and freeze accounts in a random basis. I've lost credits and sales due to their corner-cutting practices. Stay away u less like to lose both money, time and patience...:-(( TWO BIG THUMBS DOWN!

So I looked online to to replace my Jabra Elite 75t Bluetooth headphone.
Quick google search brought up a pair of new ones still in package, so I purchased them.

Upon opening the package, something seemed wrong. Luckily I had my old pair still.
Comparing the two, the ones from a seller on Mercari weighed less, the LED was two colors, as opposed to the five from my old pair, they would not stop playing when being put in the case and upon closer examination, the colors, logo was different and small print was missing. The dead giveaway that these were counterfeit was that they would not connect to the proprietary app that Jabra offers.

I contacted support, they had me send photos, and I sent them comparing my old genuine set to the ones I got off their site. They e-mailed me prepaid postage, and I sent them back. It was strange though, the seller had a five-star rating.

I went to go write a review so other people could beware, but then I reread the return e-mail and it said that leaving a review, positive or negative, would initiate my money being released to the seller.

So the site is designed so that buyers can ONLY leave positive reviews. Hence the seller that sold me the counterfeit item had only five-star reviews.

I just feel sorry for the people who didn't have a genuine product to compare and still think they got the real product. Sucks for Jabra too, since now there are people out there that think the cheap knock off they got was the real deal.

TL; DR: Buyers with poor experiences are not able to leave a negative review since doing so would release their money to the seller.