I used to love the Costco stores. My favorite part of Saturday in Anchorage was the happy trip to Costo. In Western CO, I gladly drove 120 miles each way to go to Costco in Gypsum CO.
But, nothing good transfered to their online store, ostensibly competitor to Sam's Club online. It took me several long phone calls to Customer Service to update my membership address. They hey sent my chocolate chip order to Arizona instead of to my address in California. And, finally, yesterday, they sent my order to the correct address, but addressed to somebody I have never heard of, along with a packing slip listing items I had not ordered. Each time I call customer assistance, they talk to me like I'm stupid. I'm afraid, as Amazon and Sam's get better and better, more and more customer friendly, Costco is going to get left in the dust. Too bad. They were once a great company.