David B.

I ordered a wool suit from this outfit. In the comment section of the order form to submit payment online I further highlighted the fact that I was ordering a wool suit. They send some cheap polyester suit. I email customer service. Customer service responded by email: just send it back. I had already read their return policy and knew sending it back without a control number would not be accepted. I request the RMA#. After I receive the RMA# a call was placed to "customer service" to receive a shipping label. The company fraudulently advertised a wool suit only to deliver a polyester suit so they in good conscience should pay for the shipping. When I requested a shipping label the customer service representative said once the suit was returned the shipping cost would be credited to my card. He repeated this twice as I questioned him. I was to use USPS ground shipping with tracking capability. I did. Now, lo and behold, they do not want to reimburse the return shipping. I asked, Phillip, the Customer Service Manager, who reports directly to the supposed owner, Mr. Anderson, (he doesn't know Mr Anderson's first name he said) to pull the recorded phone call with the rep I spoke to who provided the shipping reimbursement policy. Phillip says, "oh, those calls get erased every two days because we get so many calls and we're working remotely due to CV." Frankly, I laughed out loud. There were people talking business matters in his phone background so I knew another "inaccuracy" was being told. Today is Monday July 6,2020. I spoke with the rep Friday July 3,2020 at 306pm East Coast time for exactly 1 minute and 17 seconds. In opinion there are several instances of something less than the truth being told to me.