Margie M.

This is my first time ordering from this site. They have really nice clothing. The checkout is easy but I don't know if the items are gonna be here like promise and I don't know what the materials are gonna be like. I will come back for another review when the items got here :)

I AM WRITING THIS REVIEW TO MAKE OTHER BUYER AWARE OF BROOKSAE.COM SITE. THE DESIGNER SHOES ARE 50% OFF OR MORE AND IT'S TEMPTING. I DID GOT TEMPTED SADLY. I BOUGHT A PAIR OF BROOKS SHOES BACK IN MAY. I DID NOT KNOW THAT THEY ARE OUTSIDE THE COUNTRY BUT THEN I GOT THE STATEMENT FROM MY BANK AND I WAS CHARGED INTERNATIONAL FEE. I GOT SUSPICIOUS, SO I EMAILED THE SITE. NEVER HEARD BACK FROM THEM. I EMAILED PROBABLY 3 OR MORE TIMES BUT NEVER HEARD BACK FROM THEM. I GOT AN EMAIL FROM THE SITE 24HRS AFTER MY PURCHASE. I GUESS IT'S SUPPOSEDLY A RECEIPT? BUT THERE'S NO MENTION OF THE ITEM I BOUGHT. IT ONLY MENTIONED THE MONEY IT PAID TO. I GOT REALLY SUSPICIOUS THEN. I WENT TO MY BANK AND REPORTED IT. MY BANK SAID THEY'LL INVESTIGATE. SURE ENOUGH, THEY FOUND THE SITE AS FRAUDULENT AND RETURN MY MONEY BUT NOT AFTER TWO MONTHS. AT LEAST I GOT MY MONEY BACK AND I NEVER RECEIVE MY SHOES. SO BEWARE!
BELOW IS THE COPY OF THE ONE AND ONLY EMAIL I RECEIVED AFTER I ORDERED MY SHOES.

From: *******@vinayotap.com <*******@vinayotap.com>
Sent: Tuesday, May 21,2019 1:40 PM
To:
Subject: Order paid successfully notified!

Dear

You have transferred 62.95 USD to brooksae.com.

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The order details are as follows:
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Order No.: 3187
Seller website: brooksae.com

Payment Date&Time: 2019-05-21 21:39:35.0
Amount: 62.95 USD
Payment No.: MBF**************

Due to the foreign exchange rate, the amount displayed on your statement might be a little bit different from the real price.

Please note "EPL*SMJIAOJHER" will be displayed on your credit card statement instead of the website from which you purchased the mentioned product.It's just used for sending bill statement by the seller's payment processor as a tool.
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Should you need any further assistance, please don't hesitate to contact our Customer Services department at *******@jdonline.info with the transaction details listed above.

E-mail: *******@jdonline.info

This website does not deserve even one star. I bought a furby rocker from one of the sellers in Mercari. The item took two weeks to arrive and it was the wrong item. There is no place in the website to complain or contact the seller. It all comes to a dead end. I finally found a phone number (not in the website) but I was put on hold for a long time. First I wait time was 7 min, then increased to 10 min then "not available" then hang up on me. This website is a fraud and so suckish. I hope they go out of business soon!