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Corporate Values


MercadoLibre.com.mx has a consumer rating of 1.9 stars from 33 reviews indicating that most consumers are generally dissatisfied with their purchases. MercadoLibre.com.mx also ranks 215th among Home Decor sites.

  • Service
  • Value
  • Shipping
  • Returns
  • Quality
Positive reviews (last 12 months): 14.3%
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Critical highlights

  • I been a "Power Seller" for many years and have had bad experience from day one.
How would you rate MercadoLibre.com.mx?
Top Positive Review

“Don't understand how many negative reviews!”

R S.

Canadian living in small town in Mexico. Have used MLmx for years and with few exceptions never been disappointed. The few items that were faulty I had my money returned to my bank almost immediately without the need to return the item. Delivered in time promised even during this pandemic. My name is Storm and live in Taxco, Gro. Mx. I belive that most negative comments are from competitors.

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Top Critical Review


Cherry D.

I ordered some items on June 5,2020 and cancelled the next day because I feared they did not deliver to my zone in Mexico. I have never received a refund even though they said I would within 15 days. Their website is difficult to use and my questions are never answered. I am going to have to go to my bank and see if they can cancel the charge from this fraudulent organization.

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Reviews (33)




Reviews that mention popular keywords

seller (8)
1 review
0 helpful votes
July 14th, 2020
I ordered some items on June 5,2020 and cancelled the next day because I feared they did not deliver to my zone in Mexico. I have never received a refund even though they said I would within 15 days. Their website is difficult to use and my questions are never answered. I am going to have to go to my bank and see if they can cancel the charge from this fraudulent organization.
1 review
0 helpful votes
April 18th, 2020
The Worst internet buying experience EVER
They advertise items not in stock and refund thru Mercado pagar! Then You cannot get your money put on Libre again. All Espanol so you can not figure out anything even mexican speakers cannot figure out what they tell you mumbo jumbo crap! Stay Away if you want to keep from being Ripped Off!
1 review
0 helpful votes
April 25th, 2020
The guarantee from mercado libre is a joke. I received a computer with a bad cable so I couldn't even charge the computer. I sent the computer back. I saved the documentation. I took video tapes of the problem and they just dropped the claim and forgot about it. Now I can't get ahold of anybody on the phone or otherwise
I don't know how these people stay in business
1 review
0 helpful votes
September 3rd, 2020
1st time I've use medicago leave ray and it was the worst experience ever apparently package was on his way to live waited another extra day still on its way and still hasn't arrived I would never use it again worst service ever. If you are not in hurry for your package use melchardo Libre. They are not reliable never on time

Tip for consumers: Don't waste your time in use macaddo liberty it's a joke not reliable

1 review
0 helpful votes
May 18th, 2020
I made a purchase. I paid at OXXO. Within minutes the transaction was cancelled. No opportunity for a refund exists. Mercadolibre Is a criminal organization.
11 reviews
13 helpful votes
July 6th, 2019
This website is a complete scam. I messaged a seller asking for shipment to the United States since they seemed to be fine doing it for someone else. Ironically enough, now they're claiming they don't ship here when they already had. How can you do business selectively like this? This isn't the first time this has happened here either. Horrible way to run a business
1 review
0 helpful votes
October 14th, 2019
I really am disappointed in Mercado. The worst thing is they are so inconsistent. I order one thing it gets here in 2 days and others 6-10 days. I have been told all kinds of reasons why my package takes so long and they blame it on the delivery service. Some work weekends some don't so! Why do you do business with those who do NOT work weekends? I want to help business in Mexico but Amazon beats the hell out of them.
1 review
2 helpful votes
September 13th, 2018
I ordered $800 worth of simple products (mattress, sheets, pillow cases, etc).
They charged my card, suddenly terminated my account, and left no way to contact them.
Emails were returned undeliverable from thier own website contact system! No one answers the phone, I even called thier headquarters in Argentina. No answer ever. No way to contact them. Only form/template replies with no explanation or addressing and issues. They deserve ZERO business.
Do not use.
1 review
1 helpful vote
September 28th, 2018
The website says my order was canceled. They insist it is not and the product is sitting in some warehouse in Miami. I'm in a foreign country with a new job, and no way to get my delivery because I can't change the delivery address and they won't refund my money because no delivery attempt has been made. It's a catch 22 and they know it. Do not do business with this company. You've had fair warning.
1 review
2 helpful votes
April 22nd, 2019
Mercado Libre have create policies that let the seller do scams and instead to try to help the buyer, they looked for a way for don't take any responsibility in the problem. They could start to force the seller to use paypal methods or other systems for safe guard the buyers, but they prefer to say that is not there business
1 review
0 helpful votes
June 6th, 2019
The sellers on Mercado Libre are Fraud. I purchased a product from a seller on Mercado Libre and made an online payment transfer. Then I gave the payment transfer receipt to the seller. But he kept on denying that payment is done. My bank people even talked the people from his bank. They told that the payment has been credited to seller's account. Still no help. I complained to Mercado Libre. But they are useless people. They just send you e-mails. They don't help at all. There is no consumer protection at all on this website. Please stay away from this website. There are many other better options out there. Don't get cheated and waste your money here.
2 reviews
1 helpful vote
July 19th, 2018
I've had 2 good experiences and 1 nightmare. Even in the good experiences, there are weird quirks, like receiving the shipment, and then getting an email a week later saying it had been delayed but was in transit. In the bad experience, the vender emailed and said he no longer had the product I ordered. I then asked to cancel the order, and asked for a refund. The vender then demanded that I specify in writing the reasons why I wanted to cancel the order. I did so, and then he said I had to contact another party and repeat the request. However, I was given no contact information was for the third party I was supposed to contact. We went round and round for about a week, and I still have not received the credit/refund. AND, as far as I can see on the website, there is no way to rate a vender/merchant or read others' experience, so you're pretty much flying blind when you order.
1 review
0 helpful votes
November 13th, 2017
I need to talk to a person. Where on earth can I call about money nog ending up in my account. You claim 1 business day. Well you did not say the year. Please, please answer!
1 review
1 helpful vote
June 30th, 2016
They suspended my account after hours of publishing a few ads, for no reason whatsover and no contact info. The very worst place and I truly pray they get their punishment well deserved!
12 reviews
12 helpful votes
March 10th, 2016
Trying to get a refund from them is nearly impossible. They send you emails but the refund never comes.
2 reviews
10 helpful votes
September 29th, 2015
While there are many personal ads on this site, buyer beware. If you have any financial dispute with the company, they will never answer the phone. They will never refund your money.

