Men's USA

I ordered a wool suit from this outfit. In the comment section of the order form to submit payment online I further highlighted the fact that I was ordering a wool suit. They send some cheap polyester suit. I email customer service. Customer service responded by email: just send it back. I had already read their return policy and knew sending it back without a control number would not be accepted. I request the RMA#. After I receive the RMA# a call was placed to "customer service" to receive a shipping label. The company fraudulently advertised a wool suit only to deliver a polyester suit so they in good conscience should pay for the shipping. When I requested a shipping label the customer service representative said once the suit was returned the shipping cost would be credited to my card. He repeated this twice as I questioned him. I was to use USPS ground shipping with tracking capability. I did. Now, lo and behold, they do not want to reimburse the return shipping. I asked, Phillip, the Customer Service Manager, who reports directly to the supposed owner, Mr. Anderson, (he doesn't know Mr Anderson's first name he said) to pull the recorded phone call with the rep I spoke to who provided the shipping reimbursement policy. Phillip says, "oh, those calls get erased every two days because we get so many calls and we're working remotely due to CV." Frankly, I laughed out loud. There were people talking business matters in his phone background so I knew another "inaccuracy" was being told. Today is Monday July 6,2020. I spoke with the rep Friday July 3,2020 at 306pm East Coast time for exactly 1 minute and 17 seconds. In opinion there are several instances of something less than the truth being told to me.

Watch these people total fraud and fake. They send you junk but they show you different picture from brand designers

I want a rating well below 1 star Stay away from them. Complete frauds. And they steal your money. No refunds!

Weeks ago order jacket and shirt for wedding. Shirt comes no jacket, wait a few days because customer website says they can ship from different locations. Couple days pass no jacket, I call only to find out they don't have jacket. Ask for something simular no reply, I call again, nothing simular available then nothing my size. Upset no one has ever called me, I had to do all the calling, then supposedly the owner calls and offers if I upgrade to a full suit he can get me a deal intimate for the fitting and the wedding. Well suit did not come. I call they say it missed being shipped they will send out over night and call me with tracking info. AGAIN NO CALL, thus time I call and get manager Isaiah who says it will go out overnight and by 8pm I will get shipping info, if there is a problem email him and he will help me tomorrow. WE'LL NO TRACKING INFO. NO SUIT, NO CALL. I get a hold of a very rude customer support person, MAGGIE who is rude and says my order just went out but can't give me shipping info. Says she will email info. NO EMAIL, NO SUIT, NO CALL NO APPOLOGY. No I am scrambling to find clothes for the wedding in 2 days.
DONT BUY FROM THEM, THEY DON'T CARE IF THEY RUIN YOUR SPECIAL EVENT.

Ps the original jacket in the size I ordered is still on the web site to buy, so some other poor soul is going to have the same problem.

Worst experience ever! DONT BUY FROM THIS COMPANY ITS ALL A SCHEME TO GET YOUR MONEY AND PROMISE 3 DAY SHIPPING BUT ITS BE 14 DAYS AND NOTHING

Found a great, and very unique, jacket for my daughter's wedding. Ordered it at least 4-5 weeks in advance. First issue was it was "back-ordered." They offered an alternative that wasn't acceptable and so we asked them to refund the money. Magically, they found the jacket and sent it our way. Upon receipt it had a really bad hemming issue in the left sleeve. They asked to give us a credit of $25 and we could go get it fixed locally (we know this repair would have pushed $100) and we said no. Asked them to swap it out and they asked us to send them a picture of the shipment receipt. We did and then there was silence (and BTW, the shipping was at our expense). By this time we were two weeks from the wedding. I called and was told "they would send me a replacement and let me know by the end of the day." Three days passed. I called and was told "they would send me a replacement and let me know by the end of the day." Three days passed. I called and was told "they would send me a replacement and let me know by the end of the day." Three days passed. I called and was told "they would send me a replacement and let me know by the end of the day." Next day. I called and was told "they would send me a replacement and let me know by the end of the day." Next day. I called and was told "they would send me a replacement and let me know by the end of the day." Day of wedding: I called and was told "they would send me a replacement and let me know by the end of the day." I got confirmation of shipment. I asked them to stop the shipment and refund the money. SUPER disappointed holistically - never got the jacket that would have been really cool to have for her wedding. Wore no jacket.

I received exactly what I purchased and it looks great on me. Great prices too.