Menards

Went to Menards in Three Rivers, Michigan yesterday, and it will be my last time I go there.
Ordered several items online. At arriving to pick them up, Ashley was the checkout person. Told her my name, she got the items and handed them to me, short one item I asked where the item was, she said 'GO OUTSIDE, GO DOWN TO THE SECOND BARN, GO HALFWAY DOWN, ITS ABOUT HALFWAY DOWN ON THE LEFT.' She was cold and robotic.
I walked outside, this area is huge. Wondered around for about 20 minutes looking, until a guy driving a hill went by and I asked him. He told me where it was, and also I should get my car as the piece I was looking for was 10 feet long. (YES, I knew this, didn't know I could drive my car in this area. Thanks Ashley).
Not customer friendly.

I wish there was no star option because that's what they deserve. I wanted to write about their 11% rebate and their store staff.
I always shop at Lockport, IL store near my town.
Extremely rube customer service people. Absolutely avoid helping you. God forbid if you have a question, then you in for a treat.
I did updating of my kitchen and this is the first time I bought my supplies from this God forsaken store.
After buying everything I sent them their so called rebate department all the info they needed with my receipt and rebate from.
IT HAS BEEN OVER TWO YEARS... I am still waiting for my checks. I recently sent them few more rebates and those are been few months already. What can I say I have bad habits to test my luck again.
Upon asking in store I was very rudely told to contact rebates department via email because they have nothing to do with rebates. It's like those guys at customer service are giving me a favor by being there and earning their paycheck by my business. But no I can't ask for any help from them. Their attitudes are like why are you even talking to them. Extremely rube customer service and absolutely utterly ridiculous 11% rebates sale. Absolutely scam just to get customers in and get their business. But when it comes to rebates they will make you wait forever and hope that you will just forget about it.
Below is the picture of one of the receipt I sent them which was in November 16,2021

They are very rude and disrespectful they have called me names because I have a cart and a disability I don't have a car so they had to be nasty and call me homeless trash tell me to leave my card outside so people can steal my stuff they kick me out of there for no parent reason call me hateful racial names that I call them the management they hung up on me and then the second time they were very nasty and rude to me they said they don't care they didn't want people like me in there they want Rich people

We do not have a Menards near us in the Western PA area the nearest stores are well over an hour away in WV and OH. I ordered a paper towel holder that was advertised as working with slatwall. It was under Menard's own Tool Shop brand. Price was ok but when I received the product it DOES NOT FIT into standard slatwall slots. There are many types of slatwall and some manufacturers do not make the slots in the same dimensions as others. The holder did not fit into the StoreWALL and Handiwall types that we have been using. I tried to return it but they wanted over $12 for a $6 item to return it even though it did not work as advertised. I won't be ordering from Menards in the future.

Purchased an AC exhaust kit for my Soleus unit, Menards shipped the wrong one, they acknowledged it in an email.
Then they sent a fedex return label, deducted from my return money, they also charge a "restocking fee" leaving me $27 from a $69 purchase.
When I informed the customer service dept about the error (joke) they argued, blamed me for even buying the product, even though the menards website claims it was the correct model.
DO NOT BUY FROM MENARDS
MENARDS IS RAN BY LIARS AND THIEVES.

I was excited to see a new hardware store competing with Home Depot and Lowes when it arrived in our area. I have now done business with this location and am disgusted by the true lack of service I receive when doing business with this location.

Example: Online order for 6 x 12 x 8 pressure treated lumber. The lumber was terrible quality, and because I wasn't taking that item, your staff thought it was appropriate to tell me to take my car already loaded with lumber to customer service on the other side of the store to correct the order. Really? No, that is the staff's job to do.

Example: I purchased an exterior 1/2 light door with window that opens that should have a screen in it. Picked up on 6/6/21, installed on 6/15/21. Discovered after the installation by my contractor that the screen is missing. So, how does Menards staff handle this? They tell me to run after the manufacturer to get the screen that should have been with the door to begin with. No, that is the staff's job. Not the customer who spent over $360 for that door.