Do not, under ANY circumstance, use their payment system. But really - if a site is trying to rip you off - do you want to use them at all?
1 review
2 helpful votes
October 11th, 2018
Mercado Livre is a market for thieves. It don't respects the author's rights and anyone can steal a commercial digital product from a website and start to sell on Mercado Livre. Mercado Livre will not verify any documents which allows to the seller to sell copyrighted products. Mercado Livre has restricted the market visibility in Google for one country and real authors will not find never their products.

With a simple search you can find 225 scripts from CodeCanyon


151 themes from ThemeForest


Mercado Livre never verifies if the sellers have or no permissions to sell.

Shame Mercado Livre.
1 review
1 helpful vote
August 22nd, 2014
I like to warn others not to become a victim of Mercadolibre. I ordered coffee from the site. I paied money for three package of the coffee. I didn't receive anything from them. I try to contact with Mercadolibre, but there is No e-mail address. Nobody answer the telephone. I complained couple times to the mail which shows paying instruction. Now they stoped to send advertise either. I don't know what to do. I DO NOT RECOMMEND TO USE THIS SITE.
1 review
7 helpful votes
April 26th, 2013
I have a 100 percent positive feedback on Ebay with a 10,000 score. I know what I am doing.

I made a purchase through mercadolibre, received an item which was NOT what I ordered and was of far lesser value than advertised, and all complaints and reports got ignored. Like the other reviewer indicated, this site has serious problems either because people do not care or are outright thieves, if you cannot run down the street to wring the crooks neck face to face, AVOID THIS SITE LIKE THE PLAGUE.
6 reviews
7 helpful votes
September 25th, 2013
The worst, because there is no supervision. There are good sellers but many very bad. Who wants to sell you charge too much. That site is pure advertising.
1 review
5 helpful votes
February 15th, 2011
Hello I decided to write this review because it's time that someone sheds light to this "cave of robbers". I been a "Power Seller" for many years and have had bad experience from day one. First, as a seller you must pay COSTLY fees to publish on the website plus commissions for sales. Mercado Libre (ML) will usually suspend your listings without previous notice of possible violation of Terms of Use, then the seller is liable for the cost of those suspended listings, no matter if your ad was on the site for less than a few hours. Then if you decide to complain they usually deny use of their website by deleting your active postings and negating access to the site. Also when a seller receives a fraudulent payment from a buyer (which has happened to us a couple of times) and you decide to complain and try to recover payment from ML they will deny any liability although they claim to be a "safe marketplace". I want to WARN any buyer or seller to look for an alternative and to STAY away from this fraudulent site because most likely you will LOOSE your money and will have great troubles trying to recover it, because since they are "not part of the transaction" they disregard the buyer/seller claims and limits to giving the phone number to the Mexican cyber police which becomes a dead end. Once again, BUYER BEWARE!
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Q&A (7)


Peso$ it just wanted to know what currency. Now how do yo get that to just day peso.

By David B.

Yes Total Cheating Rip off Company that runs you in circles. Because Sellers Do Not Onow How to put your Money Back. The put in Mercado Pago, Then Good Luck Getting your money!

By David B.

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