Karen W.

I discovered over a $3000. 00 fraudulent purchase on my card. I notified Citi of the fraud and disputed it. Citi claimed to have sent a "letter" to me asking for more information. Within 7 days from the date of the supposed letter they claim to have sent, they denied my claim stating that I did not respond to them within the 7 days allowed. They never attempted to contact me via phone, email or text and the "letter" they claim to have mailed was never received. I consider this almost criminal on their part. Zero fraud protection for their customers!

I was a victim of fraud on my credit card. Without knowing this at the time I made a purchase on Mercari and it was declined. Without warning Mercari suspended my account and I have been unable to reactivate it even with an updated card. No warning, no communication from Mercari, no answers to numerous emails. At this point, I think I am grateful. I do not want to do business on this site!

I purchased two pieces of designer jewelry. Each piece I received had damage that was NOT disclosed on their listing. I had to pay the shipping costs both ways. Waste of time and money.