Mercari

I have been buying and selling on online resale platforms since dial up. I can tell you that Mercari is by far the best one. I have been with Mercari since 2016 and have had nothing but outstanding customer service and excellent experiences. I recommend Mercari to everyone I know. I've made over 100 transactions and any issues I had Mercari immediately resolved. Mercaris customer service has always responded within 24hrs. Any negative reviews I believe are due to self error. I couldnt be more happy with Mercari. Its by far the most trustworthy resale platform available.

I have been a customer since 2018 and when I went to buy a ps4 for my grandson in another state they cancelled my order flagged as fraudulent credit because of address. Instead of looking at my order history that shows I have bought things before and sent them to that address they just cancelled it. Trying to talk to a person on the phone is impossible and the email or message they act like they cant read and understand whats going on. I have been trying with no luck to explain that this is me and its my credit card. While they may have good deals they dont have good custermer service your on your own.

This online site has zero protection for the buyer. I purchase received a Patrick Ta Major Dimensions eyeshadow palette. The packaging was in excellent condition and the palette was secured so well that you could throw it and the palette wouldn't be affected at all. I wish I could post a photo. So I made a claim with Mercari, sent them all of the photos they requested of the palette and packaging. One week later my claim was declined because they stated it could have happened in shipping, mind you- there wasn't a dent, tear, rip or damage to the packaging. Nope, seller made out with my money. The pictures below show the palette and packaging. The one pan in the palette that was completely shattered I cleaned up and salvaged as much as I could.

I have over 200 positive reviews. I was asked to trade and denied due to mercari rules. The next day my account was deactivated for 24 hours because the word TRADE was mentioned in the exchange. Hundreds of scammers and dishonest people on the site and they do NOTHING. What kind of customer service do they employ_ another time they held up a direct deposit because someone disputed the item after they had rated and released funds. Although the item was $250 in question they held up $350 that was coming to me. Ended up getting resolved but a week passed before I got my money. Mercari is dishonest and scammers themselves.

I have sold and bought on Mercari for a few years now. However recently I received a review of 4 stars telling me shipping was slow! I sent it within hours of it being purchased and the user received it on the next business day. WTF! It doesn't get any faster then that! I had another user tear off the security seal to steal parts off of the unit. When i wouldn't accept it back after that, they bad mouthed my reviews. Mercari does nothing about it.

I purchased a pair of sneakers (Nike Panda Dunks) From a seller in February of this year. I came to find out about 3 months later that the sneakers were fake/counterfeit. I reached out to Mercari on several occasions since because I did in fact spend $170 on the sneakers that are FAKE (fake panda dunks sell for $20-$30 on DH Gate) and they will not do anything about it whatsoever. The seller can keep selling fake items and they will not let me return them. They also will not allow me to change the rating I left for the seller. They're pretty much allowing this to happen and they're not protecting the buyer in any way. I am disgusted by this company and will never purchase
Anything from the site again.

Waist of money, Mercari will not backup the buyer all they care about is making commission from bunch thieves scammers sellers.
Most of the seller sells stolen phones, do not buy from this website, waist of money.

It's so annoying. I will never going to use it. I ordered to buy something but I have to be away from home when the thing is delivered to me. So I want to contact them or the seller to send it later like few days later. But there's no way to contact or let them know. It's like talking to a wall. I am sure there's a lot of fraud because we can never contact the customer service or the seller to talk about the product they are selling.

I bought a lot of clothing on Mercari from seller Brittany&Josh, I paid immediately and the sale was confirmed. Five minutes later my transaction was canceled and the lot was relisted a short time later at a higher price. I was sent a message saying the uncle wanted it listed at a high price. I said that was a poor business practice and they said they didn't care. I've had transactions canceled a few times only to see them relisted later at higher prices.

If i can give this app zero stars I would. Way too many scammers and absolutely no protection for the seller. Unless you like getting ripped off and scammed please stay away. Once I get the shoes I bought and I'm able to rate the seller I will be deactivating my account, and Mercari you scammers you can keep the money you stole from me and that lying scammer of a customer can keep that $50 chemise she stole. I am officially done with this lack of customer service and your rules that let scammers run rampant in this app ripping off honest people

I order a soap/lotion caddy. It arrived July 25th while I was out of town. I returned home July 28th and opened the package. After filling the dispenser with soap and filling the lotion dispenser I had a hard time screwing the lid on the lotion container. Then, the top came off and I realized the lid had been glued on. And, to make matters worse lotion oozed out of the stem. Apparently you have three days to write a review and/or ask for a refund. Mercari gave my purchase five stars. I contacted them asking that the review be changed and they refused to help me. Lesson learned. Buyer beware.

Beware of selling on this site! This use to be a great place to sell things but now they've started scamming people on shipping! Keep your receipt at drop off. They will almost always try to charge you shipping overage when your item is under the weight and you will have to dispute it. It is up to you to prove the weight and it takes days to get it fixed! This app has went down hill and is no longer a safe platform to sell on.

All of these Chinese companies are taking the western world to the bank with their cheap products! I ordered a bedding set a year ago. Never received and showed sitting in Bulaliccadan somewhere for 6mos. Customer service replied once with "We are researching" and never answered me again.

My fault! They know we westerners are suckers for cheap goods! Never again!

I ordered a backpack for my daughter for Christmas that the seller said was brand new. As soon as I opened the box I was overwhelmed with the smell of cigarette smoke. When I asked to return it because of how bad the smell was, Mercari said that they can't accept returns just because of a smell. They only protect the seller not the buyer and now I'm stuck with an item I can't use. I will never use Mercari again. They only care about the sale going through and not protecting the consumer. Horrible customer service!