Shelli H.

I went to Menards in May because my siding faded for the second time in 5 years. The manager indicated he was more than happy to help. Four months later, the manger has done nothing to help us with the issue with the manufacturer. Last night, I stopped in to see if the manager had any more information. He "went off" on me. He indicated that it is not his job to help the customer with this type of problem, he yelled and walked away from me. It was the most unbelievable interaction I have ever had with anyone. He was rude to me and my wife who tried to tell him we were just looking for help from a company we normally love to do business with and normally have good experiences with. This experience was the very worst customer service I have ever received. The manager also indicated that I shoudl talk to their customer service area. When I tried that phone number, it just loops you around in a circle. After listening to many prompts, it finally told me I needed to write a letter. Is Menards afraid to talk to their customers?