Men's USA

I got the wrong suit sent to me. I tried contacting men's USA through email since they said that it be better to contact him that way instead of the phone which didn't work either and I never got an email returned. All I want is my money back and they're saying even in their description in the writings that I have to send them $25 and the suit back to them when actually it's totally their fault that they sent me the wrong suit their 100% in the wrong I shouldn't have to pay for anything. I wouldn't purchase anything for men's USA again I had to figure out a way out to either sell the suit or contact the Better Business Bureau and do it the hard way. Take my advice before you get screwed, don't purchase anything from these idiots!

This is the worst company I have ever had to deal with. The customer service is terrible and they say they don't offer refunds. One of my grooms got a suit that was too small and they didn't seem to care as long as they got their money. DO NOT ORDER FROM THEM!

EXTREMLY unprofessional and RUDE customer service. If you like being cussed at lied to and even called names, go ahead, waste your money by shopping@ this site. I was called a F%^king idiot by a phone rep... really? All because their items descriptions didn't match and they wanted to charge me for return shipping and a restock fee of an item that the tailors said would cost less to remake than to alter to fit. WOW... BEWARE HORRIBLE company!

The manager is a LIAR, Customer service representatives are LIARS, There's a woman I spoke to that's a manager she's extremely unprofessional not allowing you to talk. If you order a suit, hat, dress shirt, bow, etc they'll all be shipped at separate times coming to you weeks later, instead of at the same time. I will NEVER shop with a company that I can't TRUST. May you reap what you sow for deceiving and robbing people out of their money

Do not DO BUSINESS WITH THESE ANIMALS. THEY ARE UNPROFESSIONAL. I GOT TOLD TO $#*! OFF. I GOT TOLD SHE OWNS THE STORE. IT'S BEEN 12 YEARS SINCE MY LAST ORDER SO THINGS CAN CHANGE. I CAN UNDERSTAND WHY CUSTOMER SERVICE SOUND LIKE THEY DON'T WANT TO BE THERE. *******963. CALL IF YOU WANT A FREE ABUSIVE UPDATE OR A $#*! YOU REFUND THEN CALL.

Horrible company! They misrepresent their products and their return process is an absolute nightmare! Return policy on website says "free returns," "unconditional returns," and "free return shipping." None of that is true. In the email order confirmation they have a different return policy than what is on their website and the policy in the email is what they will tell you that you "agreed" to during check out. When trying to get them to let us return the suits that we did not want, they actually offered us money to just keep them. When we didn't accept their offer they told us that we will have to pay to ship the suits back and also pay a possible restocking fee. By the way, this horrendous return experience is the same even if the fault is on their end, ie, they sent you the wrong product, a flawed product, or they misrepresented the product. They also mislead you into thinking that all their suits are 100% wool which is not true. If you've had the unfortunate experience of dealing with this company and need to contact them other than through email, use this number *******963 and when the automated menu options come on just hit 0. This connected us right away with a representative. We can't say that talking to a representative over the phone vs. through email did any good but it's at least quicker than waiting days for them to respond to your emails. If you have not yet done business with them heed our warning and look elsewhere for suits. Also, beware that Men's USA, Men's Italy, and Men's Tuxedo USA are all names for this company.

I bought a three piece suit from Mensusa; I received the item. As stated by them the trousers need tailoring. I went to the tailor that told me it's not possible to adjust tailoring for my size, as the trousers are too baggy.

I contacted Mensusa and asked for return, I returned the product and paid 40 usd in shipping, after that the company charged me 15% restocking fee. The suit was just tried not worn, there were no wrinkles and was sent in original packaging.

I spent 85 dollars for nothing. I contacted customer service, they were rude and just told me have a nice day.

PLEASE DO NOT BUY ANYTHING FROM MENSUSA. THEY HAVE VERY BAD BUSINESS PRACTICES.

There are many other suits companies, they don't let their customers hanging.

I have made two purchases from Men's USA and had to return both items at my return parcel cost. First time I purchased a new pair of slacks that had a hole in them. In fairness I was offered 10% off to keep them, however I wanted to exchange for another pair. Second time I ordered a pair of LEONARDO VELENTI wide-leg slacks, I was sent a pair of STATEMENT narrow fit slacks. Same as before return was at my expense. They are shady! No matter what you order, they will send you whatever in hopes that you won't pay return shipping, and just keep whatever..

After having a little difficulty finding the right color pants I ordered, the staff at Men's USA finally came thru with the correct pair of pants which are very classy.

I own over 100 suits and have purchased through several on-line outlets, including Men's USA Suits. I have only had issues with Men's USA. It's impossible to get them to honor their guarantees or fulfill their orders properly.

This now is the third time in ten years they have messed up my order and refused to address the issues. When I order from other companies, if they don't have the item, they contact me and ask me how I would like to handle the situation. I either cancel order or select a suit of my choice.

With Men's USA, they don't contact you if they can't fill the order, they just send you a similar suit and say take it. And that's just what happen again. They sent out a suit completely different from what I ordered. I have been calling for a week and sent five e-mails, no response. I don't want the suit they sent; I'll never wear it nor does it at all match my needs. I'm confused and upset they won't take my calls or answer my e-mails. I forgot why I stopped doing business with them years ago! I have only purchased from the other leading companies out there for the last five years and forgot the nightmare of dealing with this company - never again!

