Mercari

Customer service is the WORST. They closed my account for nothing won't give anyone a chance to petition or explain the rules explicitly. I had posted a handbag and they immediately closed it. I had no idea it was against the rules to post a NON designer purse for sale.

I have been screwed a 2nd time. First time I returned bracelet and I paid $250 for it.
Now seller made a mistake and sent me someone else's order. I am screwed bc I just returned after 10 days (attending a funeral) Seller is not allowed to help and I am OUT $50 and they will not allow communication- it's like dealing with Communist China-they have deleted 3 of my attempts to communicate with the seller. I am out $300. With NO recourse. Buyer Beware!

I shipped out 2 $800 chandeliers both purchased for $300 on their site. It was completely wrapped in bubble wrap the full 2 inches, that UPS mandated and the box they had me buy from them in order to provide security. One was received perfectly. The other was damaged. Mercari STATES they provide a $200 insurance on your item in case of loss or damage in transit. And YET THEY refuse to follow it. Claiming it wasn't packaged correctly, yet the other was the same way and NOT broke. The receiver even stated, it was packaged correctly, and Mercari says we are both wrong and it's my loss to swallow.

Honestly, worst customer service. Explained 4x and they were confused. Plus they took so Looooong to respond. I was asking for a credit because of shipping and a credit for using their mobile app which I didn't see. Instead I got the phone number to UPS for tracking my package. I got no information about receiving any credit whether they can or cannot give it to me. It was the 1st time I used Mercari and it was very disappointing and frustrating.

Mercari accepted a return from a buyer claiming the items were not as described and damaged on arrival. The buyer then sends photos of just the items and conventionally doesn't take photos of the packing materials used. Mercari accepted the return under insufficient packing materials when there was ZERO proof without photos. All in all if you're a buyer wanting too return items just don't send pictures of packing materials it came with and they will refund you and screw the seller over!

I have tried to purchase 2 times with them. Both times unsuccessfully either you purchase and seller does not ship. Or the seller does not respond or says you have a problem with payment source. I messaged this seller many times with no response. I would not give them a credit card number I use paypal only. Never again! Go to poshmark

I purchased an item in very good condition, the label had no marks on it. When games arrived, not damaged in shipping, the label has dented lines all over the front label. I contacted Mercari & they said it does meet their criteria for a return item. Do not trust this website. Contacted paypal to get refund. 1st photo show game displayed in listing, front & rear label, the item I paid for. The 2nd,3rd, 4th & 5th picture is what I received. Marks all over the front label. Mercari said it doesn't meet their criteria for a return & refused refund. I disagree, the pictures of the item I paid for & received its not in very good condition. DO NOT TRUST MERCARI

This website does not deserve even one star. I bought a furby rocker from one of the sellers in Mercari. The item took two weeks to arrive and it was the wrong item. There is no place in the website to complain or contact the seller. It all comes to a dead end. I finally found a phone number (not in the website) but I was put on hold for a long time. First I wait time was 7 min, then increased to 10 min then "not available" then hang up on me. This website is a fraud and so suckish. I hope they go out of business soon!

This company is bs. They said they delivered my package I never got nothing so i notify them and also notify my paypal account and mecari had the nerves to send me a uncomfortable email. Im still havent got any issue resolve but a call fed ex for your package and for them to pay for it. So people if you order with them and don't receive your package they will only give you website credit or tell you call who ever delivered the package for them to give you the money.

Mercari specializes in vendors who pedal counterfeit wares. Purchased not one, but FIVE counterfeit items, shame on me for not waiting between purchase to arrive to see the actual quality/authenticity of the items purchased. This buyer was buttbit too many times. Word of advice, if you're purchasing any electronics, request the seller to send you the serial number and call the company to verify if that's an ACTUAL serial number for that product. Otherwise high likelihood they're peddling cheap crap for which you're overpaying for the privilege.

I sold a handbag to some scum bag. Two days later after the bag was delivered I got a message from Mercari saying the buyer requested a return and it was approved. Almost a week later my package was delivered except it wasnt my bag! The buyer put another cheap bag in the box and scammed me! Eventually I finally got in touch with mercari and guess what they did? NOT A $#*!ING THING! Now Im out $200. Do yourself a favor and stay away from this horrible site. Huge scam

They claim I was attempting to sell a prohibited item, I don't understand why my item was marked prohibited to begin with. I received the warnings, restricted account, and we're closing your account all within 12hrs. I put an inquiry in... 3 days later all it said was you were attempting to sell a prohibited item. He just gave me the information I already knew. Nothing else. This is frustrating. The only information you receive is from a pre-written generic email. No customer service skills exist.

I ordered a necklace for my wife. The picture of the item looked good on their site but did not portray the lack in quality. The company makes it very difficult to return an item & to create a return on their site was impossible. After several emails it was decided that I couldn't return the necklace.

I opened a return for an expensive item because it was not working properly. Return was approved, return label sent, and I shipped the package with the return label provided to me. Tracking shows the item delivered and now Mercari is trying to tell me that they won't refund me because I took more than 3 days to return the item, which I did not... They want me to go into the FedEx store and talk to a manager, which is completely irrelevant as I have tracking showing the item delivered. I have to open a dispute with my credit card company to get my money back. This company is a scam...