So, here is my response to Menards. I will be returning several items tomorrow from my last order and will never do business with Menards again. Your service is infinitely worse than Home Depot. You should be ashamed of this store.

I go to purchase 6 pieces of OSB 3/4" T& G. Way at back of store. The 200 day no sand. The store clerk tells me I have to order it none in stock. Ok I tell him give me 500 day no sand osb which cost $8 more a sheet. Get my order go to front of store pay. She tells go around back, the security guard tells me go in line call # for service and they'll help you. Nobidy answered phone or came. Final I get outta my truck to look for someone. Guy comes he tell me go inside that building to get my sheets of osb. Get inside nobody at all around to help. I realize I see 4 stacks of the less expensive osb. The guy finallly shows up. I tell him this is what I really wanted. He tells me go all the way back inside get a return, go all the way to the back of the store reorder go check out, go all the way around back start the same process over with security guard. I said no thanks just get me outta here. Load my 6 sheets proceed to leave past the security guard and she checks my paperwork and looks at the sheets in back of truck to make sure It was correct then ask me to roll my back windows down in truck to make sure I wasnt stealing anything. Now 25 min later I had the more expensive wood and total feeling like a humiliatingThief. The worse experience getting wood ever at a big box store. NEVER WILL I GO TO MENARDS AGAIN. MENARDS SUCKS. Thank you for Lowes and Home Depot.

The 11 % rebate program is a SCAM If you send in a rebate form it's 50/50 that you will get a rebate from them, plus they have "NO" customer service to help tracking rebates that don't show up at the customers home; absolutely none. I have three forms that have not been paid. They have never been redeemed and have still not been cashed. The store where the original purchase was made do not or will not per company policy help a customer or have a company policy that will reissue rebates to the customer. I will never ever again shop at or recommend MENARDS to anyone, plus I tell everyone I can about the piss poor customer service they have and that they don't care that their customer knows this is "COMPANY POLICY " of their corporation.

While purchasing a new wash machine on11/26/2022 I made sure and even asked sales person about the usual 11% rebate on this item and was even instructed where to grab on the way out. Come to find out after waiting 3 months that the rebate offer had expired on 11/23/2022. This I find disgusting that sales staff was not up to date on merchandise and I was under the impression it was 11% as usual. Have done quite a bit of shopping there in the past but NOT ANYMORE! MENARDS SUCKS!

I have enjoyed shopping at Menards for may years. Everything was fine until this past month.; The Baxter MN Menards is the closest one to our lake home but is still 64 miles away. We are working on a back yard project that requires several type of blocks. The first issue one type of block is special order. We drove tho the store 2 before they go the correct a blocks ordered. The rest of the blocks pavers and edgers along with post blocks 4x4/6/6 were scheduled for delivery. The post blocks were on the delivery slip but not delivered. I spent 30 minutes on the phone with the Menards delivery person who said the blocks were put back in inventory and we could come and pick them up from the yard when ever we wanted as long as there were some in inventory. Keeping in mind this is a 2 hour round trip for us they said that they could not set blocks aside for us nor could they guarantee that there would be block in inventory when we got, we also dont have any paper work that show the blocks were not on the truck or a incomplete purchase order that would let us into the yard, or that would allow us to leave the yard with the blocks we paid for over 3 weeks ago. This is the most frustrating and idiotic customer service I have had the misfortune to deal with, since gas is so expensive and we can't drive 120 miles every day for nothing.

The first shipment of bags of mulch had termites in them so I had them bring me new bags of mulch and these are also infested with termites!