Men's USA are a wholesale and retail establishment in the United States. They are also a large scale manufacturer in Germany and Italy. They specialize in manufacturing an excellent selection of suits, tuxedo's, sport coats, slacks, silk ties, shoes, and beautifully crafted fine cotton shirts. Their website is designed to allow customers to select and purchase apparel by themselves, with the help of their friendly customer service team only if needed. With over 30,000 items in their catalog, you'll be sure to find exactly what you're looking for. With their excellent customer service team, extensive catalog, and secure shopping, you can rest assured that they will provide you with the best shopping experience possible! At Men's USA they cater to income men by offering quality merchandise at everyday low prices. Because they concentrate on men's "wear-to-work" business attire which is characterized by infrequent and more predictable fashion changes, they believe they are not as exposed to trends typical of more fashion-forward apparel retailers, where significant markdowns and promotional pricing are more common. In addition, because this inventory mix includes "business casual" merchandise, they are able to meet demands for such products resulting from the trends over the past decade toward more relaxed dress codes in the workplace. They also have added new casual clothing/sportswear to their stores. Really its an awesome place for shopping, specially suits of different varieties, designs and colors.

NOTHING says a company SUCKS, like having a HUGE AMOUNT of shill/fake accounts accounts posting 5 STAR "we love them" reviews! Are we supposed to believe that out of 61 reviews 57 people 5 Star love it? These are fake/shill accounts reviewing.

-10 rating for this company...

Absolutely disgusted with my experience with this company! I ordered a suit for a wedding was sent an item completely different from the item pictured and described. The returns department told me that the item I received was an acceptable match for what I ordered, even though it's a different color, different fabric, and different style; they offered a "courtesy refund" for me to keep the item but made it clear that they would not admit fault for the discrepancy between the order and what was delivered.

Their phone line gives the option to talk to customer service but in a very "all roads lead to Rome" way, the phone only ever takes you to sales staff. I was told by three different members of the sales staff that sales is the only department in the company that has telephones and all the other departments only work through email.

One sales staff member hung up on me THREE TIMES and when I confronted her about it she said, "Yeah I hung up on you because all you want to do is complain and I don't have time for that." Absolutely pathetic behavior and I can't believe they will allow staff to behave like that. It was honestly shocking.

It's no wonder this sham of a company has such pathetic reviews and an alarming number of Better Business Bureau complaints. Perhaps if someone other than the sales staff had telephones, they could operate a little more efficiently. The 1990s Microsoft Office clip art vibe of a website is a complete joke and gets you no closer to any kind of an answer.

If you're considering ordering from Men's USA for ANY reason, I would strongly advise you to reconsider. This was such an unbelievably terrible experience that I'm still not 100% sure it's not an elaborate practical joke.

Purchased white diner jacket on line. Receive completly wrong size and not even close to the one on line. Contacted "Customer Servce" and was told to contact the wear house by email. Emailed the infromation and returned it at my expense "the wrong coat that "they" shipped". After 5 days I recieved the refund $42.00 less than what I paid plus the $20.00 i shipping cost. I sent a photo and the invoice in the box that I returned. I called customer servce and the very same customer servce "Child, not really a young lady, no manners or customer skills' said it was my fault because I should have sent a picture because get this::The skews in the picture do not match the items in the store" LOL. How do they identify items or do invetory. You just cant make this up. Dont waste your time and money or be fooled by what appears to be quality. Look at their store location on line. If you are used to quality and good servce this is not your place.

I have purchased from them before without a problem. I ordered a sport jacket with the understanding it would be delivered in 4 business days. I kept trying to track but nothing came back. After 1 week I get an e-mail from them saying they don't have my item in stock and offered me something similar in a different color. I said I didn't like it, but picked something different from one of there other sites, TuxedoUSA. They emailed that it would get shipped. Another week went by with no tracking so I called. The consumer service person told me they didn't have that in stock either, but told me they had something similar without a satin lapel. I asked if they could e-mail a picture, and they said they couldn't. I agreed anyway as I was getting tired of waiting and dealing with this. It has now been another week, and still no product or tracking. I have sent numerous emails asking for any answer with nothing back from them. This is the last purchase I make with this company, and I will do everything I can to deter anyone from working with them.
I own a business, and the most important part of any business is not how much money you make, it's making sure your clients are happy…do that, and the money will come.

I just placed my third and last order from them so they can't say I didn't try. First order they called me 3 times over 3 days after placing the order and didn't leave a message. When I called the number I learned it was them. They told me the manufacturer discontinued the shoes. So why were they on their website and saying, "in stock?" Second order was for an overcoat. I lost count how many times they told me it was being shipped. They lied every time. I finally had to cancel as they didn't meet my deadline. I eventually reordered the coat and actually got it. Problem? The detachable fur collar was nowhere to be found. They had to send it to me after I called. The latest issue was I ordered a suit and a tie. The package arrived and there was no tie in the box. Called them and was told they would ship it. A week later after not receiving it I called again. Was told they knew nothing about this. I was told again they would ship the tie and send me a tracking number. I did get the tie but am still waiting for the tracking number. How hard is it to make sure everything is in the box? How hard is it to tell the truth? Their customer service is horrible. I won't go through this again... ever.

My experience with this website and this company sucked I wouldn't recommend anyone to purchase here and most of all don't price match there lying about there inventory in the site it has all the sizes available but because they say they'll price match I found the suit cheap and at that point the one suit they have available has a stain on it and then I ask for another size which is available when you select it online but physically none is available I would have paid the whole amount I wanted the suit but
They didn't want to loose about 10 dollars because of there price matching advertising and false inventory