Mercari

I bought an item from this site. It said it was delivered by USPS but never received them called USPS and talked to representative and was told that according to them item was delivered to a address in my city but not my address and item weighed 2.20 ounces (it weighs10 pounds). Contacted company. They sent email stating I would get a refund. But I did not.

This company is a SCAM. I only gave them 1 star because there is nothing lower

Mercari has been a reliable site for me. Never had any problems buying stuff in the past year. Got hoodies and shoes from there and been pretty reliable for getting my items. Nothing to shotty happened to me yet. Some other people might be just dealing with a hole sellers who try to scam anyway they can. But the site its self? Its manageable and I have been able to get a refund easily. The items don't exist forever unless they are really still there. So unless things change; its been a reliable site.

I ordered TV ears from a seller on Mercari paying $42 for the item said to work. It doesn't work at ALL, and after THREE days, I can't return the item or get my money back. Worse, after 3 days, Mercari reviews the seller FOR ME with 5 stars. Either the seller lied that the item "works well," or the shipping killed the item. Either way, defective items should be able to be returned. The blurb to sell the item said it was returnable, but obviously that isn't true either. I'm very disheartened that Mercari is so unfriendly to those to whom they sell.

The supervisors when you have an issue are nasty and mostly ignore your emails. HORRIBLE. They have 3500 complaints on the BBB! Be aware of that before using them! Horrible company and staff! They have stolen money from customers, fact.

Buyers beware if you purchase items from Mercari and is canceled afterwards and relisted. You don't get your refunds. You get a run around about it will take so many days to get your refunds or they didn't charge you but in fact you are charged on your bank account and never received refund. Got ripped off big on many items.

My item arrived while I was away, and I was not able to review it in the allotted time, so they reviewed it for me. As a result the sale was final. The item was identified as new but the seal was broken. This is false advertising. They did nothing to help me.

I sold my laptop on Mercari so I could buy books for school and Mercari sold it to a scam. I didn't get my money nor my laptop. Becareful do not sell anything on Mercari. I have all the emails from their customer service and I basically looked like a joker to them.

Shoes were badly worn when recieved but in the description they are listed as fairly new they have spots on them and the pictures doesn't show any of what I saw when I received them I feel ripped off! And I'm having difficulty recieving a refund Bad business

Seller AJFunkin on Instagram and Mercari is a scammer. He posts a lot of items he doesn't intend on sending. Then you send him messages he dont respond. He sells collectibles and Funkos. Beware of him. He will tie up your money then just not bother to reply, why post if your not planning on selling? Or maybe he doesn't have the items. He cancels a lot to which makes me think he's looking to find the items in similar conditions as the pics. That's all I have to say is some sellers are just out to make a quick buck or mess with you and then wine about their collections. Well we are out here too bro. Treat people with kindness or respect and quit showing off on Instagram we all know your trashy scammer.

Not my favorite website to use, Ebay, Poshmark and Etsy are 100x better. If you ever forget your password, good luck resetting it as they never send a reset link to your email as promised and that's the only way you can reset it, I had to make a new account. Not a user friendly website to use, frustrating for customers.

Dishonest sellers abuse the short returns window, sending used items advertised as NEW and gambling that the buyer will not process the return within Mercari's 3 DAY return policy. Then Mercari's return process is so lengthy that it is difficult for the buyer to complete the return within the 3day window! Then after return is complete and your refund is processed, Mercari does not allow the buyer to rate the sleazy seller and rates the seller positively! Un fn' real! Mercari needs to be fined or shut down for unfair trade practices!

Worst site I have ever used, I sold an item and when it got returned it was not even the item I sold. When I went to open up a complaint some generic reply was sent to me stating my account is closed now and I would not be refunded for the stollen Items. Than when Trying to call I kept getting told through an automated service to email them.

I sold a rare playstation game and used their Mercari prepaid shipping using USPS. I packaged and shipped the game within the 3 business days. USPS lost the game in transit and Mercari says I wasn't protected because I didn't follow shipping protocol. What? This did not make any sense. I later found out that the pre paid shipping label was not insured. Mercari is a cheap dishonest company with terrible customer service. Going back to using Ebay because I would have been protected!

I received a response from Mercari stating unless I withdraw the dispute I filed with my credit card company for the charge from Mercari they have black listed me from the site. They said unless I with draw the dispute and prove to them that I did I will never be allowed to use their site. Threats appear to be their business practice and also allow their sellers to do the same.

Ughhh, terrible customer service by an employee name Kim V. This person did not even try to remotely help me with an issue of receiving a purchase that had a defect. Instead, this person just kept telling me about their return policy like a robot using a formatted script because that is what they were taught without even considering any other factors that may be involved. Beware of purchasing anything from Mercari and God forbid you have any problems and have to contact the customer service/complaint team because you will not be heard. Kim V should not be in customer service as she is a liabilitly and will continue to perpetuate the poor customer service rating that Mercari already has. What a poor representation for this company. Mercari obviously does not listen or read the complaints from customer, hence Mercari's low customer satisfaction scores. Do better!

What is the scam?... hedging their bets with multiple listing of the SAME item on many platforms.
1. Lists TONS of items, gets paid, never ships item and does not reply to messages, hopes buyer will not message Mercari, seller keeps money.
2. Lists items on Mercari, in addition to Ebay, Amazon, etc. Cancels your Mercari order if the same items sell for a higher price on another platform.

This how the scammers of Mercari con buyers. These low-life scammers 'sell' you an item. The buyer pays. Then after 3 to 5 days the buyer will message the seller asking for tracking information. The seller does not reply to the messages from the buyer. One to two weeks after no reply, buyer sends a complaint to Mercari. A few hours later the buyer receives the "cancelled order" email. Takes up to one to two weeks for the refund.