Absolutely awful. Place an order on line since it isn't in my local store. Received confirmation of order. Funds come out of my account before the item is even shipped. Not really a big deal but when the item doesn't arrive by the time stated then it becomes a big deal. It was to be in on Feb. 4th. It did not arrive and I received no information. I contacted Menards and they stated I needed to speak to a trucking company that hauls the item... Are you people crazy. I should not have to do your job for you... but I did. I contacted that trucking company who informed me that the item has not shipped. Ok so where's my item? Well now you have to contact Menards to find out where it is. So I call them. They have no answers but will get back to me. I email... oh do I email... lol and I received a reply. It is running late and will arrive on the 6th. Ok. Not so bad. Well until it didn't arrive. So I contacted Menards. And found that my item still had not shipped and was now delayed for 3 weeks but will arrive the following month. Ok. I'm trying my best to be patient. So the 3 weeks go by... well it seems as though my item still has not shipped. It will be 3 additional weeks. I was just notified yesterday that it is now ready for pickup. Any bets on if it will be in one piece. Will Never... NEVER purchase from them again. Simply awful!

Do NOT order anything on Menards.com. I ordered defective landscape lights. Menards Cust Serv told me to return lights for full refund. Menards sent refund in form of IN STORE credit that can ONLY be redeemed in the store. I live in Florida. The closest store is KY! Menards refused to refund the $130 to my credit card nor issue store gift card. Now I have no lights and no $130. MENARDS HAS A LICENSE TO STEAL FROM CONSUMERS! Wish I knew somebody in KY I can give this check to. It's worthless to me.

Looking for a portable a/c unit. Found a GE model on menards.com, told it was available on line but not in store. Ordered and paid for it. Close to two weeks later still not delivered, told delays in shipping due to riots. Finally got delivery, but we got a totally different brand, not the GE we ordered. And the brand they delivered was much cheaper than the GE. Also, were told the unit they delivered could have been picked up, in the store, so the freight we paid was a total rip off. We paid freight for something we could have gotten in the store. I figure we should get a refund for about 80.00. As soon as we received the wrong a/c we went to the store with all our paperwork and was told we needed to deal with menards.com, would not help at the store. Since the, I have sent emails (told to do that) 3 times now and it's been almost another two weeks and still haven't got a response from the company. If don't get help will never purchase from them again. And the worse thing: I go on line to menards.com and the GE A/C unit still shows in stock and available! I cant believe the poor service.

I went to Menards in May because my siding faded for the second time in 5 years. The manager indicated he was more than happy to help. Four months later, the manger has done nothing to help us with the issue with the manufacturer. Last night, I stopped in to see if the manager had any more information. He "went off" on me. He indicated that it is not his job to help the customer with this type of problem, he yelled and walked away from me. It was the most unbelievable interaction I have ever had with anyone. He was rude to me and my wife who tried to tell him we were just looking for help from a company we normally love to do business with and normally have good experiences with. This experience was the very worst customer service I have ever received. The manager also indicated that I shoudl talk to their customer service area. When I tried that phone number, it just loops you around in a circle. After listening to many prompts, it finally told me I needed to write a letter. Is Menards afraid to talk to their customers?

I bought a lawn mower 2 weeks ago. I brought it back because i couldn't get it started. The lawn mower took a crap. I returned it to the store they refuse to give my money back. Nor woukd they give me store credit. Because i gas piwered mowers they don't return i had no clue but i will never buy $#*! like that again. Now my mower don't work i need to mow my lawn. I am turning them in to the better business bureau. F menards. Plus i psid cash for it and i had my reciept. They guarantee returns bull$#*!.

I ordered a rather expensive refrigerator and they said it would be delivered in 2 months... I emailed them the day before it would be delivered and didn't get a response. I emailed them 4 times while I was sitting at home waiting for them... they responded 3 days later and said that was an estimated date. So they gave me another date a month later... same thing - waited at home all day sent emails didn't hear back for 2 WEEKS. They haven't given me another 'estimated' delivery date on the expensive refrigerator THAT I'VE BEEN PAYING INTEREST ON FOR 5 MONTHS. COVID is not an excuse. The very very least you can do is let me know if it will be delivered WHEN YOU SAY IT IS so I don't sit home all day waiting. What a piece of crap company. If you actually want to pay for something AND GET IT - don't buy it at Menards.

Don't use their rhino after hours cage to get propane it didn't even give me propane and it cost me almost a $100. Overcharged me x 2 when inside they gave me a refund for $21.32 and then the kiosk hit me for another $57 3 days later AND THEY WONT REFUND IT