Lindsay D.

Mercari has a rating policy that claims their ratings "create trust and transparency in the marketplace". This is a blatant lie directly from Mercari. Facts are that Mercari allows false, untrue, negative ratings. Ratings in which a party may leave a negative rating which is a 100% false statement and Mercari will refuse to delete or edit said rating even though they have been provided with facts proving said rating is completely false.
Mercari also allows buyers to leave negative ratings on sellers accounts based on their experience with USPS or FedEx, which should not be allowed since sellers have no control over shipping companies.

Mercari allows buyers to request "hold for pickup" directly from the shipping company which then prevents sellers from receiving their funds until 3 days after the buyer actually picks up the item, if they even do, with no regard to how long the item has been sitting at the pick up location. This can potentially prevent a seller from getting paid up to 30 days, if paid at all. Again, this is something sellers have no control over.

Bottom line, Mercari claims they have a policy of "trust and transparency", yet their business practices completely contradict their policy statement. They will gladly collect their fees from every transaction on a seller's item, yet refuse to uphold fair business practices when it comes to that same transaction that they have collected fees on. Proceed with caution when choosing Mercari as your selling platform. They definitely do not protect their sellers from whom they earn their